All Discussions > Steam Forums > Help and Tips > Topic Details
NikoleCross Mar 31, 2015 @ 3:34pm
I bought a game that cannot be run on my computer.
I bought Dying Light thinking because I just got a new computer there would be no issues running it. It cannot run it at all. Is there any way to return or exchange it. It's not fair I wasted all my money on a game I cannot play.
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Showing 1-15 of 19 comments
Terminus Mar 31, 2015 @ 3:37pm 
Could you define "It cannot run it at all"?
Any error messages, when does the game crash?

Have a look through the Game (Dying Light) Discussions
#1
NikoleCross Mar 31, 2015 @ 3:38pm 
The frame rate is so low. i have it on the lowest settings and all it does is freeze and crash.
#2
HLCinSC Mar 31, 2015 @ 3:46pm 
Do you meet the system requirements listed on the store page?
#3
NikoleCross Mar 31, 2015 @ 3:47pm 
Yes I meet all the system requirements. It still cannot run. I just want a refund.
#4
DirtyFishy Mar 31, 2015 @ 3:49pm 
No refunds allowed.
#5
NikoleCross Mar 31, 2015 @ 3:50pm 
Then I will never buy anything off steam again it is not fair I meet all the requirements and the game still cannot be run on my computer.
#6
Terminus Mar 31, 2015 @ 3:51pm 
Steam Refund Policy
As with most software products, unless required by local law, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client. Please review Section 3 of the Steam Subscriber Agreement for more information.
Steam Subscriber Agreement
Steam Subscriber Agreement An exception is made for games purchased during a pre-order period if the request is received prior to the games' release date.
Sources: Steam Refund Policy
#7
seanie_ Mar 31, 2015 @ 3:51pm 
Could be something to do with the requirements of your game, and that your PC does not mmet them
#8
HLCinSC Mar 31, 2015 @ 3:52pm 
Well the official policy is no refund but they have been known to male exceptions. You will need to provide proof that you tried to get support from the community (via the game's forum) and the game's developer via http://support.techland.pl/support/home and then submit that info to steam via a support ticket and they may be willing to give you refnd but it's decided on a case by case basis.
#9
Azza ☠ Mar 31, 2015 @ 3:57pm 
Under the Consumer Guarantees Act 1993 in NZ, you can get a refund.

It's entirely up to Steam to accept this or not, as they aren't from here, but still, I don't see why not. I've done this in the past myself without any issues - so long it's fair for both parties.

Contact Steam Support here:
https://support.steampowered.com/

Note: This account is not your Steam Account, you need to create a support account if it's your first time here.

Tell them nicely and clearly, you purchase the game on date such and such, and having issues with running it. Hopefully it's less than a few days ago.

Take a screenshot of the issue / errors.

Note down your system details.

Request if they can remove that game from your "Steam Library" and provide a refund into your "Steam Wallet" so you might purchase a different one which will work on your system.

Note: Only games that have under 1 hour of playtime will qualify for this offer. Any playtime over 1 hour with the incorrect version of this game will cause this offer to become void.

---

The other option would be to figure out why it's running like a dog on your system. Do you have a quality gaming graphic cards installed?
Last edited by Azza ☠; Mar 31, 2015 @ 4:02pm
#10
76561198218809060 Mar 31, 2015 @ 4:07pm 
i had same problem
#11
NikoleCross Mar 31, 2015 @ 4:08pm 
Were you able to get your money back?
#12
Meow Mar 31, 2015 @ 4:23pm 
Check your current countries/state policies on refunds, Steam will act on the local refund policy of the consumer.

Here in AUS we can get refunds for things like this and some other cases, Steam can only refund to the Steam Wallet though (which is fine for most people).
#13
The Giving One Mar 31, 2015 @ 4:34pm 
Originally posted by Rockon:
Originally posted by Nikole:
Yes I meet all the system requirements. It still cannot run. I just want a refund.

What is you systemspecs?

Finally someone here asked the OP's specs.

And there could be something on your PC (antivirus programs sometimes can affect this) that is causing the game to run slowly. Steam has support pages on such things as what I am saying here. I have a link for you .....

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
Last edited by The Giving One; Mar 31, 2015 @ 4:35pm
#14
TastyToast Mar 31, 2015 @ 5:30pm 
dying light is awesome. fix whatever is wrong with your PC and play the crap out of it.
#15
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Mar 31, 2015 @ 3:34pm
Posts: 19
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