Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger
Shnasty 13. sep. 2024 kl. 12:46
PC issue ive had for months, need help
EDIT: After running HWiNFO I've discovered the BIOS manufacture is "American Megatrends" with BIOS Version P1.00 dated 5/10/2019 and the computer brand name is unknown or just not named.

Solely while playing ANY games either on or off steam my PC will lag. My screen freezes and my audio will either still continue on as if nothing is happening or it will cut out the game audio entirely and then cut back in all at once when my game finally stops lagging. If I'm in a discord call my friends and I can hear each other perfectly fine. In game my character will just continue doing whatever action I was doing before it started to lag such as walking, shooting, or in some cases like BG3 my character will stop moving completely but the world will still carry on my companions will arrive at whatever location I was headed to but I will have to catch up with them, almost as if they teleported there. If you need video evidence of what happens I can provide because whatever recording software I use is able to capture the lag moments.

I believe this started when I played a run of modded Lethal Company a long time ago. Since then i've moved 3 times and the problem has persisted after a whole new monitor HDMI cord and all, 3 sources of internet with 2 of those being ethernet and 1 of those I was in the same room as the router, changes to graphics settings to nearly every game ive played, and attempting to change locations of wires plugged in. All of these changes later and still nothing works. I've had no issues with this PC before the Lethal Company modded playthrough I did.

I know next to nothing about PC's but here are my specs:
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 2600 Six-Core Processor
CPU Family: 0x17
CPU Model: 0x8
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3394 MHz
12 logical processors
6 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: AMD Radeon RX 5700
DirectX Driver Name: atidx9loader32.dll
Driver Version: 32.0.11037.4004
DirectX Driver Version: 32.0.11037.4004
Driver Date: 8 23 2024
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon RX 5700
VendorID: 0x1002
DeviceID: 0x731f
Revision: 0xc4
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.75" x 11.65" (23.78" diag), 52.7cm x 29.6cm (60.4cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Headphones (3- Razer Nari Ultim
Memory:
RAM: 16314 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1441112 MB
Largest Free Hard Disk Block: 278903 MB
OS Install Date: Sep 21 2020
Game Controller: None detected
MAC Address hash: 547b67fb4912c9a8f8eaf540355e45d0515aa449
Storage:
Disk serial number hash: 2e382f6
Number of SSDs: 2
SSD sizes: 1000G,512G
Number of HDDs: 0
Number of removable drives: 0

Any help is appreciated and there is only one source of someone who possibly has the same problem as me: https://steamcommunity.com/discussions/forum/1/1753525328593248983/
Sidst redigeret af Shnasty; 13. sep. 2024 kl. 15:47
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Iceira 13. sep. 2024 kl. 13:27 
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.

signs of BIOS nver gor update, most support places update this with info, and in old day was sign on factory BIOS , or store you bought it from never did the service , or you bought boarfd yourself and never knew or did it.

ps.
someone did not tell you this matter's. have you been my friend , we will tell you hard words on this if you should know better, this is wat friends do.


This is your job to update and maintanin product support, ( this means BIOS and Chipset drivers, and it dont matter if you have a auto update that that say it should do that , you need to make sure support page do not have updates app didi not update.

i hope we have been nice enough, and lets hope that is your issue here.
same as GPU drivers, most have app that do it. ( BIOS and chipset driver is no diffrence. )


windows do not updfate BIOS board, and they never will.


ps.
we cant see board name or PC brand name modle here, this show sigh of not knowing or you are to scare and never did it, and now you have game issue. with things board support might have solved years ago.


