Steam Support Ticket not showing up under "View my Steam Support Requests"

[MijiGamin1]

Hello! I recently got scammed and I am attempting to get the items back. I made a Steam Support ticket two days ago, and it still hasn't appeared under the "View my Steam Support Requests" tab. Can someone help? Is this normal?

[d3str0y3r]

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Support will not restore any items lost for any reason.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

[RPG Gamer Man]

No. It sounds like your system maybe still compromised. If your support tickets are closing unexpentantly, it means that your account is still compromised. Make sure to do ALL above steps that Destoryer posted.

[MijiGamin1]

Originally posted by RPG Gamer Man:

No. It sounds like your system maybe still compromised. If your support tickets are closing unexpentantly, it means that your account is still compromised. Make sure to do ALL above steps that Destoryer posted.

They're not closing, they just aren't showing up.

[MijiGamin1]

Originally posted by d3str0y3r:

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Support will not restore any items lost for any reason.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

I don't know which step did it, but the support requests now show up. Thanks!

[RPG Gamer Man]

Originally posted by Super Bowl LIX Halftime Show:

Originally posted by d3str0y3r:

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Support will not restore any items lost for any reason.
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24

I don't know which step did it, but the support requests now show up. Thanks!

Your still compromised if you did not follow EVERY STEP! the fact the tickets are now showing up maybe the scammers see your trying to open tickets, so there allowing you to now to have you put down your guard.

[MijiGamin1]

Originally posted by RPG Gamer Man:

Originally posted by Super Bowl LIX Halftime Show:

I don't know which step did it, but the support requests now show up. Thanks!

Your still compromised if you did not follow EVERY STEP! the fact the tickets are now showing up maybe the scammers see your trying to open tickets, so there allowing you to now to have you put down your guard.

No I did follow every step, we're fine.