We need community mods in the csgo hub

[Hamsterpeek]

We've at least 15 top tier worker in the csgo hub forum - including me. Helping hundreds of user daily, all are thankfull, all is good. Sometimes we've trolls in the forum. That's a common thing. Sadly we've no mods in the csgo hub so no one is doing anything against it.

Sometimes those trolls rage completely, they want to rape other, are racists, insult heavily in any other way.

Again. After hours, even days, no ban. The interesting thing is that the helpful user then get banned. Yes. Those who write hundreds of comments every day, helping hundreds of people while spending multiple hours a day in the forum. They get banned. I talked with many of those and all get banned for such tiny non existing mistakes. They get banned for such things like beeing disrespectful because a cheater who got banned for cheater gets called "a cheater".
You now would think "ok, mods will do the job correct, it's your fault", right? Wrong. Those bans get lifted in nearly all cases. The reason is simple: The mods in the support are good worker, top employees having knowledge of what they've doing. They re-read the threads, they know the active user, they see the connection between the posts. And they've the extra-work and lift forum bans all the day. Every week they've and do lift false forum bans.

The problem are the other paid mods who have to do the work which is normally the job of community mods, but they don't exist anymore. So we have valve employees in the forum who've no idea how the forums work, who's an active member in the forum, they never read through the thread and only read the report-message + reported comment and based on that they decide what to do. And then they decide wrong aswell. It's completely random who they ban and then a racist person who's raging in the forum for hours, sometimes even days, don't get banned, but then a person who keeps calm, explain everything objectively etc. get banned.

So. My suggestion is simple. Change that. Give us active forum user in the csgo hub finally mods again. We NEED extra mods. It's one of the biggest hubs on steam and sadly one of the hubs with the most trolls and toxic people aswell. As I mentioned earlier there are at least 15 people who could do this job directly. Not gonna flame the actual employees who decide that. The problem is simply that they're overwhelmed with that job and don't have the exerpience and knowledge for that. That's okay. We've the knowledge and experience. We know exactly the rules. Better than the employees because we write hundreds of posts and work with and around the rules so we can explain everything perfectly. It's not backseatmoderating, but close to that. But we've to do it because we've no mods for our hub.

Thanks for reading and have a good evening.

[Zekiran]

Nowhere do you say that you, who spend so much time in that forum, actually REPORT these people.

[cSg|mc-Hotsauce]

The global and support mods will get to it when they can. And I see that one is perusing it as we speak.

Report, block, do NOT engage and move on.

Did you engage with one and get banned for it?

[Hamsterpeek]

cSg|mc-Hotsauce の投稿を引用：

The global and support mods will get to it when they can. And I see that one is perusing it as we speak.

Report, block, do NOT engage and move on.

Did you engage with one and get banned for it?

:qr:

It happens very often that very active and helpfull people get banned. When I'd block everyone instantly just because he starts a flamewar we'd probably have thousands of people on the blocklist. I explain everything and stay calm as anyone else aswell. We don't fight back nor feed a troll, we just explain everything (like you aswell).

Zekiran の投稿を引用：

Nowhere do you say that you, who spend so much time in that forum, actually REPORT these people.

We do report those people. We wait days and very often they don't even get banned after weeks even when they keep breaking the rules (not just tiny things, I talk about crazy insults etc., the worst things you can imagine).

Most people including me leave the discussion after we tried it like 5 times to explain everything because then we give up. But giving up and leaving a discussion just because of one post isn't right aswell. When someone starts a flamewar, we try to calm them down, we stay objective, we explain things and we report him. When he keeps doing this we leave. This has to be the best and fairest solution. Yet people who break the rules don't get banned and those who don't break any rules get banned. That's not a subjective thinking. Otherwise mods wouldn't lift nearly all the bans because they were false (that's the words of the support employees).

