Weird USB issue

[SydneyAngel]

I recently bought a Razer huntsman and cobra pro so i decided to grab the goliath chroma mouse pad to complete the look. I got this weird widnows error that said USB power surge plus the keyboard stop working in the 3.2 gen 1 port. I plugged them in to the gen 2 port. All my stuff is less then 6 months old i dont under. I also tried lowering the brightness of the keyboard and mouse pad so it doesnt pull so much. Any ideas im taped out
i7 14700k with ROG Ryujin III 360
Z790-E Strix
32Gbs Kingston Renagade 6400 DDR5
ROG THor 1000w Platinum II
Tuff 4070ti Super OC
Samsung Evo Plus 2tb
Windows 11 Pro
ROG Helios White
Windows 11 Pro

[Haruspex]

Do you still get the error with one or the other plugged in, but not both?

[SydneyAngel]

Publicado originalmente por Haruspex:

Do you still get the error with one or the other plugged in, but not both?

SInce i switched them to the 3.2 gen 2 ( red ones ) I havent had the issue. also I just moved in a new apartment and noticed the Outlet was loose in the wall so i switched my surge protector to another one . I also had a BSOD last week so im not sure whats going on

[76561199389059995]

Publicado originalmente por SydneyAngel:

I recently bought a Razer huntsman and cobra pro so i decided to grab the goliath chroma mouse pad to complete the look. I got this weird widnows error that said USB power surge plus the keyboard stop working in the 3.2 gen 1 port. I plugged them in to the gen 2 port. All my stuff is less then 6 months old i dont under. I also tried lowering the brightness of the keyboard and mouse pad so it doesnt pull so much. Any ideas im taped out
i7 14700k with ROG Ryujin III 360
Z790-E Strix
32Gbs Kingston Renagade 6400 DDR5
ROG THor 1000w Platinum II
Tuff 4070ti Super OC
Samsung Evo Plus 2tb
Windows 11 Pro
ROG Helios White
Windows 11 Pro

Hmm, maybe you better install correct drivers. Also in BIOS did you enable USB legacy supports? And did you pluged-in in front IO or backside of motherboard?

Publicado originalmente por SydneyAngel:

Publicado originalmente por Haruspex:

Do you still get the error with one or the other plugged in, but not both?

SInce i switched them to the 3.2 gen 2 ( red ones ) I havent had the issue. also I just moved in a new apartment and noticed the Outlet was loose in the wall so i switched my surge protector to another one . I also had a BSOD last week so im not sure whats going on

It could be your Windows Updates issue or Troubleshooting with drivers. Just enable all USB supports in BIOS and install correct drivers.
After that issue still there maybe something wrong with your gears, may I ask you? Did you bought all gears from trustworthy sites or stores? (ussually come with warranties)

[SydneyAngel]

Thanks for the reply Im going to check the bios on that
all were plug in the usb3.2 gen 1 ports and they were in the back of the mobo. Also When this happen all 3 didnt work. Could my USB ports or motherboard be cooked ?

[_I_]

update bios and get the chipset, audio, usb, lan drivers from the mobo site, never windows update

[AmaiAmai]

Publicado originalmente por SydneyAngel:

Thanks for the reply Im going to check the bios on that
all were plug in the usb3.2 gen 1 ports and they were in the back of the mobo. Also When this happen all 3 didnt work. Could my USB ports or motherboard be cooked ?

Probably not cooked, but just that they all share the same controller. The controllers have their limit in bandwidth and voltage. They also have fault protection built in to help prevent you from destroying them.

One of those devices probably shorted out the controller (or tripped it) and the USB controller shut off. Since all the ports in use were on the controller, then it cut all of them off.

That is what is supposed to happen to protect the controller and whatever is connected to it. The problem is that it means there is an issue with one of those three devices, the port, or the controllers.

No idea how much power that mat uses, but since you didn't have the problem before using that mat it's probably what is tripping it. I also find it hard to believe a keyboard and mouse (most are low power) would cause an issue.

If the ports that turned off work without all three being used, then there is no issue and the problem is most likely with one of the connected devices and not the port itself.

If you have a USB flash drive you don't care about housing worthless data you can use it to find out if the port itself is shorting or the controller is bad (warning it may damage data)., If it's bad the device will connect and reconnect over and over, if not and it works without issue there should be no issue.

[SydneyAngel]

Publicado originalmente por AmaiAmai:

Publicado originalmente por SydneyAngel:

Thanks for the reply Im going to check the bios on that
all were plug in the usb3.2 gen 1 ports and they were in the back of the mobo. Also When this happen all 3 didnt work. Could my USB ports or motherboard be cooked ?

Probably not cooked, but just that they all share the same controller. The controllers have their limit in bandwidth and voltage. They also have fault protection built in to help prevent you from destroying them.

One of those devices probably shorted out the controller (or tripped it) and the USB controller shut off. Since all the ports in use were on the controller, then it cut all of them off.

That is what is supposed to happen to protect the controller and whatever is connected to it. The problem is that it means there is an issue with one of those three devices, the port, or the controllers.

No idea how much power that mat uses, but since you didn't have the problem before using that mat it's probably what is tripping it. I also find it hard to believe a keyboard and mouse (most are low power) would cause an issue.

If the ports that turned off work without all three being used, then there is no issue and the problem is most likely with one of the connected devices and not the port itself.

If you have a USB flash drive you don't care about housing worthless data you can use it to find out if the port itself is shorting or the controller is bad (warning it may damage data)., If it's bad the device will connect and reconnect over and over, if not and it works without issue there should be no issue.

Thank you i turned down the brightness hoping that it pulls less power

[SydneyAngel]

Publicado originalmente por _I_:

update bios and get the chipset, audio, usb, lan drivers from the mobo site, never windows update

I was on Bios 2301 now im going to the latest 2801

[SydneyAngel]

I just thought of something. Could a Bad/faulty psu cause this ?

[Phénomènes Mystiques]

Did you try the Intel Driver Updater Tool?

[ˢᵈˣ FatCat]

could be just a software issue, try uninstall all on Universal USB controller or something, kinda forget exactly but when my keyboard acting funny i always does that

[AmaiAmai]

I forgot to mention if you still have the issue, since I had saw this issue reported and also looked into later:

https://support.microsoft.com/en-us/topic/usb-devices-may-stop-functioning-correctly-when-multiple-devices-connected-to-the-same-usb-hub-go-into-selective-suspend-99b5ae85-69cb-4f94-adce-5698ba44804f

Yes, it is still unresolved because it apparently depends on the hardware (usb controller) chips being used and how they handle this