Class Action Lawsuit against Steam

[sean.downey]

Anyone else get cheated by Steam when they would not refund a faulty game?

I am gauging interest for a class action lawsuit for fraud against Steam. Lawyers are looking for scale. Let me know in DM your experiences with their bait and switches over the past years.

[HikariLight]

This just sounds like a 'Fatal User Error' on OP's end.

[Tito Shivan]

I'm afraid you're bound to discover the legal definition for 'faulty game' does not match the one in your head.

[Mad Scientist]

HikariLight님이 먼저 게시:

This just sounds like a 'Fatal User Error' on OP's end.

Usually is.

More interesting 8yrs, 10 games, no post history. So, no visible attempt to show what the supposed issue is or to attempt receiving help with whatever is in question. Going straight to "class action lawsuit" for not understanding systems is the first few problems, and would be very costly for an individual.

So, I wonder if this is a serious thread or not since it was a post-and-leave kind of thread asking for "DM"s, which seems like very questionable as to why they want private messages. That makes me wonder if they're trying to get people to message them to send phishing links given the lack of posting history, which may be a compromised account.

Regardless, going from 0-100 without any useful information makes it very questionable if there's a problem or a user error, and I'm used to it being user error as everyone else also usually suspects since it's usually the cause of most problems.

[Hamless Hog]

sean.downey님이 먼저 게시:

Anyone else get cheated by Steam when they would not refund a faulty game?

I am gauging interest for a class action lawsuit for fraud against Steam. Lawyers are looking for scale. Let me know in DM your experiences with their bait and switches over the past years.

What kind of fraudulent activities have you seen?

[Crashed]

sean.downey님이 먼저 게시:

Anyone else get cheated by Steam when they would not refund a faulty game?

I am gauging interest for a class action lawsuit for fraud against Steam. Lawyers are looking for scale. Let me know in DM your experiences with their bait and switches over the past years.

Steam has a clear refund policy. 2 weeks or 2 hours gameplay if purchased from the Steam Store. Refunds for keys purchased from third parties are the responsibility of the third party to refund the purchase price and request that Steam revokes access.

[davidb11]

i am fairly certain this is a joke thread. But hey, I've been wrong before. Many times. I'll continue to be wrong in the future. :P

But still, this just seems like a joke.
To me.

This isn't even how you do a Class Action. LOL.

I would have a higher chance to sue Google for uh, I don't know, being Google I guess, and win. :P

[Crashed]

HikariLight님이 먼저 게시:

This just sounds like a 'Fatal User Error' on OP's end.

OP might be a bot account for either a dodgy law firm or an outright scam.

[davidb11]

Crashed님이 먼저 게시:

HikariLight님이 먼저 게시:

This just sounds like a 'Fatal User Error' on OP's end.

OP might be a bot account for either a dodgy law firm or an outright scam.

I can't see a law firm doing this. Not even the law firm of "Bee lze Bub." Where you'll win the case, but it will really cost you. :P

[Samurai]

It seems to be going well then.

[YellowJello]

I've had zero problems at all. Very rarely do I need refunds, but the few times I've requested them, Steam support has been quite understanding and fair to me.

[Ducks on Fire]

I really think people need to learn what "faulty" means. Yes, there are many laws out their that protect consumers from faulty products, but for a product to be faulty it has to have an inherent problem. It has to be an issue that stems from the product itself. The thing about computer software is that it cannot be held to the standard that it must work on all systems because there is no way of knowing the configuration of all systems. If a game does not work on your PC that does not mean it is a faulty product. The fault could very well be with your system. A class action lawsuit would be made very complicated because of that fact. You would have to prove that the product in question had a problem that was completely independent of the system configurations and specs of everyone who was part of the lawsuit. And yes it would probably have to be a specific game, you wouldn't be able to let anyone who bought any game that they couldn't refund due to it being "faulty" be part of the lawsuit. You yourself seem to be confused as to what your even suing over. Is it faulty products or is it bait-and-switch? Those are two completely different things.

Basically what I'm saying is that your entire lawsuit idea has little chance of even getting to court and even if it did you'd almost certainly lose, and even if you won you'd likely get very little. It'd probably be whatever money you were owed as a refund minus attorney fees and that's it. Class action lawsuits are notorious for their low payouts to everyone except the lawyers since obviously the more people in the class the more the payouts need to be divided.

Also I like how you imply you have lawyers by saying they are looking to "gauge interest" as if any lawyer would encourage their client to go on a forum and just ask around if people want to join some poorly explained lawsuit.

[Adam]

Is it still 2 hrs playtime/2 weeks total? I haven't refunded in a year and not sure if things have changed but I'd say compared to consoles the steam refund policy is easy and a few clicks.

I have put myself in situations where I felt robbed but ultimately it was my fault or atleast it felt that way, Examples would be radical heights selling founders packs on steam and not within the game and than just closing the doors 1-2 months later after launch and shutting the servers down so not only is it not playable.

Another example would be the BR factured lands I spent $25 bucks at launch and the playercount was so low I made the mistake of waiting it out and it took 20-30mins to get in a match so after 3-4 matches it exceeded 2hrs and ruined my chances than flatline to nearly zero players, Definitely wasted money cause I can't even play it or get refunded for game that just didn't capture a market.. My fault for sure since I should refunded it and waited for reviews.

For the radicals heights situation I do wish steam would put a one year server commitment for devs so devs can't just throw together a online game and actually sell packs and than just ditch it.

[Judgmental Amaterasu]

Adam님이 먼저 게시:

Is it still 2 hrs playtime/2 weeks total? I haven't refunded in a year and not sure if things have changed but I'd say compared to consoles the steam refund policy is easy and a few clicks.

I have put myself in situations where I felt robbed but ultimately it was my fault or atleast it felt that way, Examples would be radical heights selling founders packs on steam and not within the game and than just closing the doors 1-2 months later after launch and shutting the servers down so not only is it not playable.

Another example would be the BR factured lands I spent $25 bucks at launch and the playercount was so low I made the mistake of waiting it out and it took 20-30mins to get in a match so after 3-4 matches it exceeded 2hrs and ruined my chances than flatline to nearly zero players, Definitely wasted money cause I can't even play it or get refunded for game that just didn't capture a market.. My fault for sure since I should refunded it and waited for reviews.

For the radicals heights situation I do wish steam would put a one year server commitment for devs so devs can't just throw together a online game and actually sell packs and than just ditch it.

For the automated refund system yes. Manual tickets can still be submitted for the chance that Steam chooses to provide a refund outside of the norm.

[Conebred]

I would try to sue Nintendo or Sony. It's hard to get a refund on those platforms if you even can at all.

I get refunds for "game isn't fun" reasons ALL the time. I have never been denied a refund. 2 hours gameplay and 2 weeks grace period is enough time

[Kiddiec͕̤̱͋̿͑͠at 🃏]

Re:

sean.downey님이 먼저 게시:

Class Action Lawsuit against Steam

> Suggestions forum

I don't think that Valve is going to implement this suggestion.