Tell me this is scam..

[✪Ба́ба-Яга́™]

They deleted my cs2 and dota2 game.. and my account restricted after I received this chat

Case Reference: DOS-JUV-YXEK
Date: 20 August, 2024
User ID: 76561198935564422
Email: [e-mail]
Issue: #Theft of Gaming Items
Dear whiteshinigami69,
I am Melissa Small, a Fraud Officer representing © Valve Corporation. I regret to inform you that your account is currently under temporary restriction pending an investigation into suspected fraudulent activities.
As part of our due process, an investigation notification has been sent to your registered email address.
#PLease check your SPAM folder if not found in your primary inbox, as we cannot control your email service.
We appreciate your cooperation during this investigation, and we will work diligently to resolve the matter promptly.
Sincerely,
Melissa Small
Fraud Officer
© Valve Corporation

[Elucidator]

That's a scam


But how did they access your account or your PC?
They can't just delete your games...

[✪Ба́ба-Яга́™]

Originally posted by Elucidator:

That's a scam

how they deleted my games and my account get restricted?

[Crazy Tiger]

Originally posted by ✪Ба́ба-Яга́™:

Originally posted by Elucidator:

That's a scam

how they deleted my games and my account get restricted?

Phishing or malware. Pick your poison, via one of those you gave away your login credentials and they got access to your account.

[Elucidator]

It is clear to me that the email you received is not Valve, but they do have your email.
So you have given that to them at some point, somehow.

Secondly they have other stuff about your Steam account, which means they may have had access to your Steam account.
Free games can be removed from your Steam Library (the license can be revoked)
You can return the game though and continue playing.

However I recommend changing your password immediately and reset all your steam guard authenticated deviced.
Also make sure no API access was given to anything.

Thirdly check your computer for any remote access tools (Remote Desktop, AnyDesk, etc.) remove those
Scan with Malwarebytes your PC for virusses.

Reset your email password as well; no clue if they have access to this, but they could use your email to get your steam account again. You have to prevent that.

[miamew3]

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

If you dont have access to your account, follow this guide to recover it.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[✪Ба́ба-Яга́™]

Originally posted by Crazy Tiger:

Originally posted by ✪Ба́ба-Яга́™:

how they deleted my games and my account get restricted?

Phishing or malware. Pick your poison, via one of those you gave away your login credentials and they got access to your account.

i just link with skinsmonkey and skin.club.. is that same poison?

[✪Ба́ба-Яга́™]

Originally posted by Elucidator:

It is clear to me that the email you received is not Valve, but they do have your email.
So you have given that to them at some point, somehow.

Secondly they have other stuff about your Steam account, which means they may have had access to your Steam account.
Free games can be removed from your Steam Library (the license can be revoked)
You can return the game though and continue playing.

However I recommend changing your password immediately and reset all your steam guard authenticated deviced.
Also make sure no API access was given to anything.

Thirdly check your computer for any remote access tools (Remote Desktop, AnyDesk, etc.) remove those
Scan with Malwarebytes your PC for virusses.

Reset your email password as well; no clue if they have access to this, but they could use your email to get your steam account again. You have to prevent that.

will do..

[Lithurge]

Originally posted by ✪Ба́ба-Яга́™:

Originally posted by Crazy Tiger:

Phishing or malware. Pick your poison, via one of those you gave away your login credentials and they got access to your account.

i just link with skinsmonkey and skin.club.. is that same poison?

If by link you mean you had to enter your Steam login details, including your steamguard code then yes that's most likely where you gave your details away.

[✪Ба́ба-Яга́™]

The solution is Unlink them after visiting their site?

Originally posted by Lithurge:

Originally posted by ✪Ба́ба-Яга́™:

i just link with skinsmonkey and skin.club.. is that same poison?

If by link you mean you had to enter your Steam login details, including your steamguard code then yes that's most likely where you gave your details away.

[Elucidator]

Originally posted by ✪Ба́ба-Яга́™:

The solution is Unlink them after visiting their site?

And resetting Steam Guard auth and changing password; then yes.

[Lithurge]

Originally posted by ✪Ба́ба-Яга́™:

The solution is Unlink them after visiting their site?

Originally posted by Lithurge:

If by link you mean you had to enter your Steam login details, including your steamguard code then yes that's most likely where you gave your details away.

Follow all the steps in miamew3's post.

[✪Ба́ба-Яга́™]

Originally posted by Elucidator:

Originally posted by ✪Ба́ба-Яга́™:

The solution is Unlink them after visiting their site?

And resetting Steam Guard auth and changing password; then yes.

thank you for the education and help from all of you.. much appreciated it

total lost almost 1K

[bAd a!m]

Originally posted by ✪Ба́ба-Яга́™:

Originally posted by Elucidator:

And resetting Steam Guard auth and changing password; then yes.

thank you for the education and help from all of you.. much appreciated it

total lost almost 1K

How did you lose 1k? your CS2 inventory was very small, 90 hours played.
Your Dota2 inventory was also very low, if you really lost anything, it is around 10$ not 1k.

[✪Ба́ба-Яга́™]

Originally posted by YT @instituteofgamin:

Originally posted by ✪Ба́ба-Яга́™:

thank you for the education and help from all of you.. much appreciated it

total lost almost 1K

How did you lose 1k? your CS2 inventory was very small, 90 hours played.
Your Dota2 inventory was also very low, if you really lost anything, it is around 10$ not 1k.

This is not my main account.. I have another account and all stuff i got from another 3rd party web such as skinclub gambling site

[Haruspex]

Originally posted by ✪Ба́ба-Яга́™:

Originally posted by Crazy Tiger:

Phishing or malware. Pick your poison, via one of those you gave away your login credentials and they got access to your account.

i just link with *********** and *********.. is that same poison?

It is. All third party trading/gambling/giveaway sites are varying degrees of scam. Keep all your Steam trading activity on Steam, and don't use your Steam login for any third party sites at all.

Meanwhile, follow these steps to resecure your account.

Originally posted by miamew3:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

If you dont have access to your account, follow this guide to recover it.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560