PC restarts on its own or partially stops working

[Spy Boy]

Hello!

Before taking PC to a workshop I just wanted to ask here if my assumptions can be correct and it might indeed be something with the Power Supply. So, the issue started to happen yesterday - when I was playing the game the PC partially stopped to work - the picture disappeared and coolers/fans (probably on GPU) started to work super loud (like when you turn off the PC and coolers/fans work very loud before it turns off). The PC was still working, motherboards RGB was on, etc, so I just turned it off by power button on electricity grid plug (or whatever it is called). It happened few times since then. Then there was something else - PC just randomly restarted few times. I tried to do stress test via MSI Kombuster and I checked MSI afterburner and all the temperatures are okay. PC worked for ~1H in stress test and nothing did happen. It so happens that I bought brand new Asus RTX 4070 Dual some weeks ago, before this I still had GTX 1060. My power supply is 700W, it's from Be Quiet! and is of gold standard BUT it is 5 years old.

I checked Windows Logs and found KernelPower error there - it happened many times and exactly when this issue with random restarts/partial turns off was happening.
Here is the link to Microsoft Help Center for this particular event (Nr. 41) - https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

Scenario 3 looks fittin my case:

Scenario 3: The computer is unresponsive or randomly restarts, and Event ID 41 isn't recorded or the Event ID 41 entry or lists error code values of zero

I have PowerButtonTimestamp value set to 0. Microsoft says here the following:

"The PowerButtonTimestamp value is zero. This behavior might occur if you disconnected the power to a computer that wasn't responding to input. The following conditions might be the cause:

A Windows process blocked write access to the disk, and you shut down the computer by pressing and holding the power button for at least four seconds.
You disconnected the power to an unresponsive computer."(c)

I do not fully understand this. But it looks like the issue is related to power shortage or something.

[Spy Boy]

last time it happened when I tried to do system updates again, they are still failing.. But RestoreHealth did not help.

I am thinking of reinstalling windows all together.

ANd if the issue happens again, I might take PC to workshop after all. I did some talking to people and it really might not be PSU after all. It can be anything so.. I might be without PC for like up to 2 weeks but at least I will know what is the cause

[Bad 💀 Motha]

Originally posted by Baldur93:

last time it happened when I tried to do system updates again, they are still failing.. But RestoreHealth did not help.

I am thinking of reinstalling windows all together.

ANd if the issue happens again, I might take PC to workshop after all. I did some talking to people and it really might not be PSU after all. It can be anything so.. I might be without PC for like up to 2 weeks but at least I will know what is the cause

This can happen over time due to temp cache getting corrupted so the updates just continue to fail.

Enter Windows Safe Mode and go to Settings > System > Storage and delete everything listed under C > Temp Files except for the entry called Downloads as this is the Users Downloads folder contents.

Turn off Storage Sense feature in Windows.

Set Windows File Explorer options so you can see Hidden files and folders. After this look at C drive, if you see any folders that start with a $, delete them as they are temp stuff used for Windows Updates.

Then run Disk Cleanup (Run As Admin)
Check all the boxea and click OK to remove that temp junk.

Navigate to:
C Drive > Windows > SoftwareDistribution and look inside the Downloads folder and delete those contents.

Reboot the PC and go to Windows Updates and click Check For Updates and see if issues are now resolved.

Configure your Active Hours in the Windows Updates settings and set to never auto restart. Instead it will let you know when updates are done and a restart is needed.

[Spy Boy]

Originally posted by Bad 💀 Motha:

Originally posted by Baldur93:

last time it happened when I tried to do system updates again, they are still failing.. But RestoreHealth did not help.

I am thinking of reinstalling windows all together.

ANd if the issue happens again, I might take PC to workshop after all. I did some talking to people and it really might not be PSU after all. It can be anything so.. I might be without PC for like up to 2 weeks but at least I will know what is the cause

This can happen over time due to temp cache getting corrupted so the updates just continue to fail.

Enter Windows Safe Mode and go to Settings > System > Storage and delete everything listed under C > Temp Files except for the entry called Downloads as this is the Users Downloads folder contents.

Turn off Storage Sense feature in Windows.

Set Windows File Explorer options so you can see Hidden files and folders. After this look at C drive, if you see any folders that start with a $, delete them as they are temp stuff used for Windows Updates.

Then run Disk Cleanup (Run As Admin)
Check all the boxea and click OK to remove that temp junk.

Navigate to:
C Drive > Windows > SoftwareDistribution and look inside the Downloads folder and delete those contents.

Reboot the PC and go to Windows Updates and click Check For Updates and see if issues are now resolved.

Configure your Active Hours in the Windows Updates settings and set to never auto restart. Instead it will let you know when updates are done and a restart is needed.

Hey, thank you for your answer. Much appreciated.

I now did windows 10 repair from windows creation tool (download iso and unarchived) with keeping my original files. Then I did download and install all the updates. The issue did not happen so far. I did all this maybe 8 hours ago or something. I was thinking about reinstalling windows all together to be sure if the issue comes back. And only then if this will not help I would take PC to a workshop. Your method looks interesting too and i will try it.

[Spy Boy]

Originally posted by Bad 💀 Motha:

Originally posted by Baldur93:

last time it happened when I tried to do system updates again, they are still failing.. But RestoreHealth did not help.

I am thinking of reinstalling windows all together.

ANd if the issue happens again, I might take PC to workshop after all. I did some talking to people and it really might not be PSU after all. It can be anything so.. I might be without PC for like up to 2 weeks but at least I will know what is the cause

This can happen over time due to temp cache getting corrupted so the updates just continue to fail.

Enter Windows Safe Mode and go to Settings > System > Storage and delete everything listed under C > Temp Files except for the entry called Downloads as this is the Users Downloads folder contents.

Turn off Storage Sense feature in Windows.

Set Windows File Explorer options so you can see Hidden files and folders. After this look at C drive, if you see any folders that start with a $, delete them as they are temp stuff used for Windows Updates.

Then run Disk Cleanup (Run As Admin)
Check all the boxea and click OK to remove that temp junk.

Navigate to:
C Drive > Windows > SoftwareDistribution and look inside the Downloads folder and delete those contents.

Reboot the PC and go to Windows Updates and click Check For Updates and see if issues are now resolved.

Configure your Active Hours in the Windows Updates settings and set to never auto restart. Instead it will let you know when updates are done and a restart is needed.

hey, windows updates are fine and it is up to date - I checked few times. But now it happened 3 times in a row basically - I turn it on, it works few minutes and goes to sleep. I will just take it to workshop and that it. Since I dont know what is the cause of the problem, if its hardware then it can even happen during windows installation if I will decide to do it. So, I decided to not reinstal windows all together.

[Bad 💀 Motha]

What all I suggested is a simple good practice maintenance that all WinOS users can easily do both before and after an Update Tuesday rolls around as a means to Cleanup temp junk and help avoid cache issues with Windows Updates.

You more often then not, should not even have to enter Windows Safe Mode to do those. However I suggest that for folks who have a lesser understanding of WinOS since going into Safe Mode will ensure no extras are running that could interfere with this cleanup process such as Windows Updates running in the background for example