[SOLVED?] Steam Cloud not working - logfile shows "HTTP 403 Forbidden" Error

[Corsario]

The past 3 days, I've been trying to get Steam Cloud to download my save files from the laptop I'm currently typyng this into my desktop. When I launch a game on the desktop, it briefly displays the text 'Syncing: 0 kb/s" then it shows the following error message:
http://imgur.com/eF3rAWC

I tried all the usual methods for 'unclogging' the Steam pipes. Verifying cache, which found errors yet downloaded nothing; I deleted ClientRegistry.blob, it also did nothing. I finally went and deleted everything on Steam folder, except for 'steamapps' and steam.exe. And problem was still there.

Then, I decided to go through Steam's Cloud log from the 'logs' subfolder, and I found what it seems to be the cause of all this. Steam's not connecting to a specific server from amazonaws.com where my stuff is uploaded. Instead, the server is giving a 'HTTP 403 Forbidden' error message.

[2013-09-20 11:21:06] Connecting to UFS at 208.64.200.35:27016 . . .
[2013-09-20 11:21:06] Connected to UFS at 208.64.200.35:27016.
[2013-09-20 11:21:07] [AppID 95500] HTTP download for file 'doodlestate-15.sav' from host 'steamcloud-us-east.s3.amazonaws.com' beginning. . .
[2013-09-20 11:21:08] [AppID 95500] HTTP download for file 'doodlestate-15.sav' from host 'steamcloud-us-east.s3.amazonaws.com' - Returned error 'Forbidden' (403).
[2013-09-20 11:21:08] [AppID 95500] Download Failure for file doodlestate-15.sav
[2013-09-20 11:21:08] [AppID 95500] Download complete, result Failure
[2013-09-20 11:21:08] Closing connection to UFS.

Searching around DIscussion pages made me realize other people are suffering the same issue, in more than one game, on different countries and with different ISPs.

This seems like a serious issue to me, yet most people are chalking it up to a specific game's Cloud support 'acting up'. But when you add up all the instances, it seems like the problem runs deep.


I'd like to know what can be done, how can I or Valve fix this. Sent a ticket, but haven't received anything back yet. And Twitter support has pretty much ignored me.

If you've had Cloud issues like me, please go check your Steam/logs/cloud_log.txt file, and look for 403 errors and post them here. Thanks.

[Maelstrom]

Same thing here:

[2013-09-20 18:07:52] [AppID 49520] HTTP download for file 'my games/borderlands 2/willowgame/savedata/76561197969358256/profile.bin' from host 'steamcloud-us-west.s3.amazonaws.com' - Returned error 'Forbidden' (403)

[KageTsuki]

Same on me. Alan Wake, Dead Island, Serious Sam HD: The Second Encounter are refusing to sync. Tried on several computers, one of which had a fresh install of Steam. Nothing helps. Waiting for fix.

[Inuit Charlie, Tanzania]

Same here for the last 36hours or so.

[2013-09-20 22:58:26] Starting sync job
[2013-09-20 22:58:26] [AppID 224760] Starting sync (download)
[2013-09-20 22:58:26] [AppID 224760] Need to download file saveslot0
[2013-09-20 22:58:26] Connecting to UFS at 208.64.200.29:27015 . . .
[2013-09-20 22:58:27] Connected to UFS at 208.64.200.29:27015.
[2013-09-20 22:58:27] [AppID 224760] HTTP download for file 'saveslot0' from host 'steamcloud-us-east.s3.amazonaws.com' beginning. . .
[2013-09-20 22:58:28] [AppID 224760] HTTP download for file 'saveslot0' from host 'steamcloud-us-east.s3.amazonaws.com' - Returned error 'Forbidden' (403).
[2013-09-20 22:58:28] [AppID 224760] Download Failure for file saveslot0
[2013-09-20 22:58:28] [AppID 224760] Download complete, result Failure
[2013-09-20 22:58:28] Closing connection to UFS.

If the servers are down, why aren't more people complaining about this..

[Corsario]

Originally posted by Inuit Charlie, Tanzania:

Same here for the last 36hours or so.

If the servers are down, why aren't more people complaining about this..

Because most people think it's a specific issue with the one game they're playing, instead of a wider problem.

[xʎʞsoɹəz | zeroskyx]

I have a similar problem, I cannot launch any Cloud Game; the logfile states:

Tomb Raider:
[2013-09-21 16:19:10] [AppID 203160] HTTP download for file 'profile.dat' from host 'steamclouddub.blob.core.windows.net' beginning. . .
[2013-09-21 16:19:10] [AppID 203160] HTTP download for file 'profile.dat' from host 'steamclouddub.blob.core.windows.net' - Returned error 'Not Found' (404).
[2013-09-21 16:19:10] [AppID 203160] Download Failure for file profile.dat
[2013-09-21 16:19:10] [AppID 203160] Download complete, result Failure

Dungeon Defenders:
[2013-09-21 16:20:46] [AppID 65800] HTTP download for file 'dundefheroes.dun' from host 'steamclouduseast.blob.core.windows.net' beginning. . .
[2013-09-21 16:20:47] [AppID 65800] HTTP download for file 'dundefheroes.dun' from host 'steamclouduseast.blob.core.windows.net' - Returned error 'Not Found' (404).
[2013-09-21 16:20:47] [AppID 65800] Download Failure for file dundefheroes.dun
[2013-09-21 16:20:47] [AppID 65800] Download complete, result Failure

[Kiya]

Have any of you tried going to the Steam->Settings->Download tab and switching your Download Region to see if that fixes the issue.

