Stole my account, baught gifts to another account, Steam Support wont help!

[XXX (AlphaOz)]

No Im really pissed, someone stole my Steam account, baught gifts for 250 Euro giving them to another account. When trying to get the games or the money back Steam support accuses me of doing this my selft, even though the purchases were done in a couple of minutes then the minute efter sent to another account. "iMen". This user should be shut down, and the games or even better the money returned to me.

Deeply dissapointed in Steam, you are lucky hidning behind some server somwhere in the world, chicken ♥♥♥♥!

[Satoru]

Unplugging your computer is meaningless. Do EVERYTHING I said above

1) Enable SteamGuard
2) If you're using yahoo/gmail enable it's SMS authentication
3) Install anti-virus
4) change your steam and email passwords they should be different and NOT BE REUSED anywhere on the internet (this is most likely why the attacker got your steam account)

[XXX (AlphaOz)]

The creditcard was deleted from Steam directly when the purchase had come to 250 Euros, probably by an automatic Fraud alarm, even with this information Steam thinks I did this.

[XXX (AlphaOz)]

Not going to use Steam no more, only going to get Even, then its THE END

[sv]

how is that possible? steam guard works pretty dam well. is your email account hijacked too? cause thats the only way they can steal it if they got that too

[Satoru]

machete の投稿を引用：

how is that possible? steam guard works pretty dam well. is your email account hijacked too? cause thats the only way they can steal it if they got that too

The symptoms indicate SteamGuard was not enabled

[sv]

well then it is your own personal fault.. who would pay you back if the security option was there and you chose not to use it

[Spawn of Totoro]

BlackRain_ の投稿を引用：

Not going to use Steam no more, only going to get Even, then its THE END

The best you can hope for is a refund from your credit card company if they agree to it after their investigation. There is no "getting even".

[Satoru]

BlackRain_ の投稿を引用：

Not going to use Steam no more, only going to get Even, then its THE END

If you're not going to take peoples advice then don't ask for assistance.

[Spawn of Totoro]

machete の投稿を引用：

well then is your own personal fault.. who would pay you back if they secreity option was there and you chose not to use it

Hi credit card company (and steam) wouldn't care if it was being used or not. If it was found that his account was accessed by someone else (steam doesnt agree that it was) then a refund would accure and the "gifts" would be removed.

[XXX (AlphaOz)]

I wasnt asking for your advice, i was letting people know about how messed up this is. Again, you write, blame my self, screw you! and get even i will.

[Spawn of Totoro]

It is meesed up, but it happens. That is why it is so important to not let others get peronal information. Following what was suggested will help prevent this on the future.

[sv]

I think steam should not have billing info saved in account, be safer and weiser, i kno its unconvient but its probbably better to enter the info in everytime when ur gonna buy things.

[Spawn of Totoro]

I delete my billing information after a purchase. I hate companies holding on to it. It is understandable for a subscription, but nothing else.

There is a box though, that you can uncheck that will make it so your information isn't saved on checkout.

[SnarKs]

machete の投稿を引用：

I think steam should not have billing info saved in account, be safer and weiser, i kno its unconvient but its probbably better to enter the info in everytime when ur gonna buy things.

You can already choose to not save the information everytime you purchase something.

[Mitty]

If you're not asking for help then why post this?

"Stole my account, baught gifts to another account, Steam Support wont help!"