My friend gifted me the wrong package by mistake

[sethbailey33]

So I told him that I wanted the DBZ kalarot Daima edition because I thought it came with all the DLCs, but then I found out that it only came with the Daima one and the one that comes with all the DLCs is the master edition. How will I go abouts helping him to get a refund?

[rawWwRrr]

Looks like you have 28 hours playing the game. That exceeds the 2 hour limit for a refunds.

[sethbailey33]

Originally posted by rawWwRrr:

Looks like you have 28 hours playing the game. That exceeds the 2 hour limit for a refunds.

Even if my friend gifted me the DLC recently?

[13119205187913161]

Originally posted by sethbailey33:

Originally posted by rawWwRrr:

Looks like you have 28 hours playing the game. That exceeds the 2 hour limit for a refunds.

Even if my friend gifted me the DLC recently?

yup

all game time counts towards the 2 hour refund window

[SiK]

Originally posted by 13119205187913161:

Originally posted by sethbailey33:

Even if my friend gifted me the DLC recently?

yup

all game time counts towards the 2 hour refund window

No, it doesn’t. Game time since the DLC was purchased is all that matters.

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred

Idk how refunding a gift works but I know the receiver has to initiate it. Maybe in purchase history?

[RPG Gamer Man]

The person who received the gift must send it back. The person who sent the gift will be sent a thing that says do you wish to refund this gift on their end. Ive done it before after buying something my friend accidently put on their wishlist.

So the person who received gift must say they want to refund it. Then the person who sent the gift must also agree to the refund.

[rawWwRrr]

Originally posted by sethbailey33:

Originally posted by rawWwRrr:

Looks like you have 28 hours playing the game. That exceeds the 2 hour limit for a refunds.

Even if my friend gifted me the DLC recently?

Your OP states Daima Edition. That's a game purchase. Do you mean the Daima adventure packs? There are two DLCs listed on the game page.

You can refund DLC within the same limits as a normal game purchase but it gets tricky. Doubly so if it's a gift purchase. Whoever gifted it to you will need to initiate a refund because they bought it. They may get denied initially because of the hours played. The system cannot track dlc time. They would need to go to their purchase and select "I have a question about this purchase" and explain what they are wanting to do. If Support approves of the refund request, I believe you are notified in some way to allow the refund to process.

Don't play anymore of the game until the refund is approved. Adding more time may cause the refund to be denied.

Good luck.

[sethbailey33]

Originally posted by RPG Gamer Man:

The person who received the gift must send it back. The person who sent the gift will be sent a thing that says do you wish to refund this gift on their end. Ive done it before after buying something my friend accidently put on their wishlist.

So the person who received gift must say they want to refund it. Then the person who sent the gift must also agree to the refund.

How do I go abouts doing it. The steam support system is very confusing