CS GO is crashing my PC (immediately forcing restart)?

[yung broccolini]

I just got a new PC. For reference, it's an i7-7700, GTX 1080 Turbo, 32GB RAM, 600W PSU, etc. I installed a few games to test out the new rig: CSGO, BF4, Fortnite, and AC Origins. I started up CSGO, maxed out every setting on 1080p and played some DM to check my FPS, I was hitting the 200 fps default cap so I set fps_max to 999 for fun. After about 5-10 minutes, my entire PC just crashes and restarts. I get a BIOS screen saying "Asus anti-surge was detected blah blah" (because I have an Asus mobo) so I looked this issue up and it turns out that this Asus anti-surge business seems to be a part of the BIOS that unfortunately sends out a lot of false positives and decides to shut your PC down abruptly. I went into the BIOS and turned it off thinking that it would fix the issue. So I jumped back onto CSGO and what do you know, another PC crash, this time with no BIOS message. I figured that maybe my GPU/CPU was running too hot or something so I started CS back up and monitored temps with SpeedFan, everything looked normal, CPU was running under 45C, GPU also under like 70C at worst. So I found an old reddit post saying that its possible that the FPS was going so high, that it was "overloading" the CPU. So I started dropping fps_max to like 300 (since I wasn't really going over that with my settings) but still crashes, tried 250 - still a crash, went back to max 200 like default, played for like 30 minutes nothing, and then crashed after a new play session.

Is it possible that the high fps is making my PC crash, as strange as that sounds? And a huge point here, I played all of the other games that I mentioned without a SINGLE crash - and all of them were maxed out running with unlimited FPS (BF4 was going into the 200's in some maps), so I don't think this is a hardware issue (like PSU or something). And I played these other games for a good 30 minutes to an hour at a time, compared to the crashes on CS after like 5 minutes. Any help would be appreciated!

TL;DR: Does a too high fps have the potential to crash my PC to a restart? If not, why could CSGO be crashing my PC, while other games do not?

...I really hope you read the whole post though..lol thanks

[Omega]

There is probably something wrong with the PSU. Best to not use the PC anymore until this issue has been resolved.

How does the machine crash exactly? Does it shut down? Or Does it black screen?

[HoboHandsome]

I wouldn't jump to the conclusion of PSU just yet, first try a different plug in a different part of your house. If that fails try taking it to a friend or relatives house and see if you can reproduce the issue.

If there is no issue in another part of the house there may be an issue with the power delivery to the socket you have it plugged in to.

If is doesn't work in another socket in your house but does work at a friends there may be an issue with the power in your house.

If it doesn't work in either you need to try to isolate the issue to the component in the system that is causing the fault.

Or it could just be a software issue if it only happens in one game.

[Omega]

Originally posted by Damian The Perma banned:

His PSU is fault, the PSU can't deliver enough Ampere to the CPU/GPU so it shuts down the PC to prevent the PSU going into fire.

[chiefputsilao✖️ping]

psu brand.model?

[yung broccolini]

Thanks for the responses guys. Firstly, it really does only occur with CS, I can play much more demanding games (played AC origins last night for an hour and a half) with no issues. I have since returned to my apt (I tried all of this in my parents house) so I will test again and let you guys know. As for the PSU itself, it is indeed some unbranded unit (which obviously sounds suspect) but again, why would it be a hardware issue if it's only occuring in CS? I am also gonna fiddle with some software settings to see if anything is the culprit in that regard.

[Arya]

Originally posted by Benjen:

As for the PSU itself, it is indeed some unbranded unit (which obviously sounds suspect) but again, why would it be a hardware issue if it's only occuring in CS? I am also gonna fiddle with some software settings to see if anything is the culprit in that regard.

Could be. Better PSUs aren't expensive at all, given you're using a $700 GPU you really have no excuse.

One advantage with a high-end PSU is longevity. They're an investment; PSUs never become obsolete and top-tier models have amazing mechanical longevity. So you buy one, and carry it across multiple builds for 10+ years.

I'm using a Corsair AX860i(platinum) that I got for free in 2013. At five years of age it's barely been run-in, and still has multiple years of warranty left. I plan to keep using it into the 2020s.

