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Relatar um problema com a tradução
I had this problem but i fixed it by doing the following:
- Access Control Panel --> Network and Internet --> Network and Sharing Center --> Click on your "wifi name" at Connections: (your wifi name) --> Click "properties" --> Under the "Networking" tab click "Configure..." --> Click the "Power Managment" tab --> unhook the "Allow the computer to turn off this device to save power" --> Click "Ok" --> Done.
1.Disabling router firewall, Windows Firewall through Avast, Microsoft Defender firewall.
2.Resetting router to factory settings through settings page.
3.Using mobile hotspot as an connection.
What I can not afford and/or do not want to try:
1.Changing ISP.
2.Getting cable ethernet connection.
3.Reinstalling Windows 10.
I did not see where you said you had tried completely bypassing the router (no wireless connection).
EDIT......Yes I see you said no to that.
It does not matter if the internet works fine but you just cannot connect to game servers. Until the router (wireless connection) in general is bypassed and the issue tested with ethernet directly to the source unit, then it must remain a question mark in the troubleshooting process.
Process of elimination is the idea.
https://help.steampowered.com/en/faqs/view/669A-2F68-D1D1-A5EC
Remember, you are not troubleshooting network connectivity........you are troubleshooting STEAM network connectivity.
we will be wanting to get broadband internet through cable to my computer with WiFi shared to rest of the devices. at least that's what they were saying at the point we were in that that's how it would work and is described online. is it the same as ethernet cable? we do not sadly have one of those if it is not. we can not afford to spend much, therefore I am stuck in hard situation.
Do you have a friend or relative that has a trusted network you could test this issue on, just to eliminate your connection or hardware ? When issues like this come up, and you are not sure where the problem is, change the variables of the equation, and that might help you solve the problem.
The variables being, what you can eliminate or change in the current situation. Different PC, different network (trusted of course), etc. If possible, make one change at a time and then see if the issue is still there. Once you have eliminated all the easy steps, then you can move on to more involved steps, and maybe we can help. It's best to do the easier ones first.
I see you said this previously :
Try this just as a test :
Boot your PC into safe mode with networking. Make sure you have "with networking" enabled in the boot options menu. Then when in that boot, run Steam and only run Steam and see if you can connect to game servers.
Don't try to actually play a game, as your (primary) video drivers are not loaded in this boot. Just see if you can connect and see if this gets by your problem.
If it does, then Avast might be the cause (a recent update to the antivirus, maybe ?)
If that still does not work :
Do you have any ethernet port on the back of that router ? I am guessing you said "no" to the bypass possibility because you don't, but maybe you do and have not considered that.
If you can, bring the PC to the router and plug it in using ethernet. Keep troubleshooting the problem while still booted into safe mode WITH networking enabled.
In this boot, any software that might run automatically on boot that you maybe are not aware does, will not get in the way of connecting to game servers, if that is the cause. That's one reason why it is a good means to troubleshoot issues like this.
Process of elimination.
EDIT...
Also, make sure your wireless drivers are up to date. Go the manufacturer's website for your computer or hardware and make sure the wi fi drivers are updated. Don't let Windows Update do it for you. Do this step yourself, manually.
There is also the possibility that over time, the wireless signal can become interfered with, by walls, doors, furniture, location change from where the PC is to the router, etc.
Sometimes, simply moving closer or removing any obstacles can fix issues like this, if that applies. For example, if you are on the third floor and the router is on the first.
Edit: So the new WiFi connection fixed everything. I don't know why it did, but it did. Once I got connected to new WiFi, games started working again. I am so sorry for the issue. And now that we also have Ethernet cable at hand and it's easy to manage it's finally something good.
So well done, and hopefully it stays corrected. Feel free come back if you need further help on this topic. Good luck to you always, and don't be sorry about anything. That's what these forums are here for, to get help with issues like this.