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The Blind Bandit Jan 15, 2015 @ 5:30pm
How to I contact Steam/Valve customer service directly?
This is ridiculous. Does actual customer service exist. All I've gotten is steam support which you have to create a whole different account for and still doesn't answer my question. Then it directs me to look to discussion boards to find my answer. Seriously. I haven't found any other way to reach them. Am I missing something? I just want to be able to return a game that I have never installed and never plan on playing.

Support doesn't even show this question.
Last edited by The Blind Bandit; Jan 15, 2015 @ 5:50pm
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Showing 16-30 of 32 comments
Matt Jan 15, 2015 @ 8:18pm 
How Valve runs their business isn't really relevant to your original question. Furthermore, to debate on an online forum how many employees they should have is totally pointless and a waste of time.

Were you able to create a support account and send them your question?
#16
Laptop Jan 15, 2015 @ 8:19pm 
You are comparing Amazon to Valve, that is like comparing apples to oranges.

People really aren't aware how many people use Steam compared to Origin, Origin is nothing compared to Steam's numbers. Also, tech support lines and such cost money, a lot of money.
#17
supertrooper225 Jan 15, 2015 @ 8:20pm 
Originally posted by The Blind Bandit:
"Right. There are 8 million customers. Steam only has around 350 employees. They are a privately owned company. Your only option is Steam Support. Be patient they will get to you."

Shouldn't they have more employees then? I'm sure there could afford it with everything that they make. It's not like Valve is making new games.

That wont' actually solve anything except make your wait time shorter. Then when the issues are fixed the new workers get laid off. There is no point, it is a waste of time. The reason support is backed up is due to a user created issue. Valve shouldn't be saddled with the financial costs of users mistakes.

Besides, I have answered your question. Matt may be able to help you.
Last edited by supertrooper225; Jan 15, 2015 @ 8:23pm
#18
The Giving One Jan 15, 2015 @ 8:22pm 
Matt asked you a question and told you some things in post number 16...you should read that
#19
The Blind Bandit Jan 15, 2015 @ 8:35pm 
Originally posted by Matt:
How Valve runs their business isn't really relevant to your original question. Furthermore, to debate on an online forum how many employees they should have is totally pointless and a waste of time.

Were you able to create a support account and send them your question?

I created I support account and there was no answer for my question.
#20
Visi Jan 15, 2015 @ 8:39pm 
Your answer is in the FAQ. You want to return a game, correct? It's not gonna happen. Unless required by law, all Steam sales are final and non-refundable. You agree to this whenever you purchase a game.
#21
The Blind Bandit Jan 15, 2015 @ 8:41pm 
Even if it has never been installed?
Last edited by The Blind Bandit; Jan 15, 2015 @ 8:41pm
#22
FFL2and3rocks Jan 15, 2015 @ 10:08pm 
Nope. You can only get a refund for preorders, and only before the game is released. They sometimes make exceptions if you have a very good reason, but it has to be something better than "I changed my mind, I don't want it anymore."
#23
The Blind Bandit Jan 16, 2015 @ 9:54am 
Well then I guess Borderlands will sit and fester in my library.
#24
spoof Jan 16, 2015 @ 9:59am 
like the other 80% of your games.
#25
Satoru Jan 16, 2015 @ 10:14am 
http://steamcommunity.com/app/8980/discussions/0/616199347847852876/

Her'es the answer

NO

No refunds

And your 'reason' is certainly not even close to a valid reason for a refund.

It's nonsense like this that just clogs up the Support system.
Last edited by Satoru; Jan 16, 2015 @ 10:15am
#26
The Blind Bandit Jan 16, 2015 @ 11:59am 
Originally posted by spoof:
like the other 80% of your games.

lol.
#27
Zaneboni Jan 17, 2015 @ 9:16am 
The better question is, why would you even want to let Borderlands remain untouched? It's a great game. It may not be as good as BL2, but thats really only because of age. Unless the issue is just that your machine can't run it or the file iss too big, i'd say download it and give it a legitimate try, especially since you paid the money for it.
#28
The Blind Bandit Jan 20, 2015 @ 5:50pm 
Originally posted by Kitsunegari:
The better question is, why would you even want to let Borderlands remain untouched? It's a great game. It may not be as good as BL2, but thats really only because of age. Unless the issue is just that your machine can't run it or the file iss too big, i'd say download it and give it a legitimate try, especially since you paid the money for it.

I played Borderlands 2 to the point where I started to hate it. I'm not interested in Borderlands 1 because it is similar to that and it's a ♥♥♥♥♥♥ PC port.
#29
Zaneboni Jan 21, 2015 @ 8:56pm 
I played Borderlands 2 to the point where I started to hate it. I'm not interested in Borderlands 1 because it is similar to that and it's a ♥♥♥♥♥♥ PC port. [/quote]

Fair enough. I haven't gotten to that point with borderlands 2, but i can see that sentiment. I just want to play it for the story. i started with borderlands 2, and after playing it and loving it, im very much interested in seeing how it all started with #1, and the of course, the presequal.
#30
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 15, 2015 @ 5:30pm
Posts: 32
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