My Steam account has been flagged by Steam Support.

[Remove]

Hi all! I have a problem:

my Steam account is flagged by Steam Support since 26/07/2013. I know it by a "red" message-box at the main Steam window. Here's the message I received:


'Steam Support Alert for el_cs_mocoloni - 26 July 2013


This account has violated the Steam Terms of Service Agreement.

This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.


Account functionality has been restricted.

If you believe you have received this message in error, please contact Steam Support so that we can assist you.

More info on this topic is available here: Steam Terms of Service Agreement.'


I don't know why I have this message/"ban" on Steam, I don't have violated any Term of Service, recently I've got a ban on Steam Forums - Webpage by sending a program that can fix the issue of his Graphic Card driver, so I got a ban. After that, I think almost 1 month later, I got a "ban" on my Steam account. I can't buy/gift games, sell/buy items on the Steam Market, activate games by CD-Key or trade with friends. I've reported all this to Steam Support, asking him any reply of the reason, but I still don't see the reason of my "ban". Please, any of Steam Moderators, can you tell me the reason? I need to know it, because I don't want a "ban" with no-reason, please, I beg it you, I never was a bad Steam user/player, I never did a scam to someone (on trade or contacting with me on Steam), I never disrespect someone, & I won't do it on the future, NEVER. Please, I need to know my ban-reason. Thanks.

[sfnhltb]

i doubt the moderators can tell you anything, the message suggests you contact steam support if you think it is in error, so I would suggest contacting steam support,

[Remove]

Originally posted by sfnhltb:

i doubt the moderators can tell you anything, the message suggests you contact steam support if you think it is in error, so I would suggest contacting steam support,

I already have done this, but they said me that I can submit the issue on 'Support Knowledgebase' & on 'Steam Discussions'.

[Lostedge]

Originally posted by M .DeSign.:

Originally posted by sfnhltb:

i doubt the moderators can tell you anything, the message suggests you contact steam support if you think it is in error, so I would suggest contacting steam support,

I already have done this, but they said me that I can submit the issue on 'Support Knowledgebase' & on 'Steam Discussions'.

Then they have told you wrong. If your account has been restricted somehow you need to create a support ticket.

If it has not been restricted and you have virus or some other malicious software giving that message, then the steam discussion could maybe help ...

Upload the picture of the message you get to imageshack or someother site.

[Remove]

Originally posted by Hyperion:

Originally posted by M .DeSign.:

I already have done this, but they said me that I can submit the issue on 'Support Knowledgebase' & on 'Steam Discussions'.

Then they have told you wrong. If your account has been restricted somehow you need to create a support ticket.

If it has not been restricted and you have virus or some other malicious software giving that message, then the steam discussion could maybe help ...

Upload the picture of the message you get to imageshack or someother site.

I've submitted the issue & uploaded the image (attach), without any links, just to the reply.

[m0v1c]

Don't give up. I know how you must feel but things will work out soon i'm sure.

[Remove]

Originally posted by m0v1c:

Don't give up. I know how you must feel but things will work out soon i'm sure.

Me too.. thx dude.

[Lone Wolfe (Hoover1979)]

i was cut of completely for 1 week could only play singleplayer games, NOTHING else.

[m0v1c]

any luck with your account?

[Remove]

Originally posted by m0v1c:

any luck with your account?

Not for me.

[Felix]

Originally posted by M .DeSign.:

Not for me.

They'll get to your ticket soon enough.

Steam Support respond to tickets in the order they are received. The average wait time is between 2-5 working days.

[Remove]

Originally posted by FrazerJC:

Originally posted by M .DeSign.:

Not for me.

They'll get to your ticket soon enough.

Steam Support respond to tickets in the order they are received. The average wait time is between 2-5 working days.

They have already answered to my question, my account won't be unlocked.

[Felix]

Originally posted by M .DeSign.:

They have already answered to my question, my account won't be unlocked.

Ever, or just for a period of time?

[Remove]

Originally posted by FrazerJC:

Originally posted by M .DeSign.:

They have already answered to my question, my account won't be unlocked.

Ever, or just for a period of time?

They said:

' Unfortunately, we will be unable to assist you further with this issue - this account will not be enabled now or in the future. '.

[Felix]

Originally posted by M .DeSign.:

They said:
' Unfortunately, we will be unable to assist you further with this issue - this account will not be enabled now or in the future. '.

Hot damn. You must have broke some rules pretty badly for that.

[Mobi]

)