Just wait if other helper dare say you things tougher then me, steam is not going to telll you update your pc. not even sure a game devs will do that anymore as they didi in the old days, this is now ppl own problem.
Sidst redigeret af Iceira; 13. sep. 2024 kl. 13:37
matt 13. sep. 2024 kl. 13:35 
Try updating your drivers. https://www.amd.com/en/support/download/drivers.html

Keep in mind the recommended CPU for Baldur's Gate 3 is a Ryzen 5 3600, and you've got a 2600.
Torven 13. sep. 2024 kl. 13:41 
Do you know who the manufacturer is (HP, Asus, etc). They may have a support tool that will automatically detect your specs and apply the proper bios settings. If not, you should be able to get the bios from the manufacturer's website, but you'll have to know some more details about the state of the computer when you bought it (for instance, I have Win 11, but when I search for a bios update, I say I have Win 10, because the native Win 11 machines used a newer motherboard with a different power supply setup).
Iceira 13. sep. 2024 kl. 13:42 
Nice catch matt, OP dont have BG3 requirement sin top of this.


google "Can i run it" pc owner that dont know own spec, need to learn what games actual can run on them pc's.
Sidst redigeret af Iceira; 13. sep. 2024 kl. 13:45
Shnasty 13. sep. 2024 kl. 14:14 
Oprindeligt skrevet af Iceira:
Nice catch matt, OP dont have BG3 requirement sin top of this.


google "Can i run it" pc owner that dont know own spec, need to learn what games actual can run on them pc's.

I know my PC can run BG3 perfectly fine, it runs every game ive owned perfectly fine since before it started to do this lag stuff. I never buy a game I know my PC cant handle. Its not only BG3 I have this lag issue though. I've dumped thousands of hours into Destiny 2 and before this lag issue it ran the game perfect, even now I still get 75fps average. It has to be something else
Shnasty 13. sep. 2024 kl. 14:17 
Oprindeligt skrevet af Torven:
Do you know who the manufacturer is (HP, Asus, etc). They may have a support tool that will automatically detect your specs and apply the proper bios settings. If not, you should be able to get the bios from the manufacturer's website, but you'll have to know some more details about the state of the computer when you bought it (for instance, I have Win 11, but when I search for a bios update, I say I have Win 10, because the native Win 11 machines used a newer motherboard with a different power supply setup).

I have Win10, this PC was a christmas gift for me a good while ago. Ive changed nothing in it. Only thing i've added is an external SSD and that was maybe a month ago at this point. I believe it is Asus but on my pc case itself I see an "abs" and a "Rosewill" logo. Sorry for my lack of understanding with PC's
Shnasty 13. sep. 2024 kl. 14:18 
Oprindeligt skrevet af matt:
Try updating your drivers. https://www.amd.com/en/support/download/drivers.html

Keep in mind the recommended CPU for Baldur's Gate 3 is a Ryzen 5 3600, and you've got a 2600.

Drivers are fine, I just updated them last night
Elucidator 13. sep. 2024 kl. 14:59 
Oprindeligt skrevet af Shnasty:
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
This happens when you have an OEM License key.

~Scratches stuff out~
Oh wait, these are supposed to be the entries about the Motherboard, not the whole PC. Yeah, that's not good. I hope your motherboard didn't come from Temu or something.
(Yeah, I just realized where you grabbed this information. You used Steam to find out.)


Oprindeligt skrevet af Shnasty:
Since then i've moved 3 times and the problem has persisted after a whole new monitor HDMI cord and all,
Perhaps the GPU is no longer properly fitted inside the motherboard. Make sure that the cables are properly connected to both the power supply and the GPU.
Also clean some dust off the fans if you can, where possible. It may help.

----
A mod "could" cause it while playing Lethal Company when it makes your PC use more than it is supposed to use, basically. ... That said, this lag sounds like a GPU issue, not a CPU issue.
Although I can't be too certain.... The CPU could still be causing this. Try running hardware monitoring software and see if the cores reach max values or high temperatures while lagging your PC out a bit.

You can use SysInternals's Process Explorer for this, or https://www.hwinfo.com/ (most use this instead)
There are other options of course.

Another thing that may be causing this problem is a Virus. Perhaps the mod carried a crypto currency miner and now that runs on the background constantly and is using up resources, causing the lag.

