MSI GF62 8RC laptop - crashing occasionally with new RAM

[crunchyfrog]

I bought this laptop a few months ago, and being retired and housebound I use it all day every day. Aside from a couple of weird teething troubles when I first bought it, I've added an SSD, an external USB drive, and all has run swimmingly. Has never once crashed on anything.

Until a few weeks ago I bought an 8GB RAM stick from Amazon UK to add to the existing 8GB (Integral DDR4 2666MHz unbuffered 1.2V blah blah).

It just crashes after a few hours of usage, somtimes after many hours. The symptoms always the same. I'll either be doing nothing or watching a video (so nothing intensive) and it'l just freeze with loads of graphical artifacts on the screen.

Naturally, I tried memtest, and it returned no issues whatsoever. I tried swapping the sticks round and running them individually, and only the new RAM being there caused issues.

So I thought bad RAM, right? Returned it to Amazon and got a replacement this week, like for like.

And the same symptoms are going on with this one.


So my question is simple - I'm not that tech savvy with PC stuff as my days of coding or doing any of that are WAY long gone and I'm quite lazy anyway. I really don't want to delve into learning the finer points of Pc architecture.

So, is this simply a bad batch the most likely and I've got to return this again, or is there some BIOS settings I should be looking at to see if I've got a voltage setting wrong or something like that? I obviously don't want to go blindly twatting around with BIOS.

So suggestions please?

Specs: MSI GF62 8RC laptop
Core i5-8300H
8GB RAM standard
Intel graphics chipset but with GTX 1050 secondary
Windows 10 64-bit Home

[mimizukari]

Those MSI laptops are meant to not be modified, they use DCH drivers and are already over the cap of what their wattage can usually handle... Not a good laptop to modify at all!

[crunchyfrog]

引用自 Kurumi Tokisaki：

Those MSI laptops are meant to not be modified, they use DCH drivers and are already over the cap of what their wattage can usually handle... Not a good laptop to modify at all!

What a ridiculous assertion.

Adding 8GB Ram is within spec and clearly doesn't mean you should expect it to crash.

Please take your unhelpful snobbery elsewhere.

[OLDMAN🎅]

update windows and drivers, stay away from best buy they are idiots
Setting Game Launch Options

-autoconfig - Restores video and performance settings to default for the current hardware detected. Ignores settings inside any .cfg files until this parameter is removed.

https://www.msi.com/Laptop/support/GF62-8RC-UK

Firmware
Title
EC
Version
16JFEMS1.105
Release Date
2018-07-06
File Size
0.95 MB

try it for a HP Omen

[mimizukari]

引用自 crunchyfrog：

引用自 Kurumi Tokisaki：

Those MSI laptops are meant to not be modified, they use DCH drivers and are already over the cap of what their wattage can usually handle... Not a good laptop to modify at all!

What a ridiculous assertion.

Adding 8GB Ram is within spec and clearly doesn't mean you should expect it to crash.

Please take your unhelpful snobbery elsewhere.

I have firsthand experience with that brand of laptops and they are very bad. Look at the reviews online if you need more proof.

[crunchyfrog]

引用自 Kurumi Tokisaki：

引用自 crunchyfrog：

What a ridiculous assertion.

Adding 8GB Ram is within spec and clearly doesn't mean you should expect it to crash.

Please take your unhelpful snobbery elsewhere.

I have firsthand experience with that brand of laptops and they are very bad. Look at the reviews online if you need more proof.

Which is utterly irrelevant to the problem I'm having.

If they are crap that's fine to say, but how is that remotely related to a laptop I have that works PERFECTLY with heavy use and has only manifested this problem which seems to be a bad memory stick?

Ergo, if you can't answer the point constructively, stay away. That's not what I'm after.

[crunchyfrog]

引用自 OLDMAN：

update windows and drivers, stay away from best buy they are idiots
Setting Game Launch Options

-autoconfig - Restores video and performance settings to default for the current hardware detected. Ignores settings inside any .cfg files until this parameter is removed.

https://www.msi.com/Laptop/support/GF62-8RC-UK

Firmware
Title
EC
Version
16JFEMS1.105
Release Date
2018-07-06
File Size
0.95 MB

try it for a HP Omen

Sorry, I don't understand your post at all. Could you please elaborate?

