Ubisoft account hacked, linked to Steam

[BMW-POWER]

My Ubisoft account is hacked.
I get different emails that my account password and/or email is changed.
Now I can not login on my Ubisoft email account.
I know that Anno 1800 has a Ubisoft connect.

I started the game and see that my email adress is changed.
After the @ from the email adres is now: otsuferlonmail.com
That is not my email adres ofcourse.

The login history is in Armania.

I contacted the Ubisoft support, but I read that the support is not so good.
Can someone help me?
My games are linked to Steam, like Anno 1800.

What can they do with my account? I don't want a empty bank account ofcourse!

[Cherry]

Diposting pertama kali oleh ShroudZK:

So in other words we are ♥♥♥♥♥♥

We just have to wait, the only way you should be worried it's if you don't have the necessary proff to recover your acc

[WatcheR]

My account had hacked too. Even I checked untill 18, It hacked 19.
I tried to check my accout to r6s stats, It can't find now.
I contacted ubi... but they said they can't find my account...
So I try to contact to ubi... but I don't know It can find...

[Satoru]

https://www.ubisoft.com/en-us/help/account/article/recovering-access-to-your-ubisoft-account/000063351

Again CONTACT UBISOFT

[Cherry]

Diposting pertama kali oleh BMW-POWER:

My Ubisoft account is hacked.
I get different emails that my account password and/or email is changed.
Now I can not login on my Ubisoft email account.
I know that Anno 1800 has a Ubisoft connect.

I started the game and see that my email adress is changed.
After the @ from the email adres is now: otsuferlonmail.com
That is not my email adres ofcourse.

The login history is in Armania.

I contacted the Ubisoft support, but I read that the support is not so good.
Can someone help me?
My games are linked to Steam, like Anno 1800.

What can they do with my account? I don't want a empty bank account ofcourse!

My account got hacked this 14, 11 days passed and today I recover it

[ShroudZK]

Diposting pertama kali oleh Powder:

Diposting pertama kali oleh BMW-POWER:

My Ubisoft account is hacked.
I get different emails that my account password and/or email is changed.
Now I can not login on my Ubisoft email account.
I know that Anno 1800 has a Ubisoft connect.

I started the game and see that my email adress is changed.
After the @ from the email adres is now: otsuferlonmail.com
That is not my email adres ofcourse.

The login history is in Armania.

I contacted the Ubisoft support, but I read that the support is not so good.
Can someone help me?
My games are linked to Steam, like Anno 1800.

What can they do with my account? I don't want a empty bank account ofcourse!

My account got hacked this 14, 11 days passed and today I recover it

Im glad !! for me still nothing, I think I just gonna resign from ubisoft game in my steam account

[MoodGod]

My account was hacked, it went as far as my EA account too. EA was amazing and I got my account back within minutes because they have live support. Ubisoft is another story. No live support so just a waiting game with them to be honest.

These little b!tc0!n faqq0ts are the ones doing it.

[SitOnMe]

I like everyone here blaming the players and not Ubisoft's terrible ♥♥♥♥ security, their awful support, and the entire process being unnecessary and ♥♥♥♥♥♥♥♥ in the first place. Maybe if companies didn't demand 3rd party logins for no other reason than to be able to gather your information and sell it in the first place this ♥♥♥♥ wouldn't happen. Hopefully Ubisoft goes bankrupt soon and those French Canadian rapists kills themselves

[RPG Gamer Man]

Diposting pertama kali oleh SitOnMe:

I like everyone here blaming the players and not Ubisoft's terrible ♥♥♥♥ security, their awful support, and the entire process being unnecessary and ♥♥♥♥♥♥♥♥ in the first place. Maybe if companies didn't demand 3rd party logins for no other reason than to be able to gather your information and sell it in the first place this ♥♥♥♥ wouldn't happen. Hopefully Ubisoft goes bankrupt soon and those French Canadian rapists kills themselves

People are weak. They like to blame others for their own mistakes, or find a scapegoat to do it. it happens all the time with government officials. No one takes omission for their own faults and mistakes. It is a moral called humility that not many people have nowadays. One must be humble to understand the world, but many people lack this moral.

