How do I get a refund for CS:GO?

[SKaREO]

I believe I should be entitled to a refund after I learned that your new game, CS:GO, is serving me advertising from Official Valve servers. I refuse to pay money for a game that serves in-game advertising. I also refuse to support a company that sells such a shady product. I demand that you refund my account the measly $15 and have this game removed. It's not about the money, it's the principal. I am totally against all facets of advertising and I make a strong effort to avoid it. I was not aware you would be advertising to me while I'm playing your games. This disgusts me. Please let me knoww what I need to do to get my refund. Thank you.

[Slay___]

You cannot get a refunds on Steam (unless its unreleased pre-order of game), read this: https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625#refund

[SKaREO]

If they're unwilling to offer me a refund consider this the last $15 you'll ever see from me. Seems like a mistake to turn down a paying customer when you're trying to push a shady tactic like in-game advertising. I've lost faith in this industry if VALVE of all companies has stooped this low.

[Ebinkebin]

Valve doesn't care. They have two free to play games out and they need to make money. Thats why there is advertising.

[SKaREO]

So make the game free to play if you want to milk people with advertising. Did I mention that your P.O.S. game craashes because of these ads? So you're selling me a broken product with shady advertising attached and charging me a fee? That's beyond low. That's disgusting.

[Heffebaycay]

I never heard anything about ads on official CS:GO servers.

Could you post a screenshot of what you're seeing?

[Felix]

Heffebaycay eredeti hozzászólása:

I never heard anything about ads on official CS:GO servers.

This is what I was thinking, too.
Are you sure you're not on a server someone else is running and they have put an advert on the Message of the Day to pay for the server upkeep?

[Pur3Bolt]

Go to Stem Support and ask them for a refund. They offer refunds some times even if it's not a pre-order.
I got 2 refunds so far.

[DeathBySquirrel]

Are you sure you're on an official server? It sound like you're joining some random gaming comunity and mistaking it for an official server...

[-)b(-]

Although I've sinse uninstalled the game because of boredom I did play using matchmaking which I think is the official servers, and always got advertisements before a game. You have to understand Valve are similar to EA and Activsion in that they're... a corporation. This is just capitalism I'm afraid.

[bargain]

When I used to play CS: Source (or was it CZ?) they used to have some small advertisements when loading a game (something in the lines of "Powered by...") and on the scoreboard (usually a Portal 2 ad). Maybe that is still in place in CS:GO?

[Nacimota]

I too, am unaware of any deliberate in-game advertising efforts on behalf of Valve in Counter-Strike: Global Offensive.

However, as others have pointed out, it is possible to inject advertising into the Message of the Day which is probably what you are experiencing. This is not Valve's doing, it is a consequence of how third party administrators run their servers (Internet Service Providers are particularly guilty of doing this). You can disable HTML based Message of the Day (which will stop any image or video based ads from playing) by typing cl_disablehtmlmotd 1 in the developer console (you may need to enable the console from the options menu first).

As an addendum, I'd like to point out that even if Valve was forcing in-game advertising in their games, it is your responsibility as a consumer to research a product before you buy it. This also applies to researching Steam, as Valve's refund policy is made perfectly clear:

Steam Refund Policy eredeti hozzászólása:

As with most downloadable software products, we do not offer refunds for purchases made through Steam - please review Section 4 of the Steam Subscriber Agreement for more information.

An exception is made for games purchased during a pre-order period if the request is received prior to the games' release date.

Steam Subscriber Agreement eredeti hozzászólása:

3. BILLING, PAYMENT AND OTHER SUBSCRIPTIONS

ALL CHARGES INCURRED ON STEAM, AND ALL PURCHASES MADE WITH THE STEAM WALLET, ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT.

IF YOU ARE AN EU SUBSCRIBER YOU HAVE THE RIGHT TO WITHDRAW FROM A PURCHASE TRANSACTION FOR DIGITAL CONTENT WITHOUT CHARGE AND WITHOUT GIVING ANY REASON UNTIL DELIVERY OF SUCH CONTENT HAS STARTED OR PERFORMANCE OF THE SERVICE HAS COMMENCED. YOU DO NOT HAVE A RIGHT TO WITHDRAW FROM A TRANSACTION OR OBTAIN A REFUND ONCE DELIVERY OF THE CONTENT HAS STARTED OR THE PERFORMANCE OF THE SERVICE HAS COMMENCED, AT WHICH POINT YOUR TRANSACTION IS FINAL. YOU AGREE THAT DELIVERY OF DIGITAL CONTENT, AND THE ASSOCIATED SUBSCRIPTION, AND/OR PERFORMANCE OF THE ASSOCIATED SERVICE, COMMENCES AT THE MOMENT THE DIGITAL CONTENT IS ADDED TO YOUR ACCOUNT OR INVENTORY OR OTHERWISE MADE ACCESSIBLE TO YOU FOR DOWNLOAD OR USE.

[ KARR™]

xBeanX eredeti hozzászólása:

and always got advertisements before a game.

Sounds like the servers MOTD to me.

[Slay___]

CandyTrox ★ eredeti hozzászólása:

Contact support or do a chargeback.

Don't do chargeback it will get your account disabled because it's a fraud or at least close to fraud if you pay for a game then do chargeback without noticing the billing support first.

[Nacimota]

CandyTrox ★ eredeti hozzászólása:

do a chargeback.

Your account will be disabled if you do this.