"You’ve requested a significant number of refunds recently"

[F4LC0N]

"You’ve requested a significant number of refunds recently. If you’re unsure about a product, make sure to check out the customer reviews before purchasing."

Yea, I buy a lot of games and try them out, especially indies (which have only a few reviews and no developer reputation).

Do you want me to buy games? Then stop hazing me about refunding the ones that aren't good.

If you're going to get snippy about refunds then I'll just buy less.

[William Shakesman]

Първоначално публикувано от AmsterdamHeavy:

148 refunds?

I dont think I have five and twice the games. Youre doing it wrong.

No he's not. Valve thinks his usage of the refund system is perfectly fine. The only way they have communicated displeasure is with the automated system that only cares about quantity over a short window. I would be shocked if I had fewer than 148 refunds myself and I just got the default message on my most recent one.

People need to understand that just because people use Steam differently than they do, that does not mean it consitutes abuse.

[Mad Scientist]

Първоначално публикувано от William Shakesman:

Първоначално публикувано от AmsterdamHeavy:

148 refunds?

I dont think I have five and twice the games. Youre doing it wrong.

No he's not. Valve thinks his usage of the refund system is perfectly fine. The only way they have communicated displeasure is with the automated system that only cares about quantity over a short window.

People need to understand that just because people use Steam differently than they do, that does not mean it consitutes abuse.

The emails are warnings that they factually consider it abuse.

We have seen people receive the inability to make refunds due to abusing the system. Too many overall, too frequently, too many for a ratio; whatever the amount is, receiving the email as a warning should be adhered to.

Be real about this scenario. If they bought 20 more games this week and refunded 15, do you think they would keep the ability to make a refund?

[The Weasel]

Definitely agree. It kinda aggressive and anti consumer. This is the only company that does this bad policy.

If it not past 14 days or two hours. It is our right to refund.

At least they know preorders can be refunded at any time if they didn't know that then I would have a issue.

But they still send that message when you refund a pre-order.

They should just add the refund policy on the store items instead of sending a hostile message when you refund.

Or simply deny refunds once it past 14 days or 2 hours but sometimes make a exception and not send a hostile message to consumers.

[76561199648916059]

They should considering they are buying 5 more games then someone like me did, I don't think steam should be picky or choosey, 2 hours of play time in 2 weeks for a refund, unless they have figured out a way to buy games off steam install them and then remove steam dmr and refund the product while keeping the game. It might be possible with some games I think maybe steam should investigate deeper into refunds before they are approved and if those games can be used without steam to deny said refunds.

[The Weasel]

Първоначално публикувано от Mad Scientist:

Първоначално публикувано от William Shakesman:

No he's not. Valve thinks his usage of the refund system is perfectly fine. The only way they have communicated displeasure is with the automated system that only cares about quantity over a short window.

People need to understand that just because people use Steam differently than they do, that does not mean it consitutes abuse.

The emails are warnings that they factually consider it abuse.

We have seen people receive the inability to make refunds due to abusing the system. Too many overall, too frequently, too many for a ratio; whatever the amount is, receiving the email as a warning should be adhered to.

Be real about this scenario. If they bought 20 more games this week and refunded 15, do you think they would keep the ability to make a refund?

Yes it is their right to refund as long as it not past 14 days or 2 hours.

[Boblin the Goblin]

Първоначално публикувано от The Weasel:

Definitely agree. It kinda aggressive and anti consumer. This is the only company that does this bad policy.

If it not past 14 days or two hours. It is our right to refund.

At least they know preorders can be refunded at any time if they didn't know that then I would have a issue.

But they still send that message when you refund a pre-order.

They should just add the refund policy on the store items instead of sending a hostile message when you refund.

Or simply deny refunds once it past 14 days or 2 hours but sometimes make a exception and not send a hostile message to consumers.

GoG will block refunds if they feel you're abusing them.

Nintendo doesn't even allow refunds.

Sony and Xbox will block refunds if they feel they are being abused.

Blocking refunds when abuse is suspected is standard practice.

[Brian9824]

Първоначално публикувано от William Shakesman:

Първоначално публикувано от AmsterdamHeavy:

148 refunds?

