All Discussions > Steam Forums > Help and Tips > Topic Details
76561198172908451 Jan 21, 2015 @ 9:29am
My Game is missing ;(
The Binding of Isaac Rebirth didn't work correctly, so i tried a guide that told me to delete it from the steamapps folder and the local data and reinstall it afterwards. But after the local data was gone, the game disappeared from my library completely! Can anyone help me? I bought it only one day ago... :( (I already tried steam://flushconfig and that didn't do anything)
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Showing 1-15 of 18 comments
Revenant Jan 21, 2015 @ 9:30am 
Going on the shop page of the game would not let you just install it again?
#1
eram Jan 21, 2015 @ 9:31am 
Removing local data does not remove a game from the steam library. It's actually impossible.

Something else happened.
#2
Revenant Jan 21, 2015 @ 9:33am 
If shop page does not work, ceck if you are using the right account (everything may be :P), elsewhise contact support, your purchase is registered.
#3
76561198172908451 Jan 21, 2015 @ 9:39am 
How do I contact the support? (The Shop page will only allow me to reBUY it)
#4
eram Jan 21, 2015 @ 9:40am 
http://support.steampowered.com/
#5
4HD Kushi Jan 21, 2015 @ 9:42am 
ok
#6
76561198172908451 Jan 21, 2015 @ 9:57am 
That link only leads me to a helping site for other problems - mine isn't mentioned :/
#7
Revenant Jan 21, 2015 @ 9:58am 
Just click on the big blue button "Contact Steam support" on the right, after selecting the most accurate section possible. Write a letter. Wait.
Last edited by Revenant; Jan 21, 2015 @ 9:58am
#8
76561198172908451 Jan 21, 2015 @ 10:22am 
Thank you! I'll contact the support team :)
#9
Paradigm Jan 21, 2015 @ 10:25am 
My guess: you are on the wrong account.
#10
Revenant Jan 21, 2015 @ 10:27am 
Originally posted by Paradigm:
My guess: you are on the wrong account.

I said that too, but he didnt seem to find that that was the problem. or he didnt cecked as i suggested.
Last edited by Revenant; Jan 21, 2015 @ 10:27am
#11
Freszu<3--><-- Jan 21, 2015 @ 10:27am 
knife!
#12
Tev Jan 21, 2015 @ 10:29am 
Doesn't seem likely that he's on the wrong account, due to various reasons I noticed.
Despite the fact, that his account was created on January 8th, 2015 - 21:47:54 UTC.

OP, is there any mentioning of any licenses under https://store.steampowered.com/account/ or https://store.steampowered.com/account/store_transactions ? Any events that say 'Failed'?

Did you get the game from a friend? Did you use Family Sharing?
Last edited by Tev; Jan 21, 2015 @ 10:32am
#13
76561198172908451 Jan 21, 2015 @ 1:55pm 
I bought the game with my steam wallet and there's not a single transaction OR license on my account but i still got the e-mail for purchasing the two games i bought
that's strange because the other game is still in my library AND working just fine
(i just realized that the change of the two games is missing as well and the working one is not mentioned in my profile but still in my library)
#14
✯ DiSa ✯ Jan 21, 2015 @ 1:59pm 
ok
#15
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 21, 2015 @ 9:29am
Posts: 18
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