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Refunds do not exist so you can demo games. That is abuse of the refund system.
I often wondered why they remove a demo so quickly - almost like it is redundant because the game has released.
Abusing the refund option will end in removal of your ability to claim refunds.
You know, if people are not fine with the two hours, I doubt they'll be fine with the "10-15 minutes free-to-try" clause.
So I can tell you right now, people would rather wait for a big sale, buy the game, play it for less than two hours, refund the game then repeat the same thing over and over to play a game for free, until they get warned to stop abusing the refunds for such purpose.
Watch youtube videos
Read the forums
Read reviews from a few different sites
Ask questions in the forums
Lots of things you can do without 10 to 15 minutes of playtime which is almost useless to find out what a game is actually like without doing all those other things.
And as others mentioned, if you keep refunding you will soon have that option removed from you. So go ask for demos or go ask for a free weekend or even for them to generate a pass which some games have.
Which they are free to do. And you can refund a game if you don't like it. What makes it prohibitive is if you're refunding too many games you'll get notified about abuse and eventually lose the privilege. So it's fine once in a while, but the reason we say the refund system doesn't exist to demo games it because of the limits makes it a pretty bad demo system.
not all computers are the same, some game engines gives me nausea.
i wish there was a demo for each game but unfortunately there isn't.
we live in an era that we have the technology to make life easier in order to try games before you buy them by making these things automated, do not forget that most of the people that are buying games from steam are not buying 1 or 2 games they are spending a lot of money on a lot of games so they have the right to buy something without being called "abusers".
btw, if as you say the refund system in not for testing the game, why is there an option "it is not fun"?
didn't think of that, good point