I dont think I have five and twice the games. Youre doing it wrong.

No he's not. Valve thinks his usage of the refund system is perfectly fine. The only way they have communicated displeasure is with the automated system that only cares about quantity over a short window. I would be shocked if I had fewer than 148 refunds myself and I just got the default message on my most recent one.

People need to understand that just because people use Steam differently than they do, that does not mean it consitutes abuse.

Yes it's so perfectly fine he was issued a warning. I mean that ranks up their with claiming your boss thinks your performance is good while they are writing you up.

You need to understand you are not a steam employer despite you claiming to know how they work.

Steam, not you decides what abuse is and they LITERALLY said they feel the pattern of his refunds is abuse.

[Brian9824]

Първоначално публикувано от The Weasel:

Definitely agree. It kinda aggressive and anti consumer. This is the only company that does this bad policy.

If it not past 14 days or two hours. It is our right to refund.

At least they know preorders can be refunded at any time if they didn't know that then I would have a issue.

But they still send that message when you refund a pre-order.

They should just add the refund policy on the store items instead of sending a hostile message when you refund.

Or simply deny refunds once it past 14 days or 2 hours but sometimes make a exception and not send a hostile message to consumers.

Actually every company does this, most won't give you a notice and just remove your ability to refund. Epic, Amazon, Walmart , target, Costco, Best buy, etc all have similar polices.

They already refuse refunds when it's past 14 days or 2 hours. It seems like you didn't read his post. He was warned for making an excessive amount of refunds in a short period. It's nothing to do with one individual item or anything to do with preorders

[The Weasel]

Първоначално публикувано от Brian9824:

Първоначално публикувано от The Weasel:

Definitely agree. It kinda aggressive and anti consumer. This is the only company that does this bad policy.

If it not past 14 days or two hours. It is our right to refund.

At least they know preorders can be refunded at any time if they didn't know that then I would have a issue.

But they still send that message when you refund a pre-order.

They should just add the refund policy on the store items instead of sending a hostile message when you refund.

Or simply deny refunds once it past 14 days or 2 hours but sometimes make a exception and not send a hostile message to consumers.

Actually every company does this, most won't give you a notice and just remove your ability to refund. Epic, Amazon, Walmart , target, Costco, Best buy, etc all have similar polices.

They already refuse refunds when it's past 14 days or 2 hours. It seems like you didn't read his post. He was warned for making an excessive amount of refunds in a short period. It's nothing to do with one individual item or anything to do with preorders

Yes it is. They send this message after you refund any one item. Not about excessive refunds at all.

[Brian9824]

Първоначално публикувано от The Weasel:

Първоначално публикувано от Brian9824:

Actually every company does this, most won't give you a notice and just remove your ability to refund. Epic, Amazon, Walmart , target, Costco, Best buy, etc all have similar polices.

They already refuse refunds when it's past 14 days or 2 hours. It seems like you didn't read his post. He was warned for making an excessive amount of refunds in a short period. It's nothing to do with one individual item or anything to do with preorders

Yes it is. They send this message after you refund any one item. Not about excessive refunds at all.

No they do not, I've refunded many items and never gotten it, you only get that message if you've refunded multiple items in a short period.

I mean did you read the message? You can't have refunded a significant number of items recently if youve only refunded 1 item recently ....

It LITERALLY says

You’ve requested a significant number of refunds recently

[Haruspex]

Първоначално публикувано от F4LC0N.3:

If you're going to get snippy about refunds then I'll just buy less.

You should anyway. Refunds cost Valve money every time they do it, so if you abuse it they're going to take away that privilege, at least temporarily.

Play demos, read reviews, look up video of people playing the game with similar hardware as you. Make informed purchases. The refund system was never meant to a way to demo games.

[William Shakesman]

Първоначално публикувано от Mad Scientist:

Първоначално публикувано от William Shakesman:

No he's not. Valve thinks his usage of the refund system is perfectly fine. The only way they have communicated displeasure is with the automated system that only cares about quantity over a short window.

People need to understand that just because people use Steam differently than they do, that does not mean it consitutes abuse.

The emails are warnings that they factually consider it abuse.

