About American express gift cards as of 2025.

[generalpickleful]

I got a amex gift card afiw days ago with the intent to use the card to buy some games for my self and some friends but the card keeps saying the holder declined or the funds may be on hold any time i try and use it on steam i have contacted steam help and tried over 4 diffrent things they told me to try wit not one of them changeing the fact that the said card still doesn't work i have also contacted the number and site on said card with them giveing me no useful info or help they say "the card is active the amount that should be on the card is there and also there shouldn't be any hold on their end also they say they didnt see any transactions on the card" ether so what ever the problem is the card isnt even getting charged so its not even getting that far please if someone knows a fix that works for this in 2025 please tell me. (sorry for the poorly worded post

[RPG Gamer Man]

There is a number on the back of the card. Contact the maker of the card and ask them for support. That phone number also tells you how to reload the card if it is allowed. Some cards cannot be refilled.

If you did already, leave a support ticket to steam. Also you said you contacted steam. Can you write the exact message they said on here word for word? Thanks.

If none above work, contact the place you got the card from and ask them for support.

[generalpickleful]

Originally posted by RPG Gamer Man:

There is a number on the back of the card. Contact the maker of the card and ask them for support. That phone number also tells you how to reload the card if it is allowed. Some cards cannot be refilled.

the problem isnt that it is lacking funds the problem is for some reason when i enter the info in steam, or the card cant seem to put the info through i will try this again tomarrow but talking to the customer support on the cards end so far has ended up with me getting hung up on 3 times with no further progress then the card is active the funds placed on the card are all there and there is no hold on funds or transactions showing up on thier end.witch the site to check balance also says i saw a post on reddit about contacting the government about fraud and that seems like it would be more likely to work at this point but regardless i will be calling them every day till i get full refund in cash or my card works.