Can i get refund on market purchase?

[Yeeplz]

My brother got hack and the hacker they bought item in market (item from dota2 and tf2). I want to know can steam do something about this?

[ma1ndset Arthas]

nice

[Ettanin]

Originally posted by Yeeplz:

My brother got hack and the hacker they bought item in market (item from dota2 and tf2). I want to know can steam do something about this?

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Ensure your email address and/or password aren't contained in any public breaches. There are various sites that allow you to do that.
-- If they are contained in any public breaches, change your email account's password from a secure computer before proceeding.
-- If that happens, you may want to secure other accounts than just Steam.
-- Consider using mobile two-factor authentication on your e-mail address if your e-mail provider supports it.
4. Deauthorize all devices INCLUDING the one you are using (You will have to relog after you click it): Steam -> Settings -> Security -> Deauthorize All Devices or https://store.steampowered.com/twofactor/manage
5. Change passwords from a clean computer
6. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
7. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
8. Change your trade link: Profile > your inventory > trade offer > Who can send me trade offer > scroll down and make a new trade link.
9. If points were stolen within 14 days, reset your Steam password (not change, RESET using Forgot Password) to cancel pending awards.

Steam Support will not restore stolen items nor stolen wallet funds.
In accordance with Section 1 C of the Steam Subscriber Agreement, you are fully responsible for all actions on your account, no matter who used the account. This includes actions that occurred as the consequence of fraudulent account access by phishing or malware, be it input relay, session token theft or any other method that granted a third party access to your account.

[flingo]

Hey, refunds for market purchases are super rare, especially if the items were traded or sold already. Your best bet is to contact Steam Support with all the proof you have about the hack. Sometimes they can help, but no promises. Make sure to secure your account better after this!

[Lilim]

Originally posted by Yeeplz:

Can i get refund on market purchase?

No.

Originally posted by Community Market FAQ:

How can I reverse or cancel a completed Community Market transaction and/or get a refund?

All purchases are final – you will not have any right to a refund or a reversal of any Community Market transaction once it is completed.

Tell your brother to secure his account (see post #2 by Ettanin).

[Yeeplz]

Originally posted by flingo:

Hey, refunds for market purchases are super rare, especially if the items were traded or sold already. Your best bet is to contact Steam Support with all the proof you have about the hack. Sometimes they can help, but no promises. Make sure to secure your account better after this!

Thanks man.
And already done with account secure, and items still in storage because it just happened today. Yeah so i hope steam can do something.

[Lilim]

Originally posted by Yeeplz:

Yeah so i hope steam can do something.

They will not.

[Yeeplz]

Originally posted by Lilim:

Originally posted by Yeeplz:

Yeah so i hope steam can do something.

They will not.

Thanks man but damn it a lot of money too, he will learn to be careful in the future .

[sandokanski]

Originally posted by Yeeplz:

Thanks man but damn it a lot of money too, he will learn to be careful in the future .

Probably not.
Why would you even let your brother on your account?
You should learn.

[Ogami]

Originally posted by flingo:

Hey, refunds for market purchases are super rare, especially if the items were traded or sold already. Your best bet is to contact Steam Support with all the proof you have about the hack. Sometimes they can help, but no promises. Make sure to secure your account better after this!

Please dont spread false information. The Steam rules for that have been in place as long as the market exist. No refunds, no retakes for market transactions.
Does not matter if you misclicked, mislabeled, got hacked or whatever.
There is no way to reverse market transactions and Steam Support will NOT help with that.

[RPG Gamer Man]

You should teach your brother about cyber security. This is a good bonding event between your brother and yourself. If you are not very good with cyber security, check your local govenment establishment or library. They teach about it them. Again, a good bonding event for you and your brother, even your family too.