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That should be the second choice here. I'd avoid using a middleman whenever possible. Not that Paypal is evil (depends on who you ask) but Paypal is one more place where a transaction can get bungled.
There was a user today who talked about purchasing three copies of a game through Paypal. He got two refunds from Paypal but now his Steam account is suspended for several weeks.
PayPal is evil. :p Or perhaps, I should say incompetent and arbitrary in applying many of their policies, especially in random situations that don't warrant it. ;)
So, in other words, the guy clicked the place order button 3 times, then filed a dispute through Paypal without contacting Valve first?
You realize that this would have happened with a regular debit or credit card too, right? You're still using a middleman with a debit or credit card. Whoever your payment processor is (Visa, Mastercard, Discover) is the middleman. Additionally, if you're using a debit card, you're actually using two middlemen: the processor and the bank.
No. Fom what I remeber him saying, he made a purchase that didn't go through. He then used his debit card to buy the game. When he checked his paypal account, there were two charges for the game. Paypal then did a charge back with out him asking them to under the reason of "Posssible fraudulent activity.
Paypal does a lot of things automaticaly due to "Posssible fraudulent activity".
Paypal doesn't automatically force a chargeback if they suspect fraud. I've gotten these emails before when ordering from GOG. They send you an email alerting you to a potential fraudulent transaction, but it specifically states that they won't do anything unless you act on the link in the email.
When ordering online, you never just go and reorder if something "doesn't go through". You contact the company first to make sure. This goes for all forms of payment, not just PayPal.
Look, I'm still trying to figure out how he managed to click the purchase button three times. I click it once and my order goes through before I can blink.
As for the credit card / debit card middleman, yes, they are one more step between my money and Valve. However, adding Paypal adds another step. I'm suggesting that the less people involved in a transaction the better. That's all. Not an attack on Paypal or other vendors.
Paypal has been known do to a lot of things without asking the account holder.
If someone gets the message "We were unable to compleat the transaction. Please contact support." why would they not try again?
Here's severl links talking about the problems.
http://money.howstuffworks.com/paypal7.htm
https://www.paypal-community.com/t5/My-Feedback-for-PayPal-Archive/Withdrawal-massive-issues-WITH-PAYPAL-SYSTEM/td-p/552356
http://www.pcworld.com/article/118785/article.html
And they try to act like a bank, but they aren't a bank or subject to the same regulations as one.
Oh, I don't know, maybe because the message explicitly says to contact support?
That's not a message you just flat out ignore when it comes to payment. Those types of messages don't mean the order didn't go through, that's the type of message you get when there's a hold issue or something else where additional confirmation is needed.
I'm also well aware of how paypal works, thanks.
I've gotten that message when many people were ordering the same game as me at the same time. It is a generic message. My account never got charged but the one time.
That message is seen as the order not going through.
No, you don't understand how Paypal works or the problems associated with an un-regulated wanabe "bank".
I hope you never find out either.
No, the generic message is completely different from that one. The generic message is just "An unexpected error has occured.". That's it. If you get anything different than that, you either need to contact support or wait until you can confirm for yourself that no order was actually placed.
Also, what is up with you and this whole anti-paypal stuff? Where did I ever imply they were a regulated bank or anything otherwise? This is totally irrelevant. If you have an agenda to push, do it somewhere else.
It then also says "Please contact Steam Support or try again later." At least, whenever I've received the unexpected error message.
That's a whole separate thing from what this guy is talking about. There is a specific message (the one that shows up in the orange/black box at the top of the screen) that states that they were unable to complete your order and to contact support.
This is distinctly different from the server overload "An unexpected error has occured." error with the bit about contacting support/trying again later displayed after.