Refund Requests for "Football Life Simulator" Denied

[Křen]

Hi,
I purchased Football Life Simulator on April 11 and have been trying to request a refund since the same day. I’ve only played the game for 33 minutes, which is well below the 2-hour limit, and I submitted all refund requests within the 14-day window.

However, each time my request was denied without explanation. I meet all the conditions for a refund, and I’d appreciate if someone from the support team could review this manually.

Thank you in advance for your help!

[ْSmoke™]

maybe you refunded to much games lately.

[Křen]

Originally posted by ْSmoke™:

maybe you refunded to much games lately.

This is my 2nd refund ever so i dont think so

[Wolf Knight]

Originally posted by Křen:

Originally posted by ْSmoke™:

maybe you refunded to much games lately.

This is my 2nd refund ever so i dont think so

when you submitted a refund, did they respond or did the ticket get closed with no response? this is important

[nullable]

Originally posted by Křen:

However, each time my request was denied without explanation.

Could you elaborate on that. Were the tickets just closed? Or was there an explicit denial? What was the text of that response?

If your tickets were just closed without response, that's a symptom that your account is compromised. Pretty standard process for the attacker to have a bot monitoring the account and self-closing support tickets.

Secure your account and magically your support tickets will be handled as expected.

[Ettanin]

Originally posted by Křen:

Didnt say anything just got closed without response.

This is usually a sign of account hijack by bots.

You exposed your login credentials:
a) Either by logging into a site that faked a Steam login and made a bot log into your account using the save password as well as the trust device feature while injecting a Steam API access into it.
b) Or by installing malware that stole your session data or injected a keylogger.
c) Or by using outdated login information that got exposed in a leak.
d) Or by falling for a Steam Support impersonation scam on Discord or similar platforms.

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Ensure your email address and/or password aren't contained in any public breaches:
- Email: https://haveibeenpwned.com/
- Password: https://haveibeenpwned.com/Passwords
-- If they are contained in any public breaches ("oh no, pwned!"), change your email account's password from a secure computer before proceeding.
-- If that happens, you may want to secure other accounts than just Steam.
-- Consider using mobile two-factor authentication on your e-mail address if your e-mail provider supports it.
4. Deauthorize all devices INCLUDING the one you are using (You will have to relog after you click it): Steam -> Settings -> Security -> Deauthorize All Devices or https://store.steampowered.com/twofactor/manage
5. Change passwords from a clean computer
6. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
7. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
8. Change your trade link: Profile > your inventory > trade offer > Who can send me trade offer > scroll down and make a new trade link.
9. If points were stolen within 14 days, reset your Steam password (not change, RESET using Forgot Password) to cancel pending awards.

Steam Support will not restore stolen items nor stolen wallet funds.
In accordance with Section 1 C of the Steam Subscriber Agreement, you are fully responsible for all actions on your account, no matter who used the account. This includes actions that occurred as the consequence of fraudulent account access by phishing or malware, be it input relay, session token theft or any other method that granted a third party access to your account.

[Křen]

Originally posted by Ettanin:

Originally posted by Křen:

Didnt say anything just got closed without response.

This is usually a sign of account hijack by bots.

You exposed your login credentials:
a) Either by logging into a site that faked a Steam login and made a bot log into your account using the save password as well as the trust device feature while injecting a Steam API access into it.
b) Or by installing malware that stole your session data or injected a keylogger.
c) Or by using outdated login information that got exposed in a leak.
d) Or by falling for a Steam Support impersonation scam on Discord or similar platforms.

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Ensure your email address and/or password aren't contained in any public breaches:
- Email: https://haveibeenpwned.com/
- Password: https://haveibeenpwned.com/Passwords
-- If they are contained in any public breaches ("oh no, pwned!"), change your email account's password from a secure computer before proceeding.
-- If that happens, you may want to secure other accounts than just Steam.
-- Consider using mobile two-factor authentication on your e-mail address if your e-mail provider supports it.
4. Deauthorize all devices INCLUDING the one you are using (You will have to relog after you click it): Steam -> Settings -> Security -> Deauthorize All Devices or https://store.steampowered.com/twofactor/manage
5. Change passwords from a clean computer
6. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
7. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
8. Change your trade link: Profile > your inventory > trade offer > Who can send me trade offer > scroll down and make a new trade link.
9. If points were stolen within 14 days, reset your Steam password (not change, RESET using Forgot Password) to cancel pending awards.

Steam Support will not restore stolen items nor stolen wallet funds.
In accordance with Section 1 C of the Steam Subscriber Agreement, you are fully responsible for all actions on your account, no matter who used the account. This includes actions that occurred as the consequence of fraudulent account access by phishing or malware, be it input relay, session token theft or any other method that granted a third party access to your account.

thanks i did all the steps now ill just wait and see :)

[RPG Gamer Man]

Make sure the ticket stays open because if it still auto closes your account could still be compromised.