Motherboard won’t recognize my new ram?

[Chef]

I wanted to see if anyone else has had a similar issue. I own a A78M-E35 (MS-7721) motherboard and usually when you install ram (I believe) it becomes recognized by the motherboard and the extent of your work is putting the stick in the slot. Once I did this the computer would not start up. I reinstalled the previous 4 gigabyte and the computer worked fine. After contacting MSI they informed me that my version installed into my motherboard needs to be updated and maybe then it might work. I don’t want to spend more money on another motherboard but this 4 gig of ram is causing a large amount of FPS drops and I want to play some fallout 4 but I’ve been informed that I would have to play on low setting and this kind of sucks due to my decent specs. Gtx Nvidia 960 and an AMD a10 7850K. If anyone has a solution I would be extremely grateful.

[Start_Running]

You may have the wrong ram for your Mobo, , try updating your MOBO BIOS and see if it works. Otherwise, it could also be you have a defective ram chip.

FIrst RUle out the ram chip. Try that new ram in another system . If that system recognizzes it, then the ram is fine. If not then your ram is defective.

Second if the Ram checks fine, Try inserting it into different ramslots on the board. Youy may have adefective slots. The 4 gigs you know work in the board, try it in each of the mobos ram slots. If it works in all, then your ram slots are fine, if you find it stops working in one or more.. then you have a defective mobo.

thirdly. If all the ramslots check out okay then your culprit is likely the MoBO bios. Update it and repeat the steps above.

[cinedine]

First guess is that you have the wrong clock. There is a big difference between DDR3-1333 and DDR3-1600 which in fact leads to the stick not being recognized.

[Chef]

Originally posted by Start_Running:

You may have the wrong ram for your Mobo, , try updating your MOBO BIOS and see if it works. Otherwise, it could also be you have a defective ram chip.

FIrst RUle out the ram chip. Try that new ram in another system . If that system recognizzes it, then the ram is fine. If not then your ram is defective.

Second if the Ram checks fine, Try inserting it into different ramslots on the board. Youy may have adefective slots. The 4 gigs you know work in the board, try it in each of the mobos ram slots. If it works in all, then your ram slots are fine, if you find it stops working in one or more.. then you have a defective mobo.

thirdly. If all the ramslots check out okay then your culprit is likely the MoBO bios. Update it and repeat the steps above.

I wish I could upgrade to a new version but I was told not to use MSI software due to the fact that on occasion it bricks the motherboard. The other solution is using a usb stick to move the files but I can’t seem to get it to work. I also know that all my slots are fine.

Originally posted by cinedine:

First guess is that you have the wrong clock. There is a big difference between DDR3-1333 and DDR3-1600 which in fact leads to the stick not being recognized.

I’ve looked around at that I heard that the motherboard should update to different volts and speeds that’s where the issue arises.

[jamie]

check the max ram cap if you go above the cap they won't be ther. you can't go above the motherboards cap for ram lets say your board has a max of 16gb then you can't install more than that or anything above that wont be used its not supported by the motherboard. plus some ram sticks don't support some OS's you must buy the right kind of ram for that kind of OS or buy high grade ram that supports all OS's but Intel and AMD. At first you may have to manual set powr level. processor you have makes a differents. most boards to get in the bio's you must hit the power button and then right after that hit delete button many times in a roll then it will enter the bio's. manual control is something you can under clock or over clock under clock slows down the speed of the computer but makes it more stable. when buying ram make sure you look at the spec's of the ram this can be very important. some rams only work with intel and others only work with AMD there are some high end ram that supports both.

msi

A78M-E35


AMD A78 chipset

Socket
FM2+

CPU (Max Support)
AMD® A-Series/Athlon™

Chipset
AMD® A78

DDR3 Memory
DDR3 1066/1333/1600/1866/2133*(*OC)

Memory Channel
Dual

DIMM Slots
2

Max Memory (GB)
32

PCI-Ex16
1

PCI-E Gen
Gen3 (1x16)

PCI-Ex1
1

PCI
1

SATAIII
6

RAID
0/1/10

TPM (header)
1

LAN
10/100/1000*1

USB 3.0 ports (Front)
2

USB 3.0 ports (Rear)
2

USB 2.0 ports (Front)
4

USB 2.0 ports (Rear)
4

Audio ports (Rear)
3

VGA
1

HDMI
1

DVI
1

VGA Max Share Memory (MB)
2048

DirectX
DX11.1

Form Factor
M-ATX

Dual Graphics
Y


you need to make sure you don't go over the cap on ram most new ram a ddr3's this takes a AMD processor
i am guessing you went over the cap on the mother board try one or two sticks i am not sure what size gb ones you got but it sounds like it only has two slots.
www.pcpartpicker.com is a great site for making sure your parts work with each other. check it out if you have not yet

