Strange response from SUPPORT

[76561198196803198]

I wrote to Support stolen account and then they wrote back to fill in the details that I own OK I gave them the information and then waiting five days already and they just write off such a thing

"Delivery to the recipient failed Following Permanently" :

[e-mail]

Technical details of permanent failure: here it is the content of my data


The recipient server did not accept our requests to connect. Learn more at {링크가 삭제되었습니다}http://support.google.com/mail/bin/answer.py?answer=7720



HELP PLEASE

[Black Blade]

You need to go to the Support site, and reply there, you cant reply by mail

[Gishank]

You should respond to support through your ticket on the support website.

[76561198196803198]

But I answered via email and via ticket and waiting so-so 5 days

[76561198196803198]

But I answered via email and via ticket and waiting so-so 5 days

[Silicon Vampire]

you can't reply to the email notice, you must respond in your support ticket and the support webpage.

Also, this is not real-time chat. You post, then WAIT for an answer. Don't bump your thread.

[Black Blade]

zpizganyyyyy님이 먼저 게시:

But I answered via email and via ticket and waiting so-so 5 days

The reply you got up here
Is from your email, telling you that Steam Support did not get the message

As that Email dose not exist, or dose not accept incoming mail.. if you also open a ticket, then that needs to be ok there, but you need to reply to there reply on there site, and not in a reply of a email

[76561198196803198]

Ok ty bro

[AtheonX]

Silicon Vampire님이 먼저 게시:

you can't reply to the email notice, you must respond in your support ticket and the support webpage.

Then why do they add "========= Please enter your reply ABOVE this line =========" in the emails one get from them? Steam Support is a complete mess.

[AtheonX]

#Let Girls Learn #Sunshine Week님이 먼저 게시:

It's the same message from your ticket copy and pated.

Que

[AtheonX]

The line indicates where to type when responding by email. Are we agreeing or not? I was just responding to post 6. "========= Please enter your reply ABOVE this line =========" indicates that you can respond by email, while post 6 claims you can't. Which could be true, but then the email from Support is misinforming.

[HLCinSC]

scratch what I said I was confusing it with something else then.

[Black Blade]

Pellefant님이 먼저 게시:

The line indicates where to type when responding by email. Are we agreeing or not? I was just responding to post 6. "========= Please enter your reply ABOVE this line =========" indicates that you can respond by email, while post 6 claims you can't. Which could be true, but then the email from Support is misinforming.

I may be wrong, i was assuming that seeing the response the OP got when trying to reply by mail