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Steam OS 3.x for PC : only Valve knows, possibly never
Though Steam OS 2.0 is also available and does cover the Steam OS for PC.
Steam OS 2.x is ancient by now. Steam OS 3.x used in Steam Deck has not been made publicly available despite Steam Deck has been out for few years now. Only Valve knows if there are any plans of public release of Steam OS 3.x outside Steam Deck.
Steam e-mail is no different then Steam support so no reason to have it. If you mean an e-mail address for you to use that @steam.com.... never going to happen.
5 minutes after Steam phone goes live...
"Greetings and welcome to Steam support phoneline, you are under 6734 in line, estimated waiting time, 6 hours and 32 minutes, please do not hang up or else you will lose your place in line."
1 day after Steam phone goes live...
"Greetings and welcome to Steam support phoneline, you are under 31569 in line, estimated waiting time, 2 months, 3 weeks, 14 hours and 09 minutes, please do not hang up or else you will lose your place in line."
There will be a lot of people trying to call for stuff that Valve does not cover in Steam support. Right now, they can be dismissed in seconds by either just closing it or putting in a copy paste message and then closing it, but people on a call take time for them to find out what the issue is, tell them they don't deal with that kind of stuff and then hang up on them. And then the person will call back trying to get some other support to help them or to yell at them for hanging up.
As for Steam OS 3... who knows, maybe soon, maybe 5 years from now, maybe never. Valve has not said. Steam OS 2 is around but meh.
https://store.steampowered.com/steamos/
...which won't be for a long time.
I was thinking of the Steam Phone more as a device rather than Steam Call support. And for email more as a service (@hotmail, @gmail), not as a new way of contact Valve.
An actual phone... thats an even worse idea. The market is literally saturated with e-waste, Valve doesn't need to add to it. Also no matter who you pick, you are going to tick off other people... apple... which is only apple and many will not touch and also apple takes a huge chunk of the money or android, which is again has many makers of cell phones so a flooded market which already had some "gaming" phones in it.
And again no, Valve is not going to get into e-mail as a service, they already have a problem with scams going on, why add yet another vector for the scammers to use to try to trick people? "You can trust me, I'm a steam admin, see, look at my e-mail address totallynotascammeri'manactualvalveadminwinkwink@valve.com"
Can you see how that would be a really bad idea?