[Beardface31]

Originally posted by Jomosofy:

I wanted to see if anyone else has had a similar issue. I own a A78M-E35 (MS-7721) motherboard and usually when you install ram (I believe) it becomes recognized by the motherboard and the extent of your work is putting the stick in the slot. Once I did this the computer would not start up. I reinstalled the previous 4 gigabyte and the computer worked fine. After contacting MSI they informed me that my version installed into my motherboard needs to be updated and maybe then it might work. I don’t want to spend more money on another motherboard but this 4 gig of ram is causing a large amount of FPS drops and I want to play some fallout 4 but I’ve been informed that I would have to play on low setting and this kind of sucks due to my decent specs. Gtx Nvidia 960 and an AMD a10 7850K. If anyone has a solution I would be extremely grateful.

1. Bad RAM

2. Check your motherboard manual for a list of compatible RAM Manufacturers and Models.

[Preachy]

Hi
Could you post the make and size of your existing ram and the make/model size of the new stuff.
if you are using an msi mobo there should be an easy flash windows based utility which makes it a whole lot easy to update your BIOS.
its not as simple as my motherboard says it will support this ram so its all fine ( it should be but often isnt that straight forward)
is all the ram you are putting in teh rig the exact same make model and speed? if not then your problem is that.

post back with some of those details :)

[Chef]

I can't find any accurate information on my ram stick even if I search the product code. I may have no way to find out if this Ram is accurate or not. The only other way to fix this is finding a way to update my MOBO which I am having issues with.

[Chef]

Originally posted by Preachy:

Hi
Could you post the make and size of your existing ram and the make/model size of the new stuff.
if you are using an msi mobo there should be an easy flash windows based utility which makes it a whole lot easy to update your BIOS.
its not as simple as my motherboard says it will support this ram so its all fine ( it should be but often isnt that straight forward)
is all the ram you are putting in teh rig the exact same make model and speed? if not then your problem is that.

post back with some of those details :)

I've posted the MOBO in the beggining description but I'm unable to find accurate info on my ram stick.

[Preachy]

ok
a couple of things to do,. turn your pc off, take the side off ytour case and look on your board for the bios revision number rev 1.0 1.1 etc, or run system information, or dxdiag any of these will give you the current revision

[L0rd_CSVeteran(only HS)]

I've read a similar thread before. Maybe you need to set your RAM speed, voltage etc. in BIOS. There are numerous articles how-to, I can just point you in the direction.

[Preachy]

the go to http://eu.msi.com/product/motherboard/support/A78M-E35.html#down-utility

and select your operating system and once you have done that download and install teh latest version of Live Update (probably 6)
follow the instructions exactly once you run the program it will be ablke to download and install or online update youir bios for you.
the latest revsion fixes memory compatibility... but if your sticks are different they wont work together..

Originally posted by p a i n:

I've read a similar thread before. Maybe you need to set your RAM speed, voltage etc. in BIOS. There are numerous articles how-to, I can just point you in the direction.

what pain said is right... but you need to make sure your new stick is supoorted

[Chef]

Originally posted by Preachy:

the go to http://eu.msi.com/product/motherboard/support/A78M-E35.html#down-utility

and select your operating system and once you have done that download and install teh latest version of Live Update (probably 6)
follow the instructions exactly once you run the program it will be ablke to download and install or online update youir bios for you.
the latest revsion fixes memory compatibility... but if your sticks are different they wont work together..

Originally posted by p a i n:

I've read a similar thread before. Maybe you need to set your RAM speed, voltage etc. in BIOS. There are numerous articles how-to, I can just point you in the direction.

what pain said is right... but you need to make sure your new stick is supoorted

I know about this method, I'm chosing to avoid it due to the multible accounts of people saying it bricked there mobo.

[Chef]

Originally posted by p a i n:

I've read a similar thread before. Maybe you need to set your RAM speed, voltage etc. in BIOS. There are numerous articles how-to, I can just point you in the direction.

I wish I could but I don't know anything about my stick so it's nearly impossible.

[L0rd_CSVeteran(only HS)]

Jomosofy, if you don't know anything about that RAM how do you know it is supported by your motherboard?

[rotNdude]

Download and run this.
http://www.cpuid.com/softwares/cpu-z.html

Look at the tabs for memory and SPD. I'm guessing you have manual RAM settings in the BIOS and you may need to reset the BIOS to get the new RAM to work. The bad thing is, you may not get the old RAM to work after you do a BIOS reset. You really need to figure out what the new RAM is.