[plankton]

I have the same issue, they hacked my steam and Ubisoft account. Steam instantly got me my account back but I’ve sent multiple emails to Ubisoft and they are useless. I know the email they changed the account to but obviously I can’t get the password

[BMW-POWER]

I have my Ubisoft account back!
Ubisoft response after 4 a 5 weeks.
When they send you a message give much information and screenshots with proof as possible.
After that mail they response quickly in the same day.

I always keep my orders in my mails, so I found my recipe order from years ago and send that to them as proof that it is my account.
They send me a code and a reset password.

I must also use another email account, luckly I have 2 email accounts.

After that it is restored :)

[Duende Robacalcetines]

Diposting pertama kali oleh Satoru:

https://www.ubisoft.com/en-us/help/account/article/recovering-access-to-your-ubisoft-account/000063351

Again contact Ubisoft. No one here can assist with Ubisoft account issues

Don't listen to this guy. My account was hacked exactly like yours, I began the process of the "Recovering access" bla bla BS link this guy provided, but guess what? This will be my 4th attempt because those unprofessional morons are not willing to do anything about it! I gave them all the proof they might need, they only respond with copy paste emails, and at the end, they just close the ticket because "security concerns", but they never even talk to you or show any regard to the info we send as solid proof of account owner ship. Let me explain:

-I sent them screenshots
-I sent them even videos showing them I was the owner of the hacked account
-They can see the logs of the russian hacker IP and how he gained access

Even worst: I had 2FA active, the only way a hacker could gain access was with my 2FA which I have on my phone. The account has purchase history of my country, etc.

But there is no other support channel: no phone, no live chat, only their stupid form which leads to no where. This is the most unprofessional support I have even seen in my entire life.

[Duende Robacalcetines]

Diposting pertama kali oleh plankton:

I have the same issue, they hacked my steam and Ubisoft account. Steam instantly got me my account back but I’ve sent multiple emails to Ubisoft and they are useless. I know the email they changed the account to but obviously I can’t get the password

you won't get it back, I will keep trying but I totally doubt those MF even care...FYI: they only will tell you this copy paste response:

"I can see you were trying to recover access to the Ubisoft account. We checked your account information as well as the information provided on this case and we do not have enough information to verify you as the account owner, we know this is not the outcome you were expecting and we are sorry about that, thanks for understanding. Since we cannot verify you are the real owner of the account we won't be able to continue helping you on your request, therefore this case will be closed. Take into account you can reopen it anytime if needed. "

They have told me this 3 times, I have provided more than enough proof my account was hacked, dude! those MF should be the firsts to been alerted and put us on advice since we have 2FA active, my phone was active, my access codes were generated, we complied with all their security measures, the least you can expect if someone breaches those is some decent help. But no...we wont get any

[Duende Robacalcetines]

Diposting pertama kali oleh Cherry:

Diposting pertama kali oleh ShroudZK:

So in other words we are ♥♥♥♥♥♥

We just have to wait, the only way you should be worried it's if you don't have the necessary proff to recover your acc

we are totally screwed, I sent all the proof, I even showed them my ♥♥♥♥♥♥♥♥ ID with my full name and birth which are still linked to the ubisoft account and they have the nerve to claim "we can't determine you are the owner of the account", stop defending those MF unprofessional "support" guys

[RPG Gamer Man]

Diposting pertama kali oleh Duende Robacalcetines:

Diposting pertama kali oleh Cherry:

We just have to wait, the only way you should be worried it's if you don't have the necessary proff to recover your acc

we are totally screwed, I sent all the proof, I even showed them my ♥♥♥♥♥♥♥♥ ID with my full name and birth which are still linked to the ubisoft account and they have the nerve to claim "we can't determine you are the owner of the account", stop defending those MF unprofessional "support" guys

This is because people can lie about stealing other people's accounts. People do it all the time on steam, and other sites. So they do not know if your the actual owner of the account or someone pretending to be the owner. If anything, this is not ubisoft's fault, but the scammers who do this on every site that is causing this. This is why no one can have nice things. Scammers ruined it for everyone. Just look how many posts there are about people being phished or hacked as they call it.