Network packet loss issues (RESOLVED, PLEASE CLOSE)

[anrkyuk]

Greetings one and all.

So, yesterday I was playing Minecraft with my nephew on my Realm and I was suffering from intermittent lagging, about every 8-10 seconds lasting for a second or two each time.

If i was mining there would be no block breaking animation, just all of a sudden the block would pop, and if there were items on the floor I'd just walk over them and not pick them up.

I at first thought this was a Realm issue, but my nephew was not having any problems so quickly ruled this out.

After playing I went to do some shopping online and noticed google was slow providing search results, and so was Bing... and shops were also slow to provide results from searches.

A quick Google ping test showed that I was suffering frequent timeouts.

This was on my desktop gaming PC with a Netgear R7800 router and Virgin Media Hub in modem only mode.

I started by rebooting my PC = no change.

So I turned my router and modem off for 5 mins and powered back on = no change.

I tried a different cable on a different port on my router = no change

I flushed my DNS = no change

I changed my DNS to Google = no change

I ran Spybot and Malware bytes with nothing nefarious showing.

I then tested my Surface Pro 6 over wifi and it was suffering the same issues in Minecraft and Google ping was also suffering frequent timeouts.

I then updated my router firmware = no change.

I went on to VM's website (My ISP), a location check showed no known issues, I then used their web based tools to check my HUB (modem). It showed no issues and advised that I power cycle my modem, which I had already done.

Sadly I know only 1 other person in my street with VM and a computer an they are out, otherwise I'd ask them to run some checks to see if its the ISP at fault.

The only thing left I can think to try is to connect an old PC directly to my modem and or to put my VM Hub in to router mode to bypass my router.

Any thoughts ?

[anrkyuk]

Ok, this is how I spent my evening...

I tried connecting an old laptop directly to my hub (my "Hub" is a router modem combo as supplied by my ISP which has always been used in modem only mode) via an ethernet cable.

I was unable to access the internet with the hub still in modem mode with diagnostic stating, "unable to obtain IP".

I then tried to log into the hub, but the request timed out. I was unable to access the admin panel of the hub.

I performed a reset on the hub and after it finished it automatically opened a browser with the hub login screen.

With the hub in router mode I performed a ping test and left it running for 2 min, curiously no packet loss... I thought the end was in sight.

I set the hub to modem mode and connected the hub to the router and the laptop to the router and ran a ping test... 3% packet loss.

Thinking I had found a solution, that my router was at fault, I then tried to connect to the hub directly with the laptop, again I was unable to login so reset the hub again.

(I quickly realised and confirmed that with the hub in modem mode I can only log into it when it is connected to the router and when the hub is in router mode I could connect when directly plugged into the hub, I was wasting my time resetting the router).

With the hub in router mode a second time I ran a ping test again, this time leaving for 5 mins, the result = 19% packet loss, the highest result see so far.

I believe this now confirms that the fault is not with my Netgear 7800 router, nor any of my PC's as this is now 3 separate devices tested, 2 via cable (with 3 different cables) and 2 via Wi-Fi.

REPLIES...

Αναρτήθηκε αρχικά από A&A:

Check with pingplotter where is the problem
It will show you where are the packet losses

Ok I ran pingplotter for 10mins... sadly I haven't yet had a chance to read the manual and do not entirely understand what I'm looking at, I also exported the data just in case...

https://steamcommunity.com/sharedfiles/filedetails/?id=2819833588

https://steamcommunity.com/sharedfiles/filedetails/?id=2819833816

https://steamcommunity.com/sharedfiles/filedetails/?id=2819833996

Αναρτήθηκε αρχικά από Nebsun:

is it connected over wifi or by cable ?

As previously noted...
Desktop PC via cable, have tried 3 different cables, in different ports
Surface Pro 6 via Wi-Fi
and as noted in this post...
A laptop via both Wi-Fi and cable.

All have the same issue.

I'll confess I haven't tested any mobile devices in the house as I haven't had the time to do so yet.

Αναρτήθηκε αρχικά από Elucidator:

I would recommend trying to ping mojang instead, since your connection with the server is in their realms.
idk where they keep their realms though.

I should note that a Minecraft Realm is by default seemingly slightly laggy, but only slightly.
And with most things you don't notice this. (you do with combat for example, you need to hit attack earlier otherwise they hit you)
And blocks instead drop their item with a slight delay.

