Please delete a game from my account, UPlay problem

[viewport123]

Help! I need the game in the next 4 hours. Ghost Recon Future Soldier.

I've heard that Steam is quick to respond especially on payment and billing issues, same day.

I am hoping that someone will see this and have access to ring Steam's bell for immediate resolution.

Details as follows.

I bought the game for my wife's Steam account. When I clicked Play, Steam launched my UPlay account, which I thought was my wife's. I entered the CD key and inadvertently tied the CD key to my own account.

And here's the catch. My UPlay account ALREADY HAS the game. Why UPlay allows me to buy 2 copies of the game and tie it to 1 UPlay account is not just beyond me, it's killing my innate sense of logic (what's left of it after dealing with UPlay).

Now, I implore Steam to delete the game from my wife's Steam account, so that I can buy the game again. Yes, I am willing to throw away the US$30 I spent on the game, and let Ubisoft earn that for nothing. Why? My time is too precious to waste on Ubisoft's lackluster support (love Blizzard's and Steam's).

So, somebody, anybody, please get Steam to delete the game from my wife's account asap within the next 1 hour!

Her Steam ID is nicole_barbie. My Steam ID is viewport123.

Thank you, everyone at Steam and with Steam!

PS: I already created a support ticket for this issue prior to posting here.

[viewport123]

Alright, I don't have time to wait for either Ubisoft or Steam. And since I'm not getting a response here, I'll have to set up a 3rd temporary Steam account.

For any tech support off-hours and happen to be glancing through these forums... here are the details from my ticket:

My wife's account is nicole_barbie.

Recently, I bought Ghost Recon Future Soldier for my wife. When I clicked Play in Steam, it launched my UPlay account (jonwong). I entered the new CD key to my UPlay account, but I had meant to tie the CD key to my wife's UPlay account (also nicole_barbie).

As I am not getting a response from Ubisoft, I need to purchase the game AGAIN. Please delete the game asap, so I can but it again.

Thank you!

Just FYI, my own Steam account is viewport123.
2 Message by you on Mon, 25th Feb 2013 1:04 am
Please fix the above problem for me within the next hour! Ok, I need the game within 4 hours from now (25 Feb 2013 1100hrs GMT).

Call me if you need to:
3 Message by you on Mon, 25th Feb 2013 1:47 am
Ok, I don't have time to wait. I still need 4-5 hours to re-download the game, and I need 2 copies of this game in 4 hours!

I'm gonna create a new Steam account and purchase a 2nd copy of the game on that account (I'm thinking username of nicole_barbie_temp).

And here's what I need from you (to be done at a more leisurely pace, say over a couple of weeks).

I need you to transfer that 2nd copy of the game from nicole_barbie_temp to nicole_barbie after you have deleted the previous (1st) copy of the game from nicole_barbie. Can you please do that? I'm sure you can. Thank you!

[Tito Shivan]

This is a users forum. If you need Suppport help you need to open a support ticket, not a thread here.
-Go to https://support.steampowered.com/
-Create a support account (They are different from your Steam one)
-Create a support ticket and state your problem

Support will get back at you.

[viewport123]

I did that! Still no reply after 3 hours. I've since given up on the first US$30 copy I bought, created a temporary Steam account to re-buy the game. It's UPlay's fault. I love Steam.

[Caleb]

Originally posted by viewport123:

Still no reply after 3 hours.

Erm, you DO realize that steam support does get immense numbers of support tickets? You can be happy if they answer within 2 or 3 days. Some people wait even longer.

[Tito Shivan]

You may also try to contact Uplay, they may do the serial unlink on their side.

[Satoru]

The thing is when you remove the game it doesn't generate a new cd-key. So even if you re-buy it I don't think that would really solve your issue.

You should really talk with uPlay concerning your problem as it's an issue on their end.

Also note that Steam support is notoriously slow so you're much better off goign to uPlay to clear up that mixup, rather than waiting for Steam Support to remove the game

[viewport123]

Originally posted by Satoru:

The thing is when you remove the game it doesn't generate a new cd-key. So even if you re-buy it I don't think that would really solve your issue.

You should really talk with uPlay concerning your problem as it's an issue on their end.

Also note that Steam support is notoriously slow so you're much better off goign to uPlay to clear up that mixup, rather than waiting for Steam Support to remove the game

Notoriously slow? Oh dear.

UPlay isn't just slow. They actually don't answer questions. They send out auto-responses that show they don't read your questions at all. Oh well, it's a US$30 game. Best I just leave it.

I've since moved on to Diablo 3.

I don't feel comfortable getting a 3rd Steam account between me and my wife. In fact, I don't feel comfortable with Steam at all after this. Steam plus UPlay is a disaster!

[Spawn of Totoro]

Originally posted by viewport123:

Notoriously slow? Oh dear.

UPlay isn't just slow. They actually don't answer questions. They send out auto-responses that show they don't read your questions at all. Oh well, it's a US$30 game. Best I just leave it.

I've since moved on to Diablo 3.

I don't feel comfortable getting a 3rd Steam account between me and my wife. In fact, I don't feel comfortable with Steam at all after this. Steam plus UPlay is a disaster!

(sigh)
Blaming others for your own mistakes.
-----
Good luck with D3. Lasted my wife and I 10 hours of co-op play and have not touched it since.
D3 was a huge disapointment.

[viewport123]

Originally posted by Spawn of Totoro:

Originally posted by viewport123:

Notoriously slow? Oh dear.