So active csgo community hub mods are absolutely required, otherwise the good and active people keep getting banned(keep in mind, they're very active, write thousands of comments and they get banned for so random and nonsense reasons that they've to fear getting banned for anything they write) and then they leave because they get no support and even get banned, while the negative people keep growing. I'd love to see more activity from any mod, I'v love when mods would be in the forum nearly 24/7 and keep cleaning it. I'd love when mods would actively supporting the user who behave nice and help a lot in the community. I'd love to see mods trying to stop flamewars or just write aswell in the forum like "guys keep calm" or something instead of having no activity but then swing the banhammer... and then for the wrong people.

When 5, 10 or even 15 people would get mod rights in that hub it would be aweseome. We'd basically have nice and honest people 24/7 in the forum. Toxicity and flamewars wouldn't even start because the mods are there. They read in the threads, they know the active helpfull member, they write aswell in the threads and when someone is breaking the rules they will get noticed about that. I seriously don't know why valve don't make this step and even took a step back and get rid of some mods...

[The Giving One]

I remember trying to help this one particular user a long time ago in that forum, as I find myself there sometimes trying to help as well, and it was a nightmare. Each time I submitted one post, there was almost a whole new page of unhelpful, insulting, and trolling posts that had to be seen by the OP before they even hopefully got to the one where I provided actual ideas and suggestions for them.

They had a VAC error, if I remember correctly, and I finally got them to post screenshots of their running processes, and to find out there were some there that were a known issue with Steam/games. I think it helped, but I had to give up as the flame war just continued after that and I never saw the OP actually reply the issue was resolved.

[quickER 🛠]

I know that Killahinstinct is there if it's something really serious and probably when he seen many reports.

I had experience with fighting user which was stalking me(posts, reviews,screens, profile,etc.) for a few days and then he got banned for week, added him before as friend just for private talk.

Sometimes you are feeding troll with just nice calm explaining.

But would be interesting having some Comm. Mods (even for some trial days/weeks/month)
Not sure where to apply for that Volunteer position.

The Giving One の投稿を引用：

I remember trying to help this one particular user a long time ago in that forum, as I find myself there sometimes trying to help as well, and it was a nightmare. Each time I submitted one post, there was almost a whole new page of unhelpful, insulting, and trolling posts that had to be seen by the OP before they even hopefully got to the one where I provided actual ideas and suggestions for them.

They had a VAC error, if I remember correctly, and I finally got them to post screenshots of their running processes, and to find out there were some there that were a known issue with Steam/games. I think it helped, but I had to give up as the flame war just continued after that and I never saw the OP actually reply the issue was resolved.

Yeah, if you really want to help and have time/mood then adding him as friend to talk in private could be better option

[cSg|mc-Hotsauce]

quickER の投稿を引用：

Not sure where to apply for that Volunteer position.

You don't really. You can apply to Valve though.

[quickER 🛠]

cSg|mc-Hotsauce の投稿を引用：

quickER の投稿を引用：

Not sure where to apply for that Volunteer position.

You don't really. You can apply to Valve though.

:qr:

Where exactly for the curious reason ? I was trying asking Mod in group chat but maybe he can't respond or didn't see my message.

[The Giving One]

quickER の投稿を引用：

I
Yeah, if you really want to help and have time/mood then adding him as friend to talk in private could be better option

Normally, that can be counterproductive, but in that forum and in this case, you have a great point.

[cSg|mc-Hotsauce]

quickER の投稿を引用：

cSg|mc-Hotsauce の投稿を引用：

You don't really. You can apply to Valve though.

Where exactly for the curious reason ? I was trying asking Mod in group chat but maybe he can't respond or didn't see my message.

Basically this...

http://steamcommunity.com/discussions/forum/1/627456486310424205/#c627456486317035279

Or apply for a job at Valve here... https://www.valvesoftware.com/en/jobs?job_id=27

[quickER 🛠]

The Giving One の投稿を引用：

Normally, that can be counterproductive, but in that forum and in this case, you have a great point.