(expensive and laggy xd) but uh yeah-

I am guessing it may have been temporary. Perhaps the ISP suffered issues. (idk if your nephew lives in the same house as you or not, but if they don't, its possible your isp temporary suffered issues)
Maybe today it works better, idk.

If i was mining there would be no block breaking animation, just all of a sudden the block would pop, and if there were items on the floor I'd just walk over them and not pick them up.

This can also happen when the server is slowed down (because its busy with windows update or some other nonsense)
You expect this to be temporary as well...

So far I don't see anything odd (with the results you have from today at least).

By the way, if you're okay with sending your personal data to the NSA (which owns oracle)
https://blogs.oracle.com/developers/post/how-to-set-up-and-run-a-really-powerful-free-minecraft-server-in-the-cloud
Then this is an option. Would diffidently provide enough power to run any modpack as well, and it won't cost you anything, other than your data e.e;

(people don't like oracle for other reasons as well, but this is quite nice 'd say)

It's not just Minecraft, as I said I'm noticing issues when generally browsing the web with infrequent delays of 1-2 seconds such as when searching google or store websites. Once a page is loaded there's no issue, it's only noticeable when scrolling down a page with a lot of content that isn't all loaded when the page first opens or randomly when clicking search on a store or google.

Also last night I played a game of Rocket League and during the entire game I had large red packet loss icon in the top right of my screen, I also frequently checked my ping in game in while it was only showing 20-24 it was red with and exclamation mark.

What ever this is, it's not down to Minecraft Realms, as notorious as they are.

Αναρτήθηκε αρχικά από UberFiend:

IP Address: 78.128.113.138
Reported: 33 time(s)
Hostname: visit.keznews.com
ISP/FAI: Miti 2000 EOOD (Cable/DSL)
AS: Miti 2000 EOOD (AS209160)
Country: Bulgaria, Europe
Region:
City: ,
Anonymous: No
Rate: (Hacked IP)

Balkan Internet Exchange Ltd
"Malicious ISP"; "This IP address has been opportunistically scanning the internet."

"Brute force abuse incident from 78.128.113.70 (ip-113-70.4vendeta.com)"

162.247.241.14
"New Relic's technology, delivered in a software as a service (SaaS) model, monitors Web and mobile applications in real-time with support for custom-built plugins to collect arbitrary data."

This does not bode well, if this is an attack, I'm fudged. My ISP has a hands off approach to dealing with DoS attacks and the only assistance they offer is to refer you to 4 FAQ articles on their website. I've searched their forums and there are a few historic posts from people suffering attacks and its the same every time.

Αναρτήθηκε αρχικά από Nebsun:

There may be some port scanners, but that is pretty normal - check your own logs and you will probably find a ton of port scans and hacking attempts too

What logs ?

Αναρτήθηκε αρχικά από _I_:

keep them going in the background til you get problems

The problems are constant....

*****EDIT*****
Edited as I missed a couple of replies.

[emoticorpse]

Have you paid attention to your IP and if it changed between yesterday with the issues and just now

[anrkyuk]

Αναρτήθηκε αρχικά από emoticorpse:

Have you paid attention to your IP and if it changed between yesterday with the issues and just now

I must confess I've never taken note of my IP.

I do however have a static IP, I cannot change it, and my ISP will not change it under any circumstances. Even knowing this I have tried to by altering my router Mac address, which obviously didn't work.

[emoticorpse]

Αναρτήθηκε αρχικά από anrkyuk:

Αναρτήθηκε αρχικά από emoticorpse:

Have you paid attention to your IP and if it changed between yesterday with the issues and just now

I must confess I've never taken note of my IP.

I do however have a static IP, I cannot change it, and my ISP will not change it under any circumstances. Even knowing this I have tried to by altering my router Mac address, which obviously didn't work.

geez, I'm assuming there is no other isp you can switch to?

[anrkyuk]

Αναρτήθηκε αρχικά από emoticorpse:

Αναρτήθηκε αρχικά από anrkyuk:

I must confess I've never taken note of my IP.

I do however have a static IP, I cannot change it, and my ISP will not change it under any circumstances. Even knowing this I have tried to by altering my router Mac address, which obviously didn't work.

geez, I'm assuming there is no other isp you can switch to?