UPlay isn't just slow. They actually don't answer questions. They send out auto-responses that show they don't read your questions at all. Oh well, it's a US$30 game. Best I just leave it.

I've since moved on to Diablo 3.

I don't feel comfortable getting a 3rd Steam account between me and my wife. In fact, I don't feel comfortable with Steam at all after this. Steam plus UPlay is a disaster!

(sigh)
Blaming others for your own mistakes.
-----
Good luck with D3. Lasted my wife and I 10 hours of co-op play and have not touched it since.
D3 was a huge disapointment.

Now, I'm usually very low key. So believe me when I say I have full cause to set aside US$50K to publicize this particular incident if I don't get a response from Steam support or UPlay support the next 6 hours. (Lawyers inform that I am somewhat protected by INDIVIDUAL BINDING ARBITRATION clause in Steam's SLA). RE-READ the original message at the top. Yeah, I duly informed Steam Support in the ticket about my lawyers' advised course of action. "Don't sue anybody, just have fun with UPlay", they said. So wife and me will have a new "co-op game" to see to 6 hours later. :-)

(I didn't even bother to give that warning to UPlay. I trust Steam's ability to act more than Ubisoft's ability to read English.)

Steam launches UPlay automatically when we clicked Play on my wife's Steam account. UPlay automatically logs in to my UPlay account. However, we were not able to CLOSE THE WINDOW ASKING FOR CD KEY in order to navigate around and possibly see if we can log out of my UPlay account.

But thanks a million for the warning about D3! I do believe it's not quite as good as Torchlight 2 or Borderlands 2. Wife is enjoying it simply because it is the only decent game with Chinese language (and the localization is so complete, UI and all!). We'll get to Portal 2 (also with Chinese) after we're done with D3.

Now, if only any game developers at all will allow us to submit free localization efforts. Mass Effect, FTL, Sleeping Dogs, and many other games simply ignored our pleas to let us help. Maybe we should start throwing in monetary rewards for ACCEPTING our help? Heh. Ok, here's the first of it.

Anybody who gets us in direct email plus phone contact (we'll give phone number once email-connected) with the controlling members for those games will get US$5K from us. Just for the heck of it. Contact has to be able to green-light the publication of Chinese localization; translation costs borne by myself.

You all know my Steam account ID.

[Spawn of Totoro]

So you want to throw a $50k fit over a $30 game. Good luck with that.

Any judge and/or arbitrator will rule in Steam and U'play's favor since it was your fault not theirs. You could have foarced U'play to close, afterall. Instead you put in yor key. You also are not fallowing proper procedure to fix the issue and trying to jump ahead in the que. That would count against you as well.

Again, good luck. You'll need it.

O'h, and binding arbitration jsut means a single person will hear both sides and make a judgement. It has nothing to do with protection. I suggest you fire that lawyer.

[viewport123]

Originally posted by Spawn of Totoro:

So you want to throw a $50k fit over a $30 game. Good luck with that.

Any judge and/or arbitrator will rule in Steam and U'play's favor since it was your fault not theirs. You could have foarced U'play to close, afterall. Instead you put in yor key. You also are not fallowing proper procedure to fix the issue and trying to jump ahead in the que. That would count against you as well.

Again, good luck. You'll need it.

Hmm. Someone who doesn't read. Well, ok, just 1 kindly message to stop this from further derailing.

The US$50K is for wife and me to have fun publicizing this incident. The INDIVIDUAL BINDING ARBITRATION clause in Steam's SLA protects us from Steam suing us (not us suing them). UPlay put up a "Enter CD Key" window that cannot be closed; no court will expect users to work with a product behind the provided USER-INTERFACE (not that we're gonna go to court for this).

You should try it sometime. US$50K isn't a throw away. You get good practice dealing with PRs, publications, and you get to meet a lot of new (and quite often capable) people you can work with in your businesses. You could spend 10 times that and not find 10 capable employees you sorely need. You know how profitable the news industry is, by the way?

Moreover, it's great having major publications help us keep track of our "lessons learned". More convenient to search on Google for "avoid UPlay plus Steam games" than to hunt through our own private databases.

[viewport123]

Originally posted by Spawn of Totoro:

O'h, and binding arbitration jsut means a single person will hear both sides and make a judgement. It has nothing to do with protection. I suggest you fire that lawyer.

Wow. You know my Steam ID. Get in touch with me. I'm gonna fire my lawyers in your presence. I'm serious. Message me.

[Tito Shivan]

Going the way of the lawyer seems like a void threat.

Nowhere is stated you should be given support within a time frame.

I've personally dealt with enough people with that behaviour in my years working at support as to know that threat goes nowhere.

Bear a little patience and wait for support response. You are not the only one having issues.

[Dark Lord Satan Visit Your Bum]

OP, you're probably going to waste a lot of money if you attempt to engage in a lawsuit. You need to go through the nornal channels and let them run the course before you even consider a court case. I won't speculate on what your chances would be of winning, but the fact that you're so willing to "lawyer up" before you've talked to all parties involved speaks volumes about your patience level.

Be persistent and you'll get a satisfactory conclusion eventually.

[Spawn of Totoro]

Public Arbitration won't protect yor from a deffimation of character suit. When the $50k (a useless threat, btw) is being used to financially harm a person or company, you fall out side of the SSA and open your selves up to a real lawsuit. You are using a false statement and misrepresentation to harm Steam and U'Play over your mistake and lack of patience. The only way to avoid being sued it to admit to it being your mistake and that would make the effor pointless.

Again, what ever lawyer you have, fire him. He needs the time to go back and get his real degree.