New UI Update is crashing steamwebhelper.exe constantly, any ideas?

[𝓜𝓕𝓔𝓾𝓷𝓸𝓼]

Was happening to me when I had the beta update on, then I opted out. Now that the new UI is out, I was hoping the issue was fixed but apparently not. I can't find any information, and seemingly no one else is having this issue.

Every single time I click on Steam's icon in the taskbar, steamwebhelper.exe just immediately crashes and I have tried both the "restart steam with X disabled" to no avail. Steam is nigh unusable for me right now, does anyone have ideas?

Win10, RX580, R7 1800x (if specs matter at all)

[Lazarus Rising]

Hey this is happening to me too. Ever since the new UI update sometimes steamwebhelper.exe crashes for no apparent reason at all. Idk why this is happening and it's incredibly frustrating. I wish I could just reroll the update back to the previous version which I had no issues with. This is so annoying and I don't understand why nobody is talking about this. :(

[xarvn]

This will probably not help but just to get it out of the way, try the following:
1. Completely exit Steam
2. Open Command Prompt with Admin privileges and type (with quotes):
"C:\Program Files\Steam\bin\SteamService.exe" /repair

Note: Modify directory as needed if you have installed Steam somewhere other than the default location. Also note this may take some time to complete.

[Neorapsta]

Do you happen to have any apps running that allow you to affect windows like pin to desktop?

Found on mine that 4t Tray Minimizer would cause new Steam to lock up until I added Steam to the exclusion list.

[Wiseguy]

Thanks Neorapsta for the tip. Antivirus On-access scan was my pain in the a**, steamwebhelper.exe on the antivirus exception list and it seems to be working now.

[Skaery]

I stopped Bitdefender Antivirus for a sec, and Steam popped right up...

It's located in
"C:\Program Files (x86)\Steam\bin\cef\cef.win7x64"

[Adenshin]

Same issue here, and it solves adding the steamwebhelper.exe to exceptions in Bitdefender Antivirus.

[Springtraps Strawberry]

If you use Bitdefender, try adding the steam folder to your exceptions

[Absolute Z]

Hello

I've got the same problem (PC with system and drivers up to date)
Bitdefender is my antivirus and firewall solution.
I hope Steam will provide quickly a fix to the problem. Disabling antivirus/firewall protection or adding exception rules is not an acceptable solution.

[RPG Gamer Man]

IT could be the nvidia driver. Several people across many games had issues with the newer drivers...that is why i hold off on upgrading to the newest one...there not always good. Try rollback and see if it fixes issues. People also having issues with new nvidia drivers on several games. I think their quality control is not very good atm.

NOT sure if this can cause issues with the steam itself and such, so only do this as a last ditch effert. Try everything above before trying this.

[nutzack69]

Skaery a écrit :

I stopped Bitdefender Antivirus for a sec, and Steam popped right up...

It's located in
"C:\Program Files (x86)\Steam\bin\cef\cef.win7x64"

Just came in here to say that this definitely helped. Steam began to act irrationally after trying to update a game and I did almost all the things you would typically think of from rebooting my computer to reinstalling Steam. It just turns out that Bitdefender was the issue.

So if anyone that reads this has a similar problem with steamwebhelper.exe crashing and are using Bitdefender, try this solution first! Hopefully this issue will be resolved via an update from Steam or Bitdefender down the line

[KABBEL]

Bitdefender is the problem.
Solutions> Go to your bitdefender app and go to exceptions. add your Steamwebhelper.exe as an exception and you should be all good.
Steamwebhelper is located at C:\Program Files (x86)\Steam\bin\cef\cef.win7x64

[RPG Gamer Man]

KABBEL a écrit :

Bitdefender is the problem.
Solutions> Go to your bitdefender app and go to exceptions. add your Steamwebhelper.exe as an exception and you should be all good.
Steamwebhelper is located at C:\Program Files (x86)\Steam\bin\cef\cef.win7x64

You need to contact developer of bitfender and their support and explain the issue.

[[canaglia]kaledo]

Adenshin a écrit :

Same issue here, and it solves adding the steamwebhelper.exe to exceptions in Bitdefender Antivirus.

Same to me but seems is still on exceptions of the firewall bitdefender 🤔

[[canaglia]kaledo]

KABBEL a écrit :

Bitdefender is the problem.
Solutions> Go to your bitdefender app and go to exceptions. add your Steamwebhelper.exe as an exception and you should be all good.
Steamwebhelper is located at C:\Program Files (x86)\Steam\bin\cef\cef.win7x64

Thanks, solved❤️

[4Aces]

KABBEL a écrit :

Bitdefender is the problem.
Solutions> Go to your bitdefender app and go to exceptions. add your Steamwebhelper.exe as an exception and you should be all good.
Steamwebhelper is located at C:\Program Files (x86)\Steam\bin\cef\cef.win7x64

Got the same. THX.