steam need new rule for refund

[kiyanoosh]

customers can Request a refund
if developers ignore fix bugs
fc 25 developers completely ignored fix bugs

[Zarineth]

Stop buying games on release and you won't have problems with bugged games...

FC25 seems to be on permanent "mixed" reviews, so it's not like that was a surprise.

[Belva Company]

Steam's refund policy isn't based on how glitchy a game is.

[kiyanoosh]

Originalmente postado por Zarineth:

Stop buying games on release and you won't have problems with bugged games...

FC25 seems to be on permanent "mixed" reviews, so it's not like that was a surprise.

right , it's my fault I trusted the EA , I thought they would fix the bugs and problems

[Zarineth]

Originalmente postado por kiyanoosh:

Originalmente postado por Zarineth:

Stop buying games on release and you won't have problems with bugged games...

FC25 seems to be on permanent "mixed" reviews, so it's not like that was a surprise.

right , it's my fault I trusted the EA , I thought they would fix the bugs and problems

Yes, trusting EA was your fault.
But jokes aside, buy games, when they are in a state you agree with. Don't buy on promises and you won't get burned.

[kiyanoosh]

Originalmente postado por Belva Company:

Steam's refund policy isn't based on how glitchy a game is.

i know but if steam change rules we can stand against company like EA

[Ettanin]

Originalmente postado por kiyanoosh:

Originalmente postado por Belva Company:

Steam's refund policy isn't based on how glitchy a game is.

i know but if steam change rules we can stand against company like EA

be glad that Steam offers refunds at all. They don't have to because, before checkout, you consent to waiver the right to a refund immediately after receiving the digital good. In the EU, anyway.

[Start_Running]

Originalmente postado por kiyanoosh:

Originalmente postado por Zarineth:

Stop buying games on release and you won't have problems with bugged games...

FC25 seems to be on permanent "mixed" reviews, so it's not like that was a surprise.

right , it's my fault I trusted the EA , I thought they would fix the bugs and problems

You 'trusted EA'. Yeah you kinda deserved this m8. That's like trusting Rapey MCRapesalot III to not steal your money.

[Sasori Kigaru]

Originalmente postado por Start_Running:

Originalmente postado por kiyanoosh:

right , it's my fault I trusted the EA , I thought they would fix the bugs and problems

You 'trusted EA'. Yeah you kinda deserved this m8. That's like trusting Rapey MCRapesalot III to not steal your money.

With a name like that I think money would be the least of my worries-

[CaptainLagbeard]

They definitely should reconsider their refund policy... 2 hours is a bit of a too small of a window, and there are games out there that have been completely abandoned by their developers... From indie games, to early access titles to full blown AAA games even.

[Ettanin]

Originalmente postado por CaptainLagbeard:

They definitely should reconsider their refund policy... 2 hours is a bit of a too small of a window, and there are games out there that have been completely abandoned by their developers... From indie games, to early access titles to full blown AAA games even.

then do your research before hitting buy.

[Mad Scientist]

Originalmente postado por kiyanoosh:

customers can Request a refund
if developers ignore fix bugs
fc 25 developers completely ignored fix bugs

you have 238 Hours, safe to say that doesn't qualify for a refund.

[William Shakesman]

I get where OP is coming from but Valve cannot underwrite the risk of every trash developer, especially as programming skill is getting worse these days. The user deserves redress but Valve is not an enforcer to protect the user. The refund system Valve offers cannot really meet this need.

Originalmente postado por Start_Running:

Originalmente postado por kiyanoosh:

right , it's my fault I trusted the EA , I thought they would fix the bugs and problems

You 'trusted EA'. Yeah you kinda deserved this m8. That's like trusting Rapey MCRapesalot III to not steal your money.

How did you know my real name?!!!!

[kiyanoosh]

Originalmente postado por Mad Scientist:

Originalmente postado por kiyanoosh:

customers can Request a refund
if developers ignore fix bugs
fc 25 developers completely ignored fix bugs

you have 238 Hours, safe to say that doesn't qualify for a refund.

i know my playtime but fc 25 devs cant fix bugs every update coming plus 2 or 3 new bugs now i cant play game , What do you expect from me? i paid for game now i cant play

[kiyanoosh]

Originalmente postado por CaptainLagbeard:

They definitely should reconsider their refund policy... 2 hours is a bit of a too small of a window, and there are games out there that have been completely abandoned by their developers... From indie games, to early access titles to full blown AAA games even.

for single players games 2 hours enough but for online games & mmo games 2 hours not enough

[nullable]

Originalmente postado por kiyanoosh:

Originalmente postado por Mad Scientist:

you have 238 Hours, safe to say that doesn't qualify for a refund.

i know my playtime but fc 25 devs cant fix bugs every update coming plus 2 or 3 new bugs now i cant play game , What do you expect from me? i paid for game now i cant play

Wait for the next bug fix.

Originalmente postado por kiyanoosh:

Originalmente postado por CaptainLagbeard:

They definitely should reconsider their refund policy... 2 hours is a bit of a too small of a window, and there are games out there that have been completely abandoned by their developers... From indie games, to early access titles to full blown AAA games even.

for single players games 2 hours enough but for online games & mmo games 2 hours not enough

Everyone has opinions about time limits for every genre of games. Some people think RPGs and 4X games need longer than two hours too. The reality is every type of game isn't going to have it's own refund period, that would be too confusing. And people will want to argue a game is mis-categorized any time it's convenient.

The current refund system is a compromise to get some utility and some options for what is sometimes a complex issue. It's not perfect, it never will be no matter how one can imagine changes. It has been consistent for a decade though, and we've all managed to survive every crummy game before FC 25.

Besides, with your play time, even with some policy changes you'd still be way outside eligibility. How many hours do you imagine your suggested changes would allow for again?