And ofcourse after finding solution, posting it in that discussion for better feel in heart

cSg|mc-Hotsauce の投稿を引用：

Basically this...

http://steamcommunity.com/discussions/forum/1/627456486310424205/#c627456486317035279

Or apply for a job at Valve here... https://www.valvesoftware.com/en/jobs?job_id=27

:qr:

True. Thanks, I should've searched myself. I've started to be active in forums just this year so i don't have 4 years experience I guess.

Ray sorry if it's little bit offtopic, maybe we got some insights.

[76561198001062896]

the problem with CS:GO/ Dota 2/ TF2 discussion hub is that theres a LOT pf activity going on and yes, they arent known for being non-toxic


Its just that they cannot easily throw hundreds of ppl at it to start moderating the board, especially when theres so many ppl posting there.

Remember how PUBG discussion board was abandoned by the devs because it got too out of hands? sometimes the cs go discussions almost feels like the same anarchy playground though at least our good Killah is doing his best to keep things under control (and all my respect goes to him, this must be some of the most thankless job).

[.#𝚌𝚊𝚞𝚜𝚝𝚒𝚌]

You are right in many points, but I think I would feel uncomfortable having Forum users as mods. It must be people that know the hub but don’t have a history in it.
A ban would have a bitter taste always if not.

We just need more persons like Killah.

Till then I deal with it that when I get banned I dispute them.

[Echo NO Aim]

My experience with paid mods is they don't know the community so they don't see obvious provoking users just trying to bait and trigger. When Killah had a break in his mod time those people really were an issue because Killah knows the community and those troll baiters.

[Froggy]

Echo NO Aim の投稿を引用：

My experience with paid mods is they don't know the community so they don't see obvious provoking users just trying to bait and trigger. When Killah had a break in his mod time those people really were an issue because Killah knows the community and those troll baiters.

The sad part is that Killah is only here temporarily with us now, and will most likely take his leave. He stated on his profile a when he came back that it was temporary, so it's only a matter of time til we go back to the times of no proper moderation and these people who bait and trigger will be pretty much free to run rampant again.

[KillahInstinct]

I've read your post and while I should probably be a little bit offended, I can't help but see a lot of misconceptions you seem to have about how things work - so not sure if I should. I'm not even sure where to start correcting you on things like "community mods don't exist anymore" (Hi!) and "ok, mods will do the job correct, it's your fault", right? Wrong. Those bans get lifted in nearly all cases. The reason is simple" (Those are the same teams/people, and they get lifted because they now apply a 1-time goodwill policy).

I think the most important part is that as others pointed out, reporting is an important part of the bigger picture. This isn't just a problem in Steam, it's a problem on any big online platform* - there is simply too much content being generated for any sane amount of people to watch entirely - which is why there are report buttons everywhere that overall serve a tremendous purpose (oh god I'm starting to sound like Trump).

This and some other factors do come with a paradigm shift, because whereas previously moderators might have been able to moderate hands-on and simply participate in the forum of their choice, which also has the added benefit of getting more of a feel for the place and hopefully contribute constructively as a user as well as a moderator, you now have a legion of moderators that might or might not be be valued by how many reports they deal with, but can look at things way more objectively (if you're helpful in 99% of your posts but you insult someone in the other 1%, you should still get banned).

You therefor do have a point however about moderators possibly looking at only the reports though, and that's something that I've been hammering on as well - but they need to learn, and processes need time to adapt. Unlike a community moderator who might have been picked because he already has shown to be likely capable of doing what is needed, this is simply a job - possibly even with someone who doesn't care about these games, or games at all.
All I can say to that is, find a fruitful way to list and categorize your issues, a protest if you will - so that Valve can be aware of it and take steps to have these teams learn from it.

All in all, I think there is definitely a (natural) step back being taken, but it beats the alternative of no moderation whatsoever. I can assure you we weren't getting to like 90% of the reports and only rushed from fire to fire, which made it look good from the outside but isn't proper moderation either, and now the reports are kept up with mostly.

NB I think it's a bigger problem of both IT and the internet going through a phase I like to called becoming adults and puberty, respectively. It comes with growth pains.

* take for example YouTube, 400 hours of content are uploaded every minute (source[www.brandwatch.com])