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Nixlas Dec 23, 2013 @ 9:06am
Global Collect BV
Hello,
Today I tried to charge my credit with a PaySafeCard. This I have done, as always, just that I was today after I pressed confirm redirected to the page PaySafeCard, where I could see into the details of the card. There it was noted that the 10 € were referred to Global Collect BV and not on my Steam account.
Even now (about 2 hours later) the balance has still not added. Does anyone know how I can accomplish it that I get back my 10 €, or charged to my credit?

lg Nixlas

sorry for my bad englisch i used google-translator..

I contacted the support but im not quite sure how it works, if someone could explain that too that would be nice
Last edited by Nixlas; Dec 23, 2013 @ 9:10am
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Showing 1-15 of 15 comments
~ |Bares für Anales| ~ Mar 10, 2014 @ 1:03pm 
contact the Steam Support it`s the best way to get you money back i had send there my serial number from the Paysafecard and my Nickname, my E-Mail and the day of the transaction.
After that the Support answered me and i got my money back.
(`m sorry for my english i`m a german)
Last edited by ~ |Bares für Anales| ~; Jun 24, 2015 @ 5:20am
#1
shunkaha Aug 3, 2014 @ 4:42am 
Does that work ? I've the same probleme, can u guys help me ?
#2
Nixlas Aug 3, 2014 @ 7:55am 
yes it worked, you just send an e-mail to the steam support and then you have to send them some screenshots of stuff they say and then you get your money
#3
vigpro Sep 29, 2014 @ 5:18am 
how long have to w8 for answere??
#4
Nixlas Sep 29, 2014 @ 5:20am 
i waited a day until they answered and after that first one 1 hour
#5
vigpro Sep 29, 2014 @ 5:40am 
ok
#6
vigpro Sep 29, 2014 @ 5:56am 
how long it takes to get moneys back?
#7
vigpro Sep 29, 2014 @ 5:58am 
and did u get some extra ???
#8
Nixlas Sep 29, 2014 @ 6:03am 
no i didnt get extra money, about one and a half day after the first email
#9
Kniif Oct 8, 2014 @ 8:42am 
where do you actually take that screen shot? steam says view crediton the left but i cant see nothing like that
#10
Nixlas Oct 14, 2014 @ 12:44pm 
i did it on the paysafe website, there you can check your code and where the money got transferred
#11
talla Feb 7, 2015 @ 5:40am 
I waited 2 days and no reply or moneys... :/
#12
Yanku #♥♥♥♥♥♥♥ Jun 24, 2015 @ 4:44am 
i add a 25 euro by moneybookers and 2 days ago i still don't get it ;/
#13
foxclix Jul 17, 2015 @ 9:58am 
Same problem i Sended once ant it worked.Now i tryed again and i dosent work
#14
Nixlas Jul 17, 2015 @ 11:11am 
sorry guys, i dont know mre than i've already said here, read all the comments, follow the steps, and it should work. otherwise i cant help
#15
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Dec 23, 2013 @ 9:06am
Posts: 15
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