We have seen people receive the inability to make refunds due to abusing the system. Too many overall, too frequently, too many for a ratio; whatever the amount is, receiving the email as a warning should be adhered to.

Be real about this scenario. If they bought 20 more games this week and refunded 15, do you think they would keep the ability to make a refund?

As I've said, I've gotten that message on 20 refunds in a row. The message is entirely automated. It does not tell you anything. The people we know have been banned from refunds have been far more egregious and every time the people on this forum gasp and say "YOU SHOULD HAVE BEEN BANNED 50 REFUNDS AGO!" Time and time again it is shown that what people on this board consider abuse has very little overlap with what Valve ACTUALLY considers abuse and none of them ever reexamine their assumptions.

Първоначално публикувано от Haruspex:

Първоначално публикувано от F4LC0N.3:

If you're going to get snippy about refunds then I'll just buy less.

You should anyway. Refunds cost Valve money every time they do it, so if you abuse it they're going to take away that privilege, at least temporarily.

Play demos, read reviews, look up video of people playing the game with similar hardware as you. Make informed purchases. The refund system was never meant to a way to demo games.

Why do people think it costs Valve money to move Steam credit from one account to another? This is such a weird assumption from people with no experience with the system.

[mldb88]

Първоначално публикувано от William Shakesman:

Първоначално публикувано от Mad Scientist:

The emails are warnings that they factually consider it abuse.

We have seen people receive the inability to make refunds due to abusing the system. Too many overall, too frequently, too many for a ratio; whatever the amount is, receiving the email as a warning should be adhered to.

Be real about this scenario. If they bought 20 more games this week and refunded 15, do you think they would keep the ability to make a refund?

As I've said, I've gotten that message on 20 refunds in a row. The message is entirely automated. The people we know have been banned from refunds have been far more egregious and every time the people on this forum gasp and say "YOU SHOULD HAVE BEEN BANNED 50 REFUNDS AGO!" Time and time again it is shown that what people on this board consider abuse has very little overlap with what Valve ACTUALLY considers abuse and none of them ever reexamine their assumptions.

Първоначално публикувано от Haruspex:

You should anyway. Refunds cost Valve money every time they do it, so if you abuse it they're going to take away that privilege, at least temporarily.

Play demos, read reviews, look up video of people playing the game with similar hardware as you. Make informed purchases. The refund system was never meant to a way to demo games.

Why do people think it costs Valve money to move Steam credit from one account to another? This is such a weird assumption from people with no experience with the system.

There are these things called transfer fees? You know, what banks and card companies charge when performing transactions?

You do not work for valve. You do not know how their systems work. End of story. Now if you'd stop spouting purposeful misinformation about things you obviously have zero knowledge about...

[William Shakesman]

Първоначално публикувано от The Weasel:

Първоначално публикувано от Brian9824:

Actually every company does this, most won't give you a notice and just remove your ability to refund. Epic, Amazon, Walmart , target, Costco, Best buy, etc all have similar polices.

They already refuse refunds when it's past 14 days or 2 hours. It seems like you didn't read his post. He was warned for making an excessive amount of refunds in a short period. It's nothing to do with one individual item or anything to do with preorders

Yes it is. They send this message after you refund any one item. Not about excessive refunds at all.

To be fair, the average customer service employee has neither the gumption nor the inclination to try to intimidate you into not making more refunds. As an impersonal electronic message, Valve has a bit more leeway to try doing the silly bad cop routine.

You would probably look pretty silly refunding an unopened toaster 45 times too. That seems like a problem that would take care of itself.

[mldb88]

Първоначално публикувано от William Shakesman:

Първоначално публикувано от The Weasel:

Yes it is. They send this message after you refund any one item. Not about excessive refunds at all.

To be fair, the average customer service employee has neither the gumption nor the inclination to try to intimidate you into not making more refunds. As an impersonal electronic message, Valve has a bit more leeway to try doing the silly bad cop routine.

It's not intimidation. It's literally telling you that you are making too many refunds in a short and as per their policy you are at risk for losing refund privelages if the pattern continues. Are you seriously trying to attribute malice to Valve simply enforcing their policies? Then again nothing else you've said in this thread has had any shred of truth to it so why am i not surprised.