Windows 10 , freezing and non responsive. Probably atkex_cmd.exe @fault

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STRΛNGER 2016 年 9 月 5 日下午 12:21

Hello !! My pc freezes/hangs (image freezes,no alt-tab,alt-f4,ctrl-alt-del etc etc) with only solution being hard restarting it (4-5 seconds holding power button)
Everysingle time , i go afterwards in Event Viewer and i meet this

Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e78b
Exception code: 0x0eedfade
Fault offset: 0x000bdae8
Faulting process id: 0xf4c
Faulting application start time: 0x01d207a61c358cba
Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: deacc0e2-1130-49e2-8230-35b899d2f460
Faulting package full name:
Faulting package-relative application ID:

This freezes occure past 8+ months !
I took it to service and they changed my power supply (possible bricked from many hard restarts) and Graphic Card (from Amd r9 280 to NVidia GTX 980 SC ii) and they didnt spot anything else at fault but it still froze day 1 !!

Regarding atkex_cmd.exe i figured out afterwards that they re REALTEK AUDIO DRIVERS
which i updated through motherboard's (ASUS) website after being advised from a win10 forum (since i updated them before as well but through Realtek Website) But i still get freezes.

Any help apreciated ^^

最后由 STRΛNGER 编辑于; 2016 年 9 月 5 日下午 12:21

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Bad 💀 Motha 2016 年 9 月 5 日下午 2:59

Run DDU to wipe out GPU Drivers and clean install them from Geforce.com/Drivers
When you run DDU, select each (Intel, AMD, NVIDIA) and click "Clean but don't restart" then on the last one available to select, click "Clean and Restart"

If you have no intent to use GPU Audio (HDMI or DP) then don't install that, simply disable that audio device.

Get the latest Official Realtek HD Audio Drivers from their site. Then after a restart, get rid of the Realtek app from OS startup.

最后由 Bad 💀 Motha 编辑于; 2016 年 9 月 5 日下午 3:00

STRΛNGER 2016 年 9 月 5 日下午 4:17

Thanks a lot pal for you reply !!
I m downloading latest Gforce drivers and then i ll hit safe mode to run DDU.
Couple of questions if i may !!

You say
~If you have no intent to use GPU Audio (HDMI or DP) then don't install that, simply disable that audio device.~
I dont quite understand this part. ._.

Also i was adviced from a win10 support site to download the realtek audio drivers from my motherboards manufacture site (i have an Asus h170 Pro gaming)
The one you re saying is the High Definition Codes on this page?
http://www.realtek.com.tw/downloads/
I ve updated from here before and it froze (but without having run DDU First so i ll give it a shot now)

Best Regards

Bad 💀 Motha 2016 年 9 月 5 日下午 5:10

Run DDU from regular/normal mode; then it will prompt to boot into safe mode, which it can then do itself upon you saying so.

DarkReyn 2016 年 9 月 5 日下午 10:50

had same problem image would freez 2 seconds after windows logs the KERNELBASE.dll was confilcting with win update solution that worked for me,
http://www.windowscentral.com/windows-10-anniversary-update-keeps-freezing-heres-how-fix-problem

最后由 DarkReyn 编辑于; 2016 年 9 月 5 日下午 10:52

Glass-Shadow 2020 年 5 月 28 日下午 8:38

Did have the same problem computer was randomly freezing in a game. Did have the error of realtek too. Did clean realtek with ddu , cleaned gpu amd with ddu . reinstalled amd drivers .

After reboot i disabled my realtek audio (i use HDMI audio on a yamaha amp .) so i didnt need realtek driver.. never have this problem before. but Subnautica seems to trigger it. i hope ill be ok from now on !

最后由 Glass-Shadow 编辑于; 2020 年 5 月 28 日下午 8:39