Try running malware bytes antimalware and see if it finds anything anywhere.



Edit:
Oprindeligt skrevet af matt:
Keep in mind the recommended CPU for Baldur's Gate 3 is a Ryzen 5 3600, and you've got a 2600.
The Ryzen 5 2600 has a base clock of 3.4GHz, max turbo boost (singlecore speed) is 3.9
The Ryzen 5 3600 has a base clock of 3.6GHz, max turboboost is 4.2
The other specs match. (6 cores, 12 threads, etc.)

With a small overclock the 2600 turns into a 3600. Anyway, I am not surprised that his PC CPU can run the game a ssuch; usually it doesn't require your CPU's max output anyway.


Looking over the specs; I am more concerned about the GPU. You're edging with 4GB VRAM. Baldur's gate 3 advises 8GB VRAM for smooth gameplay.
You need to run the game at the lowest settings to achieve a playable state, and those recommendations were for Version 1.0, not for all the DLC and Updates that came later.

Yeah I am suspecting the GPU is the cause currently mainly.
Sidst redigeret af Elucidator; 13. sep. 2024 kl. 15:25
Shnasty 13. sep. 2024 kl. 15:26 
Oprindeligt skrevet af Elucidator:
Oprindeligt skrevet af Shnasty:
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
This happens when you have an OEM License key.

~Scratches stuff out~
Oh wait, these are supposed to be the entries about the Motherboard, not the whole PC. Yeah, that's not good. I hope your motherboard didn't come from Temu or something.


Oprindeligt skrevet af Shnasty:
Since then i've moved 3 times and the problem has persisted after a whole new monitor HDMI cord and all,
Perhaps the GPU is no longer properly fitted inside the motherboard. Make sure that the cables are properly connected to both the power supply and the GPU.
Also clean some dust off the fans if you can, where possible. It may help.

----
A mod "could" cause it while playing Lethal Company when it makes your PC use more than it is supposed to use, basically. ... That said, this lag sounds like a GPU issue, not a CPU issue.
Although I can't be too certain.... The CPU could still be causing this. Try running hardware monitoring software and see if the cores reach max values or high temperatures while lagging your PC out a bit.

You can use SysInternals's Process Explorer for this, or https://www.hwinfo.com/ (most use this instead)
There are other options of course.

Another thing that may be causing this problem is a Virus. Perhaps the mod carried a crypto currency miner and now that runs on the background constantly and is using up resources, causing the lag.

Try running malware bytes antimalware and see if it finds anything anywhere.


I've had this PC for a good while now and never had any issues with it until one day it started this lag issue. I ran malware bytes and the website you listed and see no issues. I believe this is a graphics card issue but I have no idea where to start or what to fix to fix this issue
raystevens73 13. sep. 2024 kl. 19:33 
I didn't read every post completely through, so lets talk about the elephant in the room.
2019------have you ever cleaned the dust out of it. What about cleaning the old paste off of CPU and applying new paste? Have you tried sfc scannow?
Iceira 13. sep. 2024 kl. 21:44 
Oprindeligt skrevet af Shnasty:
Oprindeligt skrevet af Iceira:
Nice catch matt, OP dont have BG3 requirement sin top of this.


google "Can i run it" pc owner that dont know own spec, need to learn what games actual can run on them pc's.

I know my PC can run BG3 perfectly fine, it runs every game ive owned perfectly fine since before it started to do this lag stuff. I never buy a game I know my PC cant handle. Its not only BG3 I have this lag issue though. I've dumped thousands of hours into Destiny 2 and before this lag issue it ran the game perfect, even now I still get 75fps average. It has to be something else

We can't help you if you will not undrestand this, either your board info is wrong on pc spec,
but we doubt that, its like you dont think game devs know this, this is why there is game requirements , its not what it run fine,because you said so. this is end game heavy loading and games can crash to get buggy.

