RETURN ITEMS? :: Help and Tips

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EZE 29. lis. 2014 v 21.07

RETURN ITEMS?

how does the steam refund thing work, my friend recently got his items scammed. He clicked a dodgy link and that lost him all this items. Is it garaunteed that he will get the items back? and how long and when ?

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Spawn of Totoro 29. lis. 2014 v 21.12

https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003&l=english

What is Steam's policy on returning scammed items/gifts?

Steam will not return any items or gifts that you feel have been traded unfairly. There are no exceptions to this policy. All trades are final. If you were scammed, you may submit a report from the offending user's profile, however contacting Steam Support will not result in the return of any stolen items/gifts. This does not include fraudulently purchased games that you received and were removed from your account. Please see the below question for how we handle fraudulent gift trades.

What is Steam's policy on returning items that were taken while my account was hijacked?

The use and security of the Steam account is your responsibility. It does not matter if you let someone use the account, or if the account was being used without your knowledge. It is your responsibility to safeguard your account against such activities.
For information on how to safeguard your account, please read our Account Security Recommendations and Account Phishing FAQs.

Why will Steam not return items that were scammed?

During the trade process, Steam asks you to confirm your trade multiple times. It is your responsibility to review the items that you are trading. You first confirm the trade by checking the box that states, "Check this box when ready to trade". Once checked, you cannot add any items to the trade. If you remove an item you will have to re-check the box to confirm that you are ready. Once both users in the trade have checked this box, the final confirmation button will turn green. Both users must click this button to complete the trade. A log of the trade is also kept in a separate chat box within the trade window.