All Discussions > Steam Forums > Help and Tips > Topic Details
sugardadi Apr 17 @ 5:07pm
i need help. EA account, Steam, Link
Someone has their EA account linked with my steam account. So the thing is i was not using steam for a long time and i didn't know someone logged their EA account with my steam account. now i bought battlefield 1 and tried to play it, it required EA account, I logged into my ea account but it was not linked with my steam account. and i can't unlink the EA account as it can be only be done from the EA account and i dont know whos account it is. I don't know if i can unlink it from steam.

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Showing 1-12 of 12 comments
Teksura Apr 17 @ 5:08pm 
your issue is with EA.

You have to take your issue up with EA.
#1
sugardadi Apr 17 @ 5:10pm 
Originally posted by Teksura:
your issue is with EA.

You have to take your issue up with EA.

Yea i tried to, but i cant find the contact us page on their website and their help discussions are also not helpful/
#2
sandokanski Apr 17 @ 5:10pm 
So, someone hacked your Steam account to link his EA account to yours. Nothing stolen, Right? Or I can't understand the situation well?
#3
sugardadi Apr 17 @ 5:12pm 
Originally posted by sandokanski:
So, someone hacked your Steam account to link his EA account to yours. Nothing stolen, Right? Or I can't understand the situation well?

nothing was stolen from my steam account, no money is added or debited, but i dont know how they linked their EA account with my steam account
#4
sugardadi Apr 17 @ 5:12pm 
Originally posted by sugardadi:
Originally posted by sandokanski:
So, someone hacked your Steam account to link his EA account to yours. Nothing stolen, Right? Or I can't understand the situation well?

nothing was stolen from my steam account, no money is added or debited, but i dont know how they linked their EA account with my steam account

now i can't able to link my EA account with my steam account as another account is already linked.
#5
Teksura Apr 17 @ 5:13pm 
Originally posted by sugardadi:
Originally posted by Teksura:
your issue is with EA.

You have to take your issue up with EA.

Yea i tried to, but i cant find the contact us page on their website and their help discussions are also not helpful/
https://help.ea.com/en/help/faq/using-ea-help/#Chat-with-ea-help

It was literally first result on Google when searching for "ea account help"
#6
sugardadi Apr 17 @ 5:15pm 
Originally posted by Teksura:
Originally posted by sugardadi:

Yea i tried to, but i cant find the contact us page on their website and their help discussions are also not helpful/
https://help.ea.com/en/help/faq/using-ea-help/#Chat-with-ea-help

It was literally first result on Google when searching for "ea account help"

i went into that site and i looked for the live chat option, i cant find it!
#7
Teksura Apr 17 @ 5:18pm 
Originally posted by sugardadi:
Originally posted by Teksura:
https://help.ea.com/en/help/faq/using-ea-help/#Chat-with-ea-help

It was literally first result on Google when searching for "ea account help"

i went into that site and i looked for the live chat option, i cant find it!
did you try following the clearly written instructions on the page telling you how to get there?

Which step did you get stuck on?
Last edited by Teksura; Apr 17 @ 5:18pm
#8
sugardadi Apr 17 @ 5:21pm 
Originally posted by Teksura:
Originally posted by sugardadi:

i went into that site and i looked for the live chat option, i cant find it!
did you try following the clearly written instructions on the page telling you how to get there?

Which step did you get stuck on?

i did, I went up to the second step in the instruction, i chose EA account on the help page and went inside and there is no chat with us option or live chat option is there.
#9
sugardadi Apr 17 @ 5:23pm 
Originally posted by sugardadi:
Originally posted by Teksura:
did you try following the clearly written instructions on the page telling you how to get there?

Which step did you get stuck on?

i did, I went up to the second step in the instruction, i chose EA account on the help page and went inside and there is no chat with us option or live chat option is there.

the page just has , POPULAR HELP TOPICS, Top EA Account Help Articles, Get Help From the EA Account Community. no chat with us option.
#10
Teksura Apr 17 @ 5:30pm 
Originally posted by sugardadi:
Originally posted by sugardadi:

i did, I went up to the second step in the instruction, i chose EA account on the help page and went inside and there is no chat with us option or live chat option is there.

the page just has , POPULAR HELP TOPICS, Top EA Account Help Articles, Get Help From the EA Account Community. no chat with us option.
Did you click the link I gave you? The instructions are right there, and the big chat button is in the lower right corner labeled "have a question? Ask EA help". You can also follow the instructions on the screen, go to My Cases, and Start a new case by clicking the text that says "Start a New Case"
#11
sugardadi Apr 19 @ 9:11am 
Originally posted by Teksura:
Originally posted by sugardadi:

the page just has , POPULAR HELP TOPICS, Top EA Account Help Articles, Get Help From the EA Account Community. no chat with us option.
Did you click the link I gave you? The instructions are right there, and the big chat button is in the lower right corner labeled "have a question? Ask EA help". You can also follow the instructions on the screen, go to My Cases, and Start a new case by clicking the text that says "Start a New Case"

yea i tried that, and the starting a new case from my case page just takes me back to the help topics page.
#12
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Date Posted: Apr 17 @ 5:07pm
Posts: 12
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