Heh,funnily enough, I've looked into this thinking if it is an attack, it's probably the easiest solution. Problem is there are only 4 suppliers in my area, only one other of which I would consider using, and the best they have to offer is only 36Mb, while I could just about cope with that speed, I couldn't cope with a 3.6Mb upload limit

[emoticorpse]

Αναρτήθηκε αρχικά από anrkyuk:

Αναρτήθηκε αρχικά από emoticorpse:

geez, I'm assuming there is no other isp you can switch to?

Heh,funnily enough, I've looked into this thinking if it is an attack, it's probably the easiest solution. Problem is there are only 4 suppliers in my area, only one other of which I would consider using, and the best they have to offer is only 36Mb, while I could just about cope with that speed, I couldn't cope with a 3.6Mb upload limit

Out of curiosity have you ever gone to Shield's up and ran their portscan test on your pc?

[anrkyuk]

Αναρτήθηκε αρχικά από emoticorpse:

Αναρτήθηκε αρχικά από anrkyuk:

Heh,funnily enough, I've looked into this thinking if it is an attack, it's probably the easiest solution. Problem is there are only 4 suppliers in my area, only one other of which I would consider using, and the best they have to offer is only 36Mb, while I could just about cope with that speed, I couldn't cope with a 3.6Mb upload limit

Out of curiosity have you ever gone to Shield's up and ran their portscan test on your pc?

GRC's instant UPnP exposure test ?
If so, yes I did that yesterday (but forgot to say so) and again just now to make sure and...

"THE EQUIPMENT AT THE TARGET IP ADDRESS
DID NOT RESPOND TO OUR UPnP PROBES!"

[emoticorpse]

Αναρτήθηκε αρχικά από anrkyuk:

Αναρτήθηκε αρχικά από emoticorpse:

Out of curiosity have you ever gone to Shield's up and ran their portscan test on your pc?

GRC's instant UPnP exposure test ?
If so, yes I did that yesterday (but forgot to say so) and again just now to make sure and...

"THE EQUIPMENT AT THE TARGET IP ADDRESS
DID NOT RESPOND TO OUR UPnP PROBES!"

oh ok, so you got all green and PASSED on the results?

[anrkyuk]

Αναρτήθηκε αρχικά από emoticorpse:

Αναρτήθηκε αρχικά από anrkyuk:

GRC's instant UPnP exposure test ?
If so, yes I did that yesterday (but forgot to say so) and again just now to make sure and...

"THE EQUIPMENT AT THE TARGET IP ADDRESS
DID NOT RESPOND TO OUR UPnP PROBES!"

oh ok, so you got all green and PASSED on the results?

Ahem, yeah, ok, hold on /facepalm

*****EDITED*****

Here we go....
"Your system has achieved a perfect "TruStealth" rating. Not a single packet — solicited or otherwise — was received from your system as a result of our security probing tests."

The first 1056 ports all green (Stealth).

[emoticorpse]

Αναρτήθηκε αρχικά από anrkyuk:

Αναρτήθηκε αρχικά από emoticorpse:

oh ok, so you got all green and PASSED on the results?

Ahem, yeah, ok, hold on /facepalm

*****EDITED*****

Here we go....
"Your system has achieved a perfect "TruStealth" rating. Not a single packet — solicited or otherwise — was received from your system as a result of our security probing tests."

The first 1056 ports all green (Stealth).

ok, yeah that was what I was getting at. If you weren't at that, trying to get to that would have been worth it.

in your router, do you have "disable portscan and ddos protection" checked or unchecked?

[Elucidator]

Αναρτήθηκε αρχικά από anrkyuk:

(I quickly realised and confirmed that with the hub in modem mode I can only log into it when it is connected to the router and when the hub is in router mode I could connect when directly plugged into the hub, I was wasting my time resetting the router).

Modem Mode is likely the same as Bridge Mode. The Router part is shut down, so only LAN port 0 is used. (and its no longer a wifi device either)
If you want to access the device, you need to be connected through LAN 0.

Αναρτήθηκε αρχικά από anrkyuk:

With the hub in router mode a second time I ran a ping test again, this time leaving for 5 mins, the result = 19% packet loss, the highest result see so far.

I believe this now confirms that the fault is not with my Netgear 7800 router, nor any of my PC's as this is now 3 separate devices tested, 2 via cable (with 3 different cables) and 2 via Wi-Fi

I would try to replace the router with a PC or laptop while the device is in modem mode and then ping test. That way you can confirm if it is the router or not.
(small edit) (never mind this comment due to the ...information I gave below) Its likely your isp

Αναρτήθηκε αρχικά από anrkyuk:

REPLIES...

