How to contact STEAM re: need to delete/replace default email address & game complaint

[SRoller22]

1. I purchased the TR series (huge mistake) on the basis of the super ad Steam ran a while back. I finally managed to lodge a complaint with STEAM, and someone probably replied, but no one will ever see this response, since the default email address for my STEAM account was removed from use then deleted over a year ago.
2. In an attempt to contact STEAM Support, I discovered that if your problem doesn't fall into one of the pre-ordained categories, you're out of luck! Wonderful...
3. It turns out that you cannot delete your default email address! Wonderful #3 Perhaps a body can add a new email address (Yes!) and then replace the defualt email adress with the new one. Not so fast, partner! (Wonderful #4) It seems STEAM wants to to a verification thing, but since no person, live or dead, can open or respond to this verification email (it having been sent to an email address which was deleted over a year ago.)(I even called my internet provider to see if they could acress the old email account, but sadly, even they could find no trace of it.) Mesasge: the default email adress for my STEAM account went *poof* ages ago, doesn''t exist, is DEAD, and no amount of buerocratic mindlessness on the part of STEAM can change this.
4. When I realized that the only way for me to get help with this would be to post a message on the forum, I couldn't simply do this. STEAM said I first had to update my profile! So I took 20 minutes or so to update my profile, but when I pressed "SAVE" I was told there was an error! I never was able to update my profile! (Wonderful #5 or 6) I can't help but wonder what will happen when I press the "Post Discussion" button. But what the heck, what's time (wasted) when your my age, right?


Note: I'm a 64-year old retired teacher & all I wanted to do was lodge a complaint (without it turning into an ordeal.)

[Spawn of Totoro]

If you are haveing issues changing your e-mail through Steam, the contact support.

"Steam Support requires an account that is DIFFERENT to your Steam Account, so if you don't have a Steam Support account you'll need to create one. https://support.steampowered.com/register

Once you have your Steam Support account, you'll need to create a new ticket: https://support.steampowered.com/newticket.php " -FrazerJC

You can also file a complaint the same way.

[SRoller22]

"If you are haveing issues changing your e-mail through Steam, the contact support."

HOW, exactly, does one do that??? Contact them, that is? That is the point of this- the nightmare of trying to/ not being able to contact STEAM support!

[Spawn of Totoro]

Originally posted by SRoller22:

"If you are haveing issues changing your e-mail through Steam, the contact support."

HOW, exactly, does one do that??? Contact them, that is? That is the point of this- the nightmare of trying to/ not being able to contact STEAM support!

I told you how to do that in the same post you got that quote from.

[SRoller22]

I already have a STEAM Support account!, Yes, and I already used it/or tried to use it!!!
Yes... I am aware of the format for submitting question / issue in writing to STEAM Support via their very special interface which forces you to choose the type of problem from the choices listed on the right. And if your problem / issue is on their list on the right, fine.
Trouble is, there is no option such as "other" to use if your specific problem is not listed on the right. In other words, you're f*cked if your problem isn't on the approved list )on the right.

So my question was, So, given this obstacle (these obstacles), HOW DOES ONE CONTACT STEAM SUPPORT?

If I could contact support, I'd ask them (sweetly, of course) if they could please send their response to my TR complaint to my new support email address, in as much as the original was lost in the damn ozone because the default email address listed 2 days ago did not exist - even the tech support people at Comcast could not find it. So the email they sent was lost in the ozone, see, and I'd like to please ask them to send another.

So my question was, , HOW DOES ONE CONTACT STEAM SUPPORT?

WHY is this so seriously beginning to remind me of the bureaucratic mindlessness/madness that prompted Joseph Heller to write "Catch 22" and Arlo Guthrie to write "Alice's Restaurant? Does no one else get the same feeling? Is it possible that the way STEAM is run bears striking (uncannily creepy) similarity to the way the Selective Service & U.S. military operated in the 50's and 60's? The distance that "must be" maintained between the keepers of the bureaucracy and the "peons" at the bottom... bureaucratic mindlessness run amok (again)?

Hmmm..

[Τhe Rolling Cheese Wheel]

Originally posted by SRoller22:

1. I purchased the TR series (huge mistake) on the basis of the super ad Steam ran a while back. I finally managed to lodge a complaint with STEAM, and someone probably replied, but no one will ever see this response, since the default email address for my STEAM account was removed from use then deleted over a year ago.
2. In an attempt to contact STEAM Support, I discovered that if your problem doesn't fall into one of the pre-ordained categories, you're out of luck! Wonderful...
3. It turns out that you cannot delete your default email address! Wonderful #3 Perhaps a body can add a new email address (Yes!) and then replace the defualt email adress with the new one. Not so fast, partner! (Wonderful #4) It seems STEAM wants to to a verification thing, but since no person, live or dead, can open or respond to this verification email (it having been sent to an email address which was deleted over a year ago.)(I even called my internet provider to see if they could acress the old email account, but sadly, even they could find no trace of it.) Mesasge: the default email adress for my STEAM account went *poof* ages ago, doesn''t exist, is DEAD, and no amount of buerocratic mindlessness on the part of STEAM can change this.
4. When I realized that the only way for me to get help with this would be to post a message on the forum, I couldn't simply do this. STEAM said I first had to update my profile! So I took 20 minutes or so to update my profile, but when I pressed "SAVE" I was told there was an error! I never was able to update my profile! (Wonderful #5 or 6) I can't help but wonder what will happen when I press the "Post Discussion" button. But what the heck, what's time (wasted) when your my age, right?


Note: I'm a 64-year old retired teacher & all I wanted to do was lodge a complaint (without it turning into an ordeal.)

1. Losing access to the default email account doesn't remove your access to the steam support, you can still contact steam support and thus view any ticket you have submitted.

2. Wrong, you can actually peg your problem in to any section and steam support will solve themselves out. Yes this is bad mannered maneuver. However, based on just a quick glance over the categories, I can see that many of them will apply "close enough" to your problem.

3 and 4. Next time use an email that doesn't go poof, perhaps something more permanent like a gmail or gmx.

4 again?? It took you 20 minutes to make a custom url and hit save? Wow..

[SRoller22]

Clearly I do not fit it here. No one is actually reading before responding. Ah, I see the words "contact support" so I reply with my pat, "How to contact STEAM support" answer and then feel smug about having done so.

For the last time, the pat STEAM support categories aren't always appropriate, but this is precisely how I was able to contact STEAM support in the first place. (whew!) And yes, sometimes that does indeed work.
However, the next two times I tried to contact them the pre-packaged response categories were not close and no matter which ones I tried under the primary heading of _______?) (darn if I can remember after all the excitement) wouldn't work.I'd press "Send" only to be told I hadn't provided all the required information - and lo and behold, And I rather than making up bogus stuff about something being stolen, when it hadn't, or something not working when that wasn't the case, might make matters worse, so to speak.

So yes, I was not only aware of this approach of using one of Steam's categories as a vehicle in which to ask the actual question.

BUT THIS DOESN'T ALWAYS WORK!!!!!

Not unless you want people to fill in new drop-down blanks with bogus information!!!!
--------------------------------------------------------------------------------------------------------------------------

Ya, know... not all of us low-life users out here (in low-life user land ) are as dumb and blockheaded as you seem think we are.

If we had the opportunity to vote.. STEAM or no STEAM, guess how I'd vote about now?

Thanks so much for all the rather besides the point responses.
Adios

[SRoller22]

"Just choose any category"

Gee-wiz
... if only was smart enough to have thought of that!!!