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If it's extremely warm where you PC is at over 80F, that's not going to do your temps any favors. But a problem with the CPU cooler is where I'd start.
How long have you had that setup? Were the temps OK once upon a time? Or is the first time you've checked/noticed the issue?
28-32C is pretty warm, in the 80's F. Ambient temps are going to have some impact. Especially if you're comparing your temps to people who are running systems in 12-23C environments. Although I don't think it's the sole cause. High ambient temps + maybe mediocre cooler installation isn't out of the realm of possibility.
So I'd still focus on the CPU cooler to rule it out before moving on. My argument is gonna be, are you gonna bet your life that they did a perfect job installing it? Mistakes can happen, sometimes people are sloppy.
Although as a counter point: https://www.pcgamer.com/amd-views-ryzen-5000-cpu-temperatures-up-to-95c-as-typical-and-by-design/
Most of my comments is based on experience with older CPU's where max temps were lower. If AMD is fine with higher temps, and modern CPU's do seem to have higher thermal limits, it's just an adjustment to get used to, at least in some cases. Not liking the temps, but not having any actual problems, might just mean you don't have a problem.
https://www.amd.com/en/products/cpu/amd-ryzen-7-5700x
Max. Operating Temperature (Tjmax)
90°C
I would not allow that CPU to continue running at 96°C.
Another point to look into is airflow. If you don't have good airflow internally, then that will increase the temperature inside the game and that of the CPU.
Yes but your CPU shouldn't be hitting that temp unless you have a terrible cooler the wraith cooler that came with the cpu shoudl already be cooling that
On my Ryzen7 3800X with just the stock air cooler, running the most unrealistic Prime95 max heat load stress test, hits 90C only. The 3800X has a TDP of 105W, using a stock air cooler and I don't go above 90C on the most unrealistic stress test.
If your 65W TDP system is hitting 95 on just gaming,, something is wrong with your cooling
In that case, AMD should update the Tjmax on the page because repeatedly running it at a higher temperature may well affect the warranty (should you ever need it).
There is still the second part to consider.
What case fans and case are you using?
What thermal paste was applied?
case fans are the ones that are preinstalled inside the case.
And that case is? We may be able to find out, if we know what case it is. If the fans are not moving enough air or the air isn't moving correctly, then that can cause an increase in temperature.
The thermal paste could be an issue. Does the box state kind it came with?
Arctic MX-5
Noctua NT-H1
Those are two of the ones I use the most.
Hotter CPU, high ambient temps, budget heatsink I mean it all adds up pretty close to where you're at probably.