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Find it in yourself.
If you are applying for refunds that often, then perhaps you should either research a game to see if it runs on your system, or if you even want to play it. As far as forgetting to turn off a game, set a scheduled task to shut ur pc off at a certain time.
The rules on refunds are clear and this does not need to change because you left a game on.
Which can happen and yeah, it sucks. Just as you go to the movies and the movie isn't what you thought. Do you get a refund then? The local cinema's here don't give it.
Yeah, I never understood the fun in idling either. But to each their own.
I've played matches at slow speed in Championchip Manager/Football Manager without interacting with both mouse and keyboard. I've played racing management games where I watch the race in slow speed without interacting with mouse and keyboard. Or people pause the game for a long time because they take a bath. Doesn't matter, the game is open, so the game is working at the moment.
And that is completely on the player. If the player misses refunds because of his behaviour, it's the behaviour that needs to change. The refund rules are clear and for everyone. People adjust to fit the refund policy, not adjust the policy to fit them.
It *IS* a non-issue. Leaving games overnight (per your OP example) is not a Steam issue, it's a player issue. And no, Steam does not have to cover for a players mistake.
I hope not that Steam does keylogging, I haven't read they did and they have no business to do so. Steam also doesn't care what genres a game has, it has a clear refund policy for all.
Again, Steam has no need to know what people do with certain titles. That is a players business and of no importance for the refunds or the game hours. You also cannot simply assume that "engagement time" for you is the same as for someone else.