There is nothing to fix here, if pc dont meet whatever game devs has as store info on there games need to play them.

We are not allowed to say go ahead and tell ppl it run fine on pc that dont have t.
you need to read steam forum rules, to learn this. ( this mean we get into touble to tell ppl such if you get reported, ) and im sure steam has other things to do then play police on things that already explaned by game devs.

This is why we post this, this is not about us , this is you and game devs here. and steam on sideline that take action, if steam users keep doing this.

gl with it.

ps.
Sure you can have made a mistake in BG3, and post is same no matter if you have other game that run fine or not , its same topic.

It dont matter if its 1 game or 1000+ gemes from your library.

Steam and game devs and microsoft, i could say they dont care anymore if you have update your BIOS and its Drivers.

And if you have any game issue, contact game support on each game. technicaly we are not support here. We can only tell suggestion and tip in what could be wrong then real support cant help or not there problem. they just dont say things like that as we can here.
Sidst redigeret af Iceira; 13. sep. 2024 kl. 22:15
Elucidator 14. sep. 2024 kl. 4:18 
Oprindeligt skrevet af Shnasty:
I've had this PC for a good while now and never had any issues with it until one day it started this lag issue. I ran malware bytes and the website you listed and see no issues. I believe this is a graphics card issue but I have no idea where to start or what to fix to fix this issue

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer
In the top of this tool, you see a bunch of graphs. Double click any of them and then go to the GPU tab. You can see how much VRAM is being used.
(I suspect it may be full at the times of lag)
You can also click on Engines to see each individual GPU core being used. Perhaps the only cores that are used for the physics engine or whatever are used 100%. -- (windows summarizes the tasks / usage of the cores, but this doesn't say much)

If your GPU usage doesn't go above 50% then perhaps the only few engines assigned to game processing are completely used up and the other cores remain unused.

Anyway you can use this tool to monitor activity and VRAM usage.
(Yes vram is dedicated memory)
Shnasty 14. sep. 2024 kl. 9:55 
Oprindeligt skrevet af raystevens73:
I didn't read every post completely through, so lets talk about the elephant in the room.
2019------have you ever cleaned the dust out of it. What about cleaning the old paste off of CPU and applying new paste? Have you tried sfc scannow?

I've cleaned it multiple times because I value this PC alot, never heard of sfc scannow, and ive thought of doing that I just have to get the money for the paste
raystevens73 14. sep. 2024 kl. 10:14 
6 plus dollars on Amazon for name brand and as for the SFC you can do a quick search on google. Sometimes updates have problems and this is a repair method for Windows files.
Shnasty 14. sep. 2024 kl. 11:25 
Oprindeligt skrevet af Elucidator:
Oprindeligt skrevet af Shnasty:
I've had this PC for a good while now and never had any issues with it until one day it started this lag issue. I ran malware bytes and the website you listed and see no issues. I believe this is a graphics card issue but I have no idea where to start or what to fix to fix this issue

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer
In the top of this tool, you see a bunch of graphs. Double click any of them and then go to the GPU tab. You can see how much VRAM is being used.
(I suspect it may be full at the times of lag)
You can also click on Engines to see each individual GPU core being used. Perhaps the only cores that are used for the physics engine or whatever are used 100%. -- (windows summarizes the tasks / usage of the cores, but this doesn't say much)

If your GPU usage doesn't go above 50% then perhaps the only few engines assigned to game processing are completely used up and the other cores remain unused.

Anyway you can use this tool to monitor activity and VRAM usage.
(Yes vram is dedicated memory)

I have a very strong feeling you are correct with this being a VRAM issue. My average VRAM was 6.5gb while not lagging and playing just BG3 normally, the second I begin to lag my VRAM spikes and sits idle at about 7.5gb then calms back down a bit. From the graph it looks like I only have 8gb VRAM and it's becoming full when I lag. GPU usage sits about 50%-60% average and barely fluctuates.
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