CLICKED A LINK AND IT TOOK ALL ITEMS IN MY INVENTORY

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Cosgrove Nov 13, 2014 @ 8:21pm

CLICKED A LINK AND IT TOOK ALL ITEMS IN MY INVENTORY

Guys I really need help. I was trading items when suddenly a random guy sent me a link to his "backpack" so i, being unaware, clicked it. Then all of my items were taken away from me. Does some of you guys experienced this? How can i get my items back. I really need help. Thanks appreciated

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WhereIsBusmin Nov 13, 2014 @ 8:25pm

Originally posted by Score:
Guys I really need help. I was trading items when suddenly a random guy sent me a link to his "backpack" so i, being unaware, clicked it. Then all of my items were taken away from me. Does some of you guys experienced this? How can i get my items back. I really need help. Thanks appreciated

Did you log in to or download a file from the link you were given? This is a pretty common phishing scam. You will need to contact Steam Support as no one on these forums can get your account and/or items back.

First: If you did download something, be sure to scan your computer for malware (use a good anti-malware such as Malwarebytes free anti-malware) before you go any further.

Second: Get the ball rolling with Steam Support. You can contact them here. You will need to create a separate Steam Support account in order to submit a ticket.

If you've lost items you can mention this in your ticket to Steam Support and see if they can help you (note that item restoration is not guaranteed).
Report the phisher/hijacker via their profile page ("More" > "Report Violation"). Please do not post the user or given link publicly.
Remember to scan your computer for malware if you downloaded something through a link you were given by another user. This is very imporant. If you have access to your account, change your password and deauthorize all other computers via your Steam Guard settings after your computer is clean.

Additional information:

Jimo Nov 13, 2014 @ 8:25pm

Additional resources:

Reclaiming a Hijacked Steam Account

http://steamcommunity.com/sharedfiles/filedetails/?id=337490163
http://steamcommunity.com/sharedfiles/filedetails/?id=337612227

Last edited by Jimo; Nov 13, 2014 @ 8:26pm

halliburton_quarterpounder Nov 13, 2014 @ 8:26pm

Oh noes.
A phishing link has been going around lately.
I encountered it myself, but I acted fast.
Before anything, take these precautionary steps.
1.) Deauthorize your steam account from all PCs (Done through steam security settings)
2.) Reset password
3.) Reset Verified Email Password
4.) Run a virus scan, preferably the free version of malwarebytes.

After that, report to steam support immediately. They might get your items back.

Dante Nov 13, 2014 @ 8:26pm

Класно

HLCinSC Nov 13, 2014 @ 8:27pm

Have you secured your computer and figured out what you did to compromise your accounts security? If you haven't it is just going to happen again. Support can take around two weeks to come to a resolution. Keep your ticket short and to the point and make sure you include the proof of ownership they require. Here is all the relevant info, and again it can take a couple of weeks for a human response and the first response may be an auto-reply that you will need to respond to:

http://steamcommunity.com/sharedfiles/filedetails/?id=177244559
http://steamcommunity.com/sharedfiles/filedetails/?id=265127337
http://steamcommunity.com/sharedfiles/filedetails/?id=288873991

Recommended trading practices
https://support.steampowered.com/kb_article.php?ref=8912-WEYU-8454

Account Security recommendations
https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478

Articles dealing with what to do and Steam's policies should your account be highjacked or items stolen:
https://support.steampowered.com/kb_article.php?ref=6633-TANM-9707&l=english
https://support.steampowered.com/kb_article.php?ref=7623-IOFX-1021&l=english
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Last edited by HLCinSC; Nov 15, 2014 @ 4:53am

Pcnuttie Nov 13, 2014 @ 8:28pm

Just don't click anything next time and close the window

Kev Feb 9, 2015 @ 4:18pm

How do they do this? is it a keylogg?

TirithRR Feb 9, 2015 @ 4:19pm

Originally posted by RawPaw:
How do they do this? is it a keylogg?

No, it's a script that trades. It mimics you trading items, and makes you trade items. Likely using similar coding as the automatic trading bots that everyone uses for the third party trading sites.