New laptop gets freezes when playing multiplayer games on steam

[lanpoxx2]

I got a new MSI Thin GF63 12VE laptop and for some reason whenever i play any game on multiplayer it gets freezes. but when i play a singleplayer game or the same game but on sigleplayer mode (example gmod) i get these freezes where the screen pauses but the aidop continues or loops
I have updated my BIOS but im unsure what else it could be since this laptop is brand new and my older laptop ran fine when playing the same games. and i dont belive it has to do with overheating or viruses

any help would be very much appreciated :)

[crunchyfrog]

I have an MSI GF62. It's been damnned good, so it should work fine for you of course.

It's not going to be anything like BIOS.

It's most likely something to do with your connection.

First thing to do is double check any system resources aren't having issues, so you should bring up Task Manager while you're playing to see what it says - note if anything like your RAM, CPU, etc is being hit hard.

Also, as your system is new, make sure the games you are using are choosing the correct graphics set - not the onboard Intel chipset. You can easily force this in the nVidia control panel thing.

Next time to do some internet tests. Do a basic speed test to see how it performs.

Then advise us on how all those things report for the next step.

[Iceira]

Are you in full performance and have powercord in while you play. ( we still see some laptop user that think they can play 3D games on battery mode. ) yes it sounds stupid then we ask this, but there is a reason we do so.. ( make sure it do say change up )

Also make sure you reinstal GPU driver with clean install, or try previous driver even.

Full performan should maybe not be need balance mode might be good enough, but hey its you that need to test this, not us here.

And in the end its still Brand Laptop name there has support , ( laptop is seen as all-in-one product. ) so you actual have own support place for the laptop.

[crunchyfrog]

Messaggio originale di Iceira:

Are you in full performance and have powercord in while you play. ( we still see some laptop user that think they can play 3D games on battery mode. ) yes it sounds stupid then we ask this, but there is a reason we do so.. ( make sure it do say change up )

Also make sure you reinstal GPU driver with clean install, or try previous driver even.

Full performan should maybe not be need balance mode might be good enough , but hey its you that need to test this, not us here.

And in the end its still Brand Laptop name there has support , ( laptop is seen as all-in-one product. ) so you actual have own support place for the laptop.

Excellent point.

I should have mentinoned that.

One of the first things that tripped me up when I went over to Windows 10 (or 11 of course) is that power savings settings are a lot different now.

Before it was largely one or two settings under power savings. Now it's spread all over.

So yes, make sure that not only are you hitting full performance on everything, but make sure your hard drives don't go to sleep etc.

But yup, the first thing that caused lag for me was indeed that by default the perofrmance kept going into power saving for games.

[Iceira]

I know you know them mistake. but hey we have all seen the wall plug power switch in not on but we have seen new laptop with weak PSU or should i not work as it should. ( new pc or laptop in this case have alot of first year in use, i can't say what OP do or other helper here, but i also do the 100% test to make sure it can handle the heat and so on. ( and i bet even CF know the 24 hour test, there is a reason we do this. ( make sure OP you know fan and cooling and on a flat table, air can get in under it no table cloth to hold on heat. )

CF know all this is bet, can it hold what it's build for.

Specially if none of this other idea's help, then he is in trouble, then what he need to make sure that laptop can perform before warrant run out.

[Iceira]

OP no matter what mistake you did, you cant beat i had to drive 50km to turn on a router in the old days. ( dont forget this is many years ago, and today ppl might not belive it. )

so no matter what ppl do as mistake, pretty hard to beat that. lol ( dont forget i did not had first support ) a remote technician , you dont call customer with it, you just deal with it.