Steam support

[Wensby]

Hello!
I really need to get in touch with someone at steam support. My boyfriend's account has been hacked and the password cannot be reset. Can someone please explain to me how to get in touch with support?

[Spawn of Totoro]

You don't. He needs to follow the guide to recover the account.

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

[Wensby]

Ursprungligen skrivet av Spawn of Totoro:

You don't. He needs to follow the guide to recover the account.

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

We have done that so many times now it dont work. What can we do now?

[Wolf Knight]

Ursprungligen skrivet av Wensby:

Ursprungligen skrivet av Spawn of Totoro:

You don't. He needs to follow the guide to recover the account.

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

We have done that so many times now it dont work. What can we do now?

that is the only way to contact support to recover an account. make sure you are completely logged out of steam before trying to recover the account.

if you are encountering problems, posting what the issue is that is preventing you from making a ticket helps.

[Spawn of Totoro]

Ursprungligen skrivet av Wensby:

Ursprungligen skrivet av Spawn of Totoro:

You don't. He needs to follow the guide to recover the account.

https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

We have done that so many times now it dont work. What can we do now?

How is it not working? What step is he stuck on and what was the result?