Paypal dispute, account locked.

[Roldan's old acc]

Hello everyone, i hope someone can help me to get my account unlocked from market and trades, this is the story:

>added $60 USD to steam wallet via paypal
>steam charged the money to my UNVERIFIED credit card instead of my paypal balance
>contact paypal, to get my money back

Biggest mistake of my life...


>Steam blocks my account because of a dispute until they recive the money
>go to paypal and cancel the dispute so i get my steam account back
>4 days later paypal says they will refund my money
>steam account still blocked


What do i do?, i dont care about the money anymore!, i canceled the dispute manually but paypal continued whit the dispute.. steam support not replying..

[TirithRR]

Wait for Steam Support to reply. You need to work out the payment dispute with them and then you will be temporarily suspended, and I believe once the dispute is cleared and you wait out your suspension period, the payment method that had the dispute will no longer be accepted as payment on your Steam account.

[Roldan's old acc]

Thanks TirithRR, do you know how long are those suspension periouds?, btw i just got this message from paypal after telling them to just cancel everything and give steam my money:


Thanks for taking the time to write us with your questions. I will gladly attend to resolve your query.

Although vendors have their refund policy etc. As operating under paypal, paypal policy is one that has the last word, it operates under the policy in deciding paypal refund because the transaction was operated by our control system and we would have to perform any action.

I am sorry that this seller has influenced you to close the case on the idea that he would send a refund. After reviewing your account because the case is closed we could not reopen the case, but under the circumstances suggest that you talk to your bank / card company to open a case with them.

[TirithRR]

I've never disputed or charged back anything with Steam, and I never will because I don't want my account suspended. But going by reports here I think the suspension period after resolving a disputed charge or chargeback with Steam seems to be 9 weeks.

Steam does not take payment fraud lightly. And the only way to know for sure what your punishment will be and how to resolve the issue is to work with Steam Support.

[Roldan's old acc]

yeah they blocked me 9 weeks but after talking to them they unlocked me some time to pay the money back.

[Meturoido]

Originally posted by Roldan_:

yeah they blocked me 9 weeks but after talking to them they unlocked me some time to pay the money back.

Were you able to access your library?

[Roldan's old acc]

When i was blocked yes, i was only unable to trade and access market. Now i have full access but i have untill october 12 to spend $60 or else they will block me again.

[Muppet among Puppets]

Originally posted by Roldan_:

but i have untill october 12 to spend $60 or else they will block me again.

That you have to re-add them as wallet?
I doubt that you are forced to use up the money of the wallet until a date.

[Meturoido]

Originally posted by Roldan_:

When i was blocked yes, i was only unable to trade and access market. Now i have full access but i have untill october 12 to spend $60 or else they will block me again.

Thanks for clarifying that.

[Roldan's old acc]

Originally posted by Muppet among Puppets:

Originally posted by Roldan_:

but i have untill october 12 to spend $60 or else they will block me again.

That you have to re-add them as wallet?
I doubt that you are forced to use up the money of the wallet until a date.

Yes, thats what they said, thats the only reason they unblocked me, i have to purchase $60 of games or ingame items, or wait 8 weeks blocked again.

[Meturoido]

Originally posted by Roldan_:

Originally posted by Muppet among Puppets:

That you have to re-add them as wallet?
I doubt that you are forced to use up the money of the wallet until a date.

Yes, thats what they said, thats the only reason they unblocked me, i have to purchase $60 of games or ingame items, or wait 8 weeks blocked again.

Well, that's borderline blackmailing but, what else to do.....

[Spawn of Totoro]

That isn't the way it works.

Either wait or have the charges reversed back to Steam from Paypal. The game purchased should then be added back to the account.

[Muppet among Puppets]

Originally posted by Roldan_:

Originally posted by Muppet among Puppets:

That you have to re-add them as wallet?
I doubt that you are forced to use up the money of the wallet until a date.

Yes, thats what they said, thats the only reason they unblocked me, i have to purchase $60 of games or ingame items, or wait 8 weeks blocked again.

If you only added 60 on your wallet when it went wrong, how do you have to SPENT your wallet to a date? Not just adding the money back, by reverting the dispute?

How did they say that you have to SPENT the money of your wallet to a date?
Or did you buy things with your wallet when it went wrong?

[Roldan's old acc]

I bought keys whit that money, that got taken away when i requested the refund. And the dispute cannot be reversed because paypal closed it, so they took the money from steam, and they consider that as scam.

[Meturoido]

Originally posted by Roldan_:

I bought keys whit that money, that got taken away when i requested the refund. And the dispute cannot be reversed because paypal closed it, so they took the money from steam, and they consider that as scam.

What doesn't make sense is that you already added the money to the wallet, that's it, the money is already on Valve's pockets. There is no need for deadlines whatsoever.

[Roldan's old acc]

Yeah totally doesnt make sense, this is the message i got:

Message by Support Tech Jace on Mon, 19nd Sep 2014 10:16 am
Hello Roldan,

The account has been unlocked. You will have until October 12, 2014 to purchase at least $60 of games or in-game items to compensate for the $60 charged back on your account.