No ticket reply for Invalid CD key

[Daxidol]

I hope this is in the right place.

I've not been able to access the content I paid for, my ticket has once again been ignored.

Can I either get a CD key that works or get a refund. How long should I wait on a ticket before I contact my bank about the fraud?

The game's Mass Effect 2, it's the CD key for the DLC.

[Brujeira]

Which DLC? The store page doesn't list any.

[Daxidol]

http://store.steampowered.com/app/901242/

Comes with 3 CD keys, 1 of them doesn't work. I assume it's the CD key for the "Digital Deluxe Edition" content (as it's called "Digital Deluxe Game Key").

I paid for a "Digital Deluxe Edition", I didn't get any of the advertised DLC so I'd like a working CD key or a refund.

I'm not sure why I'm still paying for single-player games if this is the treatment I get, lol.

[The Giving One]

Sounds like you may neet to wait on support my friend...just know it can take a long time and whatever you do, do no do a chargeback or you could very well reget it...chargebacks are the second worst thing you can do with your account...it gets totally locked out and you have to resolve the issue before you can use Steam...

[Brujeira]

Originally posted by The Giving One:

Sounds like you may neet to wait on support my friend...just know it can take a long time and whatever you do, do no do a chargeback or you could very well reget it...chargebacks are the second worst thing you can do with your account...it gets totally locked out and you have to resolve the issue before you can use Steam...

This. It has to be said that Support are pretty slow - and they're getting progressively slower as more and more people fall for phishing links - but you should still wait for them. An unauthorised chargeback won't stop you playing stuff but it will lock pretty much every other aspect of your account for a whole 9 weeks... yeah, 9 weeks. Be patient and I hope they get you sorted.

[Cathulhu]

Have you entered all keys on social.bioware.com ? It's under Game Promotions.
Keep in mind that support staff does not read the discussion hub. Only voluntary moderators are present here.

[Daxidol]

Yes, 2/3 keys worked.

"Nothing is more likely to make a customer less likely to buy other games than a really bad game experience." - Gabe Newell

[Cathulhu]

Keep in mind that Mass Effect 2 is not a Valve game, it's made by Bioware and published by Electronic Arts. Steam is only selling it. They also can only distribute keys that EA gives them. So i'd contact EA support about the key too.

[Daxidol]

Originally posted by Cathulhu:

Keep in mind that Mass Effect 2 is not a Valve game, it's made by Bioware and published by Electronic Arts. Steam is only selling it. They also can only distribute keys that EA gives them. So i'd contact EA support about the key too.

I've tried that, the only way to contact their customer support is with an Origin account, if I wanted an Origin account then I would have bought Mass Effect on Origin.

Steam is the retailer I purchased the game from, at least here in the UK it's their job to provide me with what I paid for. If they're unable to then I'll have my money back.

[Cathulhu]

You do have an origin account as you use that to log into social.bioware.com .
Good luck getting your money back as you essentially got what you paid for. The game and the keys to activate bonus content from a third party. Essentially that content is also already on your disk, waiting for activation.
At least you get everything with a single download, i got it from Origin back then, due to a small error on their site they had an 100% discount instead of 10%. I have to download and install each DLC separately. That are 21 DLCs and 5.6GB of data currently.

[Daxidol]

"Manage Your Mass Effect Profile"

PC
Origin ID(s):
None

XBOX
Xbox Gamertag(s):
None

PS3
PSN Name(s):
None

Wii
Nintendo Network ID(s)
None

While logged into the Bioware website it says I have no Origin ID attached to my Bioware account.

As I said though, Steam is the retailer I purchased the game from, at least here in the UK it's their job to provide me with what I paid for. If they're unable to then I'll have my money back.

[Cathulhu]

As i said, they delivered the product. The problems you have isn't due to Steam. It's due to EA and Bioware.

[Gana]

To activate your dlc, you have to go through an BioWare/EA/Origin account.
http://steamcommunity.com/app/24980/discussions/0/558751812957884381/?tscn=1396097105#c558751813113127399 (post #2)

[Daxidol]

Originally posted by Cathulhu:

Good luck getting your money back as you essentially got what you paid for. The game and the keys to activate bonus content from a third party. Essentially that content is also already on your disk, waiting for activation.

No I haven't, as I understand the Sale of Goods Act 1979, as I purchased something from a company after the 1st of January 1894 they have to provide me with a working version of what was advertised. I can't currently make use of any of the advertised DLC I purchased because of a faulty key, so it's up to Steam to fix it or refund me my money.

[Daxidol]

Originally posted by ganmerlad:

To activate your dlc, you have to go through an BioWare/EA/Origin account.
http://steamcommunity.com/app/24980/discussions/0/558751812957884381/?tscn=1396097105#c558751813113127399 (post #2)

I did that, 2/3 of the CD keys worked, 1 didn't, as I've explained multiple times now. :3

[Daxidol]

Originally posted by Cathulhu:

As i said, they delivered the product. The problems you have isn't due to Steam. It's due to EA and Bioware.

Under the Sale of Goods Act of 1979 Steam is welcome to blame whoever they want but it's their job to provide me with a working version of what I paid for, so far they have not.

Going out to dinner now, so I wont be able to reply for a while.