[yung broccolini]

Yeah I'll definitely consider it once I exhaust the easier potential fixes. I have just made a big development though - I jumped into a game with fps_max 0 and the entire computer crashed within about 1 second of loading the map. Then, I reloaded everything and this time tried fps_max 60 (to try out the other extreme), no crashes at all, played for like 30 minutes and decided that the test was completed and came here to update. So I without a doubt feel that this is something specific to CS now and something to do with the software. Any ideas? (because I obviously don't wanna play capped at 60, or anything to that matter, ...maybe like 200)

[Arya]

Originally posted by Benjen:

Yeah I'll definitely consider it once I exhaust the easier potential fixes.

You should consider it even if everything works perfectly. If that thing fails, it'll blitz any parts wired to it. And good luck getting a warranty on anything damaged that way, it won't happen.

[yung broccolini]

Well I just ran Prime95 for like 7-8 minutes, it was chugging along fine. CPU temp went way higher than any game that i tested (was at 58C when I stopped the stresstest). And no crashes/nothing, obviously just harder fan operation. So I am really starting to doubt that it's a hardware problem...

I don't know how to update the BIOS, but I will look that up and figure it out I guess

Originally posted by Wolfıe:

Originally posted by Benjen:

Yeah I'll definitely consider it once I exhaust the easier potential fixes.

You should consider it even if everything works perfectly. If that thing fails, it'll blitz any parts wired to it. And good luck getting a warranty on anything damaged that way, it won't happen.

Yeah I know, ill probably look into some Corsair 750 watt 80+ gold or something but for now, I wanna just get this game working lol.

Potentially if no small fix works, I guess I could just go to Frys, buy one, swap it out and test everything again.

Originally posted by TheDude:

CSGO will push the CPU. When capping the FPS, you're limiting the CPU load.

Maybe try running Prime95, or some other/better benchmarking tool, that will push the CPU. If the PC shuts down, it's likely a hardware problem and not CSGO.

BTW, new PC. Have you updated the BIOS?

Think about it, I understand that different loads cause different things when talking about power distribution and temperature, BUT the computer crashed within 1 second of loading dust_2 when set to fps_max 0 -- the PC didn't even have a chance to heat up, let alone crash due to getting too hot, it seemingly decided that it didn't like the fps being so high for reason..?

[yung broccolini]

Alright just updated BIOS after much googling, im gonna start up the game and see what happens

EDIT: loaded CS up, went straight for fps_max 0, same immediate crash..

[HoboHandsome]

Try setting the frame rate to a max or 128

[yung broccolini]

More info: did fps_max 120, played for 44 min - no crash. Bumped up to 150, 21 minutes - no crash. Went back to 200, crash within 3 minutes. This is very very strange. (I have a 144 Hz monitor, don't know if this has anything to do with it)

EDIT: Most recent info, im essentially trying to find the tipping point of fps_max. So right now 175 works flawlessly so far, but 199 still causes crashes....

I don't know whether to bother triangulating any further. I guess I could live with just capping myself at 175 but I still have no idea what the underlying issue is. This seems like a very very weird software bug. A valve rep's opinion would be very appreciated at this point. In conclusion, I am 99% positive that this is not a hardware issue, but some bug with the source engine? My next idea would be to take a look at the settings in game to see if any one setting is causing this.

[yung broccolini]

Tried another thing, putting +mat_queue_mode 2 in my launch options, as per a suggestion on an old post. It maybe did something - played on fps_max 0 for like 5 minutes before crash, and then went to fps_max 300 and played for like 30 minutes before crash

EDIT: finally took a look at Windows event viewer to see what exactly is happening, it is Event ID 41, Kernel Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Obviously this sounds like the PSU is ♥♥♥♥♥♥ in some way but I still don't understand how this is limited to CS

[yung broccolini]

Update: For whoever still cares, or is following this thread for a solution. I went to Frys and picked up a Corsair RM750i PSU and swapped it out. Seems to have fixed the issue, played for about 45 min to an hour on fps_max 999 (which would usually crash the PC within 5 minutes) and even ran Ullitical (idk how to spell it) Benchmark map where I was getting fps well into the 600-700s and no issues at all. Long story short, it was the power supply lol

[Arya]

Originally posted by Benjen:

Update: For whoever still cares, or is following this thread for a solution. I went to Frys and picked up a Corsair RM750i PSU and swapped it out. Seems to have fixed the issue, played for about 45 min to an hour on fps_max 999 (which would usually crash the PC within 5 minutes) and even ran Ullitical (idk how to spell it) Benchmark map where I was getting fps well into the 600-700s and no issues at all. Long story short, it was the power supply lol

Glad to hear you got it fixed. RMx are great PSUs, that should last you a decade or two.