[Corsario]

Originally posted by Kiya:

Have any of you tried going to the Steam->Settings->Download tab and switching your Download Region to see if that fixes the issue.

Yes I have, and it won't solve anything. Besides, my two computers had different download regions to begin with, since one of them had a fresh Steam install (it was set to the default server).

[xʎʞsoɹəz | zeroskyx]

Yap, even changed it to another continent; it's still connecting to the same server and receives a 404 :(

[Corsario]

New Steam Beta update (September 21st) supposedly adresses this issue, but I still cannot download from the Cloud.

This time, amazonaws is giving me a Timeout error instead of a 403.

[2013-09-21 17:31:15] [AppID 95500] Need to download file doodlestate-15.sav
[2013-09-21 17:31:15] Connecting to UFS at 208.64.200.35:27016 . . .
[2013-09-21 17:31:16] Connected to UFS at 208.64.200.35:27016.
[2013-09-21 17:31:17] [AppID 95500] HTTP download for file 'doodlestate-15.sav' from host 'steamcloud-us-east.s3.amazonaws.com' beginning. . .
[2013-09-21 17:31:17] [AppID 95500] HTTP download for file 'doodlestate-15.sav' from host 'steamcloud-us-east.s3.amazonaws.com' - Timed out.
[2013-09-21 17:31:17] [AppID 95500] Download Timeout for file doodlestate-15.sav
[2013-09-21 17:31:17] [AppID 95500] Download complete, result Timeout
[2013-09-21 17:31:17] Closing connection to UFS.

[michyprima]

same here, time out error

[nimblebanana]

Oh, nice! I thought it was a Windows 8 problem. It looks like the Cloud just sucks. "Timeout" errors here too!

Example for Dust:


[2013-09-22 07:55:38] Starting sync job
[2013-09-22 07:55:38] [AppID 236090] Starting sync (eval)
[2013-09-22 07:55:38] [AppID 236090] Eval complete
[2013-09-22 07:55:46] Starting sync job
[2013-09-22 07:55:46] [AppID 236090] Starting sync (download)
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 0.sav from state 4, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 1.sav from state 4, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/settings.sav from state 4, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 3.sav from state 2, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 4.sav from state 2, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 2.sav from state 2, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 5.sav from state 2, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Resolving file savedgames/dustaet/save files/player1/game save 6.sav from state 2, bUseLocal = false
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 0.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 1.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/settings.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 3.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 4.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 2.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 5.sav
[2013-09-22 07:55:47] [AppID 236090] Need to download file savedgames/dustaet/save files/player1/game save 6.sav
[2013-09-22 07:55:47] Connecting to UFS at 208.64.200.35:27014 . . .
[2013-09-22 07:55:47] Connected to UFS at 208.64.200.35:27014.
[2013-09-22 07:55:47] [AppID 236090] HTTP download for file 'savedgames/dustaet/save files/player1/game save 0.sav' from host 'hcs.hwcdn.net' beginning. . .
[2013-09-22 07:55:47] [AppID 236090] HTTP download for file 'savedgames/dustaet/save files/player1/game save 0.sav' from host 'hcs.hwcdn.net' - Timed out.
[2013-09-22 07:55:47] [AppID 236090] Download Timeout for file savedgames/dustaet/save files/player1/game save 0.sav
[2013-09-22 07:55:47] [AppID 236090] Download complete, result Timeout
[2013-09-22 07:55:47] Closing connection to UFS.

[michyprima]

they should just get their sh*t together, as we didn't steal the games, we paid for them. too often they make us think it's our fault while it really isn't...

[Милипиздрический]

alalalla

[shinraqqe]

lol

[Lauron]

Same for me. No response to my ticket yet.

[2013-09-22 20:49:34] Starting sync job
[2013-09-22 20:49:34] [AppID 205100] Starting sync (download)
[2013-09-22 20:49:34] [AppID 205100] File is in sync options.sav
[2013-09-22 20:49:34] [AppID 205100] Need to download file disautosave0.sav
[2013-09-22 20:49:34] [AppID 205100] Need to download file disautosave1.sav
[2013-09-22 20:49:34] [AppID 205100] Need to download file dismission0.sav
[2013-09-22 20:49:34] [AppID 205100] Need to download file dismission1.sav
[2013-09-22 20:49:34] [AppID 205100] Need to download file dismission2.sav
[2013-09-22 20:49:34] [AppID 205100] Need to download file disquicksave.sav
[2013-09-22 20:49:34] Connecting to UFS at 208.64.200.68:27015 . . .
[2013-09-22 20:49:35] Connected to UFS at 208.64.200.68:27015.
[2013-09-22 20:49:36] [AppID 205100] HTTP download for file 'disautosave0.sav' from host 'steamclouddub.blob.core.windows.net' beginning. . .
[2013-09-22 20:49:36] [AppID 205100] HTTP download for file 'disautosave0.sav' from host 'steamclouddub.blob.core.windows.net' - Timed out.
[2013-09-22 20:49:36] [AppID 205100] Download Timeout for file disautosave0.sav
[2013-09-22 20:49:36] [AppID 205100] Download complete, result Timeout
[2013-09-22 20:49:36] Closing connection to UFS.