For a starts, I havne't used best buy as I'm not American and that has nothing to do with the anything here.

Everything is obviously as updated as it can possibly be.

Game launching is irrelevant I think too because that has nothing to do with this issue as it manifests at any time. So far, I haven't even had it in any game.

Try it for an HP Omen?
I don't even know what that's supposed to mean.

[Yamantaka]

Could be a rare case of this particular memory stick not being compatible with your laptop for some reason. Shouldn't happen but... As it's already a second similar stick that's at least one possibility.

[crunchyfrog]

引用自 Yamantaka：

Could be a rare case of this particular memory stick not being compatible with your laptop for some reason. Shouldn't happen but... As it's already a second similar stick that's at least one possibility.

That's one of the things I was wondering about. I mean it SEEMS accroding to the specs it's compatible.

Maybe I'm missing something as my knowledge is limited as I say. I want to make sure there's nothing daft like someone saying "oh you fool, it's this BIOS setting to drop the voltage" or something weird like that.

I'm happy to return it to Amazon again and just ask for something from a new batch of a differnt supplier, but I want to try and make sure I'm not going down a rabbit hole of ignorance, if you get my meaning.

[OLDMAN🎅]

引用自 Yamantaka：

Could be a rare case of this particular memory stick not being compatible with your laptop for some reason. Shouldn't happen but... As it's already a second similar stick that's at least one possibility.

windows event log
Event Viewer is a component of Microsoft's Windows NT operating system that lets administrators and users view the event logs on a local or remote machine. Wikipedia
https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

[crunchyfrog]

引用自 OLDMAN：

引用自 Yamantaka：

Could be a rare case of this particular memory stick not being compatible with your laptop for some reason. Shouldn't happen but... As it's already a second similar stick that's at least one possibility.

windows event log
Event Viewer is a component of Microsoft's Windows NT operating system that lets administrators and users view the event logs on a local or remote machine. Wikipedia
https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

That's more like it, thank you.

Sadly. nothing of note showing in any of the event viewer logs.

Nothing under hardware at all, and the only thing that has entries are the adminstrative events, which are things about skype (which I've disabled).

So nope, nothing there, especially at the times I noted the crashes.

[OLDMAN🎅]

then it is a tf2 problem, verify steam cache
Game Launch Options
-autoconfig - Restores video and performance settings to default for the current hardware detected. Ignores settings inside any .cfg files until this parameter is removed.

[crunchyfrog]

引用自 OLDMAN：

then it is a tf2 problem
Game Launch Options
-autoconfig - Restores video and performance settings to default for the current hardware detected. Ignores settings inside any .cfg files until this parameter is removed.

Where on earth are you getting these wild ideas from?

I haven't played TF2 in YEARS. This doesn't happen in games as yet.

Are you reading my posts at all, or are you responding to a different post and getting this confused with mine?

I didn't understand why you bought up Best Buy, and I didn;t understand why you bought up gaming, especially when I've ALREADY said this hasn't happened during games.

Now you bring up a game I haven't played or even mentioned. Nor has verifying steam cache.

What's going on here?

[OLDMAN🎅]

Chipset INF Utility

Primarily for Intel® Chipset Products, this utility version 10.1.18383.8213 installs the Windows* INF files. See detailed description to find out if you need this file.

https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

[crunchyfrog]

引用自 OLDMAN：

Chipset INF Utility

Primarily for Intel® Chipset Products, this utility version 10.1.18383.8213 installs the Windows* INF files. See detailed description to find out if you need this file.

https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

Can you at least please answer my questions?

At this point I have no faith you even understand what the hell the issue is, so I've no intention of going down a rabbit hole that's irrelevant.

So please answer what I asked.

[OLDMAN🎅]

引用自 crunchyfrog：

引用自 OLDMAN：

Chipset INF Utility

Primarily for Intel® Chipset Products, this utility version 10.1.18383.8213 installs the Windows* INF files. See detailed description to find out if you need this file.

https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

Can you at least please answer my questions?

At this point I have no faith you even understand what the hell the issue is, so I've no intention of going down a rabbit hole that's irrelevant.

So please answer what I asked.

sorry your thread is posting in the tf2 forums, maybe i need to read it more carefully