USER reviews for steam support

[EmotionallyBroken]

because quality of support matters

for clarification, I mean for individual issues, though an overall rating is an interesting idea too that could probably benefit valve greatly, and their company image if they had that as a resource for decision making about their support performance.

EDIT:
This thread is NOT here for the purpose of talking about me, I am not a review system
This thread is NOT here for the purpose of trying to disagree with everything (including yourself) for the sake of creating conflict and going off topic.
This thread is NOT here for the purpose of projecting that everyone is attacking people simply for sharing an experience they've described.

This is not here to create conflict, this is here to suggest creating a review system for people to read and make constructive actions to improve the support of steam and steamclient.
Thats it, thats all its about. No fighting required. No malice required, its not a fight, stop trying to make it a fight.

[Zekiran]

Steam support is excellent compared to many.

there, that's a user review.

[Mr. Smiles]

"Steam support won't remove my VAC ban, not recommended."

In direct relation to the above hypothetical review:

Steam support 2% positive, overwhelmingly negative.

[Zekiran]

Originally posted by Mr. Smiles:

Steam support 2% positive, overwhelmingly negative.

I love how you think that.

[Mr. Smiles]

Add to that the number of people who would rate negative because they didn't get their scammed items back, didn't get a refund after 2 hours, didn't get their account recovered while not having any proof of ownership...

Yeah, bad idea

[Start_Running]

Originally posted by EmotionallyBroken:

because quality of support matters

b STeam support works great.
Them not goving a person what they want isn't a mark against them. It's them applying their rules evenly and fairly to everyone.

[B-o-B]

Just as well your accounts only ten year old.
The hoops you had to go through 15+ year ago.
It's a monster now.

[EmotionallyBroken]

Is it really that hard to post on topic?

[Crazy Tiger]

Looking at the threads that often get posted when people complain about Support shows why user reviews for support would be a terrible thing to introduce.

[Mad Scientist]

Originally posted by EmotionallyBroken:

because quality of support matters

Originally posted by EmotionallyBroken:

Is it really that hard to post on topic?

You're being vague and most people that want to "rate support" want to give them a low review due to not doing something they want like restoring stolen items because people wont stop giving away their Steam Logins to shady sites.
Or those that get banned by Moderators or Support for blatant trolling/spamming/advertising.

So, what's the chip on your shoulder? Try not being vague.

[Pscht]

"I was only a hundred hours past the refund limit for a game I bought on launch three years ago and Steam won't refund me. Not recommended!"

[MrL0G1C]

If I said what I thought of Steam support I'd probably be banned and then the ban would be upheld by steam support. I can't say much negative on steam discussions without getting banned, it's ridiculous, censorship taken to the extreme.

[EmotionallyBroken]

Originally posted by Crazy Tiger:

Looking at the threads that often get posted when people complain about Support shows why user reviews for support would be a terrible thing to introduce.

in your opinion, overall, or just the downside?
would it really be worth losing all that honest and constructive information?

and a question that often comes to my mind,

Is there much attitude of honesty and constructiveness to care about HAVING useful information to improve some rather lacking basics? Sometimes I see that will ,

othertimes I feel like the staff uses a magic 8 balll to come up with "solutions". (Reply hazy try again later)


Would it really be a terrible idea to implement a practical review system? (And would they bother to read it? )

[Mr. Smiles]

Originally posted by EmotionallyBroken:

Would it really be a terrible idea to implement a practical review system? (And would they bother to read it? )

As has been pointed out already: yes.

And no, they likely wouldn't read it.

[Edifier]

Originally posted by MrL0G1C:

If I said what I thought of Steam support I'd probably be banned and then the ban would be upheld by steam support. I can't say much negative on steam discussions without getting banned, it's ridiculous, censorship taken to the extreme.

um I've seen plenty of topics over the years complaining about Steam support. No one was banned in them.
Because the people complaining didn't insult or threaten to kill the support people.

But you know if you plan to do insult and threaten to kill the support people Moderators have a good reason to ban you.

There is no censorship to the extreme here.

[Tito Shivan]

Been both sides of the support line (Not in Steam, lol) and know how useless CS rating services can be.

Every CS service has its own metrics to gauge productivity