My Game is missing ;(

[76561198172908451]

The Binding of Isaac Rebirth didn't work correctly, so i tried a guide that told me to delete it from the steamapps folder and the local data and reinstall it afterwards. But after the local data was gone, the game disappeared from my library completely! Can anyone help me? I bought it only one day ago... :( (I already tried steam://flushconfig and that didn't do anything)

[Revenant]

Going on the shop page of the game would not let you just install it again?

[eram]

Removing local data does not remove a game from the steam library. It's actually impossible.

Something else happened.

[Revenant]

If shop page does not work, ceck if you are using the right account (everything may be :P), elsewhise contact support, your purchase is registered.

[76561198172908451]

How do I contact the support? (The Shop page will only allow me to reBUY it)

[eram]

http://support.steampowered.com/

[4HD Kushi]

ok

[76561198172908451]

That link only leads me to a helping site for other problems - mine isn't mentioned :/

[Revenant]

Just click on the big blue button "Contact Steam support" on the right, after selecting the most accurate section possible. Write a letter. Wait.

[76561198172908451]

Thank you! I'll contact the support team :)

[Paradigm]

My guess: you are on the wrong account.

[Revenant]

Oprindeligt skrevet af Paradigm:

My guess: you are on the wrong account.

I said that too, but he didnt seem to find that that was the problem. or he didnt cecked as i suggested.

[Freszu<3--><--]

knife!

[Tev]

Doesn't seem likely that he's on the wrong account, due to various reasons I noticed.
Despite the fact, that his account was created on January 8th, 2015 - 21:47:54 UTC.

OP, is there any mentioning of any licenses under https://store.steampowered.com/account/ or https://store.steampowered.com/account/store_transactions ? Any events that say 'Failed'?

Did you get the game from a friend? Did you use Family Sharing?

[76561198172908451]

I bought the game with my steam wallet and there's not a single transaction OR license on my account but i still got the e-mail for purchasing the two games i bought
that's strange because the other game is still in my library AND working just fine
(i just realized that the change of the two games is missing as well and the working one is not mentioned in my profile but still in my library)

[✯ DiSa ✯]

ok