Gigabyte RMA process

[Iggy Wolf]

What's people's experience with them like? I'm about to RMA my card for heating issues. I've read that other people had a terrible experience, RMAing 2-3 times until they got a working card. My card is currently also covered under the replacement policy of Newegg, which makes me wonder if asking them for a replacement isn't more convenient. I can't really return, even for store credit since I've already opened it up and used the free promotional game codes.

[Cathulhu]

RMA through Newegg.

[tacoshy]

Gigabyte RMA process is highly depending on who you ask and where you're from. I'm from germany and my store is a distributer for Gigabyte.
Our RMA process with Gigabyte normally takes 1 day postal from us to them and 1 day postal return. SO we normally get a replacement within 2-3 days.

However for others it often takes longer up to 4 weeks. But this is again dependign on who you are and where you at.

YOu can return any product bought online with a certain ammount fo time (for EU 14 days, not sure for the US). That you opened the package is irrelevant even that you used Promotion codes. Promotion codes are delievred by the distributer or Gigabyte to the resellers to give with the sale of a product. Its not tied to the product itself and a reseller not the Distributer cares or has the time and efford to check if a code was actually used.
It is a normal practice to send such codes during a sale even if the product is not even accepted or paid yet.

(be aware that abusing that system to buy products and using the promotion codes with the intention to return the produict to recieve free promotion codes is a fraulant action)

[Iggy Wolf]

tacoshy a écrit :

Gigabyte RMA process is highly depending on who you ask and where you're from. I'm from germany and my store is a distributer for Gigabyte.
Our RMA process with Gigabyte normally takes 1 day postal from us to them and 1 day postal return. SO we normally get a replacement within 2-3 days.

However for others it often takes longer up to 4 weeks. But this is again dependign on who you are and where you at.

YOu can return any product bought online with a certain ammount fo time (for EU 14 days, not sure for the US). That you opened the package is irrelevant even that you used Promotion codes. Promotion codes are delievred by the distributer or Gigabyte to the resellers to give with the sale of a product. Its not tied to the product itself and a reseller not the Distributer cares or has the time and efford to check if a code was actually used.
It is a normal practice to send such codes during a sale even if the product is not even accepted or paid yet.

(be aware that abusing that system to buy products and using the promotion codes with the intention to return the produict to recieve free promotion codes is a fraulant action)

Yes, but unfortunately I had it bought with Newegg, who's return policy for GPUs is "non-refundable". They make an exception IF the product has not yet been opened, but I obviously opened it, and used it, which let me know about the issue with the card, which is why I can only RMA it at this point.

[_I_]

if its under 1 mo. or newegg extended warranty, go thru neweggs return/exchange process
longer than that go thru gigabyte

last time iv gone thru gigabyte rma it was fine, just takes a while to ship the items