Ok I ran pingplotter for 10mins... sadly I haven't yet had a chance to read the manual and do not entirely understand what I'm looking at, I also exported the data just in case...

https://steamcommunity.com/sharedfiles/filedetails/?id=2819833588

https://steamcommunity.com/sharedfiles/filedetails/?id=2819833816

https://steamcommunity.com/sharedfiles/filedetails/?id=2819833996

8.3 Packet Loss from the moment you leave your internet gateway. Virgin Media seems to be... causing quite a significant almost 10% packet loss for some reason.


As it pretty much matched with the other stuff you posted. It seems that the router at least gives 0 PL
idk if you tried pinging your modem, but at least the router is fine.
idk why you have packet loss the moment the connection leaves your home though, that alone is already odd.


(small edit)
Maybe you can look here:
https://care.virginmedia.com/care/check-services?openExternal=true
Also: https://downdetector.co.uk/status/virgin-media/

[anrkyuk]

Αναρτήθηκε αρχικά από Elucidator:

Αναρτήθηκε αρχικά από anrkyuk:

(I quickly realised and confirmed that with the hub in modem mode I can only log into it when it is connected to the router and when the hub is in router mode I could connect when directly plugged into the hub, I was wasting my time resetting the router).

Modem Mode is likely the same as Bridge Mode. The Router part is shut down, so only LAN port 0 is used. (and its no longer a wifi device either)
If you want to access the device, you need to be connected through LAN 0.

I tried twice to connect directly to the hub when it was in modem only mode with no joy, the only way I could connect to the hub when it was in modem mode was when a PC and the hub were both connected to my router. I could only connect to the hub directly was when it was in router mode.

Αναρτήθηκε αρχικά από Elucidator:

I would try to replace the router with a PC or laptop while the device is in modem mode and then ping test. That way you can confirm if it is the router or not.

I cannot connect to the hub directly when it is in modem mode. I have tried 3 times. Each time when entering the hub IP it just times out, running a windows diagnostic states the the adapter is unable to obtain an IP.

When I reset the hub with a PC connected directly, it factory resets to router mode and the login screen pops up as soon as the hub is reset. If I then set to modem only mode, the internet drops, shows no access to the internet and that I am connected to an unknown network.

Αναρτήθηκε αρχικά από Elucidator:

8.3 Packet Loss from the moment you leave your internet gateway. Virgin Media seems to be... causing quite a significant almost 10% packet loss for some reason.


As it pretty much matched with the other stuff you posted. It seems that the router at least gives 0 PL
idk if you tried pinging your modem, but at least the router is fine.
idk why you have packet loss the moment the connection leaves your home though, that alone is already odd.

I admit I am at a total loss.

The only thing I can think of left to do is to see if I can borrow a neighbours hub and hook that up and see what happens and go from there, that will at least rule out the modem. I am with a high degree of confidence certain it is nothing to do with my own personal equipment.

[anrkyuk]

Αναρτήθηκε αρχικά από Elucidator:

(small edit)
Maybe you can look here:
https://care.virginmedia.com/care/check-services?openExternal=true
Also: https://downdetector.co.uk/status/virgin-media/

Again something I did but did not state.

Using my ISP's online tools yesterday it showed that the only problem with my services was an access outage to Disney+ though cable TV set top box.

I performed a diagnostic on the Hub and it showed that the device was working fine or no errors or whatever the message was. It then prompted me to open online chat if I still had a problem.

Having had the pleasure of their 1st line tech's in the past I wanted to rule everything and anything out that might be down to me or my equipment before going cap in hand to them.

[Elucidator]

I have been trying to see if UK has packet loss issues from my end:
https://packetlosstest.com/
(using that xd)
I get 0% packet loss... and i don't live in the UK yes

It could be your cable, modem, some interference yes, but-- that is all part of the 'service' an internet access provider should deliver.

Anyway maybe you can use that site and swap servers a few times
That packet loss of 8.3% is likely consistent no matter how long you ping.

Edit: What I mean is, if it is virgin media and the stuff they use to connect you, then you will always get packet loss and at the same rate basically.
you can use that to prove your point when you email them

[A&A]

hop 1 is the router which is fine
hop 2 is the firewall which is fine
hop 3 is the modem which is not fine

So the probem should be the connection between the router and the modem or the modem itself