Missing games

[76561198887579017]

Hi,

I’ve logged in my steam acc, after a year, and all of my games except 1 are nowhere. Not even in my purchase history, it’s like I never bought them.. I don’t know what could have happened, please help

[cSg|mc-Hotsauce]

enu10 původně napsal:

Hi,

I’ve logged in my steam acc, after a year, and all of my games except 1 are nowhere. Not even in my purchase history, it’s like I never bought them.. I don’t know what could have happened, please help

Log into the correct account.

[RPG Gamer Man]

cSg|mc-Hotsauce původně napsal:

enu10 původně napsal:

Hi,

I’ve logged in my steam acc, after a year, and all of my games except 1 are nowhere. Not even in my purchase history, it’s like I never bought them.. I don’t know what could have happened, please help

Log into the correct account.

:nkCool:

Yep, most likely OP is on their alternative account.

[76561198887579017]

I only have one acc on steam, I’ve been using the same one acc for years now.

[FFL2and3rocks]

If your purchase history disappeared, then you're on the wrong account, because your purchase history cannot disappear. Search your email for a purchase receipt which contains the login name of the correct account.

[J4MESOX4D]

enu10 původně napsal:

I only have one acc on steam, I’ve been using the same one acc for years now.

That's what they all say and always they are on the wrong account. Check your email correspondence which will have the account name you are required to sign in with to access your main account. Either that or you'll have to do a recovery. Purchase history does not, will not and cannot be removed.

[ρℓαgυє ∂σ¢тσя]

Make sure you are logged into the right steam account, Otherwise it's a game steam has removed on the request of the devs.

[Longy999]

My game count dropped by around 10 recently, not sure exactly what but guessing it's some old shovelware achievement hunting games from years ago that Steam has got rid of now. If you're definitely on the right account it's likely just a game that's been completely removed from Steam

[Iceira]

No your Filter is on with installed and recent activate games, how can you have any recent after a year, untick them 2 bluish circle in own home library. to see all games install and not.

You are not the first steam user that did this, untill you understand why nothing is showed in own game library.

[Kargor]

ρℓαgυє ∂σ¢тσя původně napsal:

Make sure you are logged into the right steam account, Otherwise it's a game steam has removed on the request of the devs.

Steam doesn't remove games from libraries.

[cSg|mc-Hotsauce]

Iceira původně napsal:

No your Filter is on with installed and recent activate games, how can you have any recent after a year, untick them 2 bluish circle in own home library. to see all games install and not.

You are not the first steam user that did this, untill you understand why nothing is showed in own game library.

That button doesn't make purchases disappear.

[Iceira]

cSg|mc-Hotsauce původně napsal:

Iceira původně napsal:

No your Filter is on with installed and recent activate games, how can you have any recent after a year, untick them 2 bluish circle in own home library. to see all games install and not.

You are not the first steam user that did this, untill you understand why nothing is showed in own game library.

That button doesn't make purchases disappear.

:nkCool:

if he has not been online over a year there will not be any gamse showed if both filter is enable.

And yes i assume he is on right account.

[cSg|mc-Hotsauce]

Iceira původně napsal:

cSg|mc-Hotsauce původně napsal:

That button doesn't make purchases disappear.

if he has not been online over a year there will not be any gamse showed if both filter is enable.

That is not relevant to purchases not being on the account.

[Iceira]

You doi not know if bank have cancel a payment for negative cash balance, so technicaly its a refund, and no he did not bought or should i said paid for the game then trade was cancel. he has not been online over a year, thats could have happend here,

It's one game only he point out, so it do sounds like right account. except the deal that has been cancel by hes credit card/bank.

gl OP ask bank what happend a year ago. and get status on that transactions. not sure steam keep things over a year ago. ( but you can ask them )

ps.
And its not steam or bank job to make sure you are in banlce on your credit card, they have every right to cancel order then you go negative in balance , bank/credit card company can actual do this. ( i do not say this happedn i said possible thats this might have happend. )

And bank have cost on status page unless they do it for free on digital portal, i doubt taht after a year. ( so even ask for it could cost more then game itself if they have to gather all this on papir or PDF. )

[Iceira]

cSg|mc-Hotsauce původně napsal:

Iceira původně napsal:

if he has not been online over a year there will not be any gamse showed if both filter is enable.

That is not relevant to purchases not being on the account.

:nkCool:

And yes its relevant you have no clue how often ppl use more then they have, but we are not allowed to point bad customer out are we and here at steam its not a steam issue that a custom might have balance check issue, or other failed transactions, if steam did not get there money then he never bought deal is off im sure off that part only. ( feel free to ask steam support, and hope steam has made mistake in registartion of bought game , but most here will say, not going to belive this, it's so rare they make mistake like that.


and even dare make sure its not a FS game you refering to, even that is seen as way off mistake here. ( thats not shared anymore. ) there is many grey zone and mistake we can make as users, but ask bank and steam , they most know where that game vannish or the cash or deal was canceled

[cSg|mc-Hotsauce]

Iceira původně napsal:

You doi not know if bank have cancel a payment for negative cash balance, so technicaly its a refund, and no he did not bought or should i said paid for the game then trade was cancel. he has not been online over a year, thats could have happend here,

It's one game only he point out, so it do sounds like right account. except the deal that has been cancel by hes credit card/bank.

gl OP ask bank what happend a year ago. and get status on that transactions. not sure steam keep things over a year ago. ( but you can ask them )

ps.
And its not steam or bank job to make sure you are in banlce on your credit card, they have every right to cancel order then you go negative in balance , bank/credit card company can actual do this. ( i do not say this happedn i said possible thats this might have happend. )

And bank have cost on status page unless they do it for free on digital portal, i doubt taht after a year. ( so even ask for it could cost more then game itself if they have to gather all this on papir or PDF. )

That would be a chargeback and that would also lock the account for fraud with a red account alert. None of which were mentioned.

Iceira původně napsal:

cSg|mc-Hotsauce původně napsal:

That is not relevant to purchases not being on the account.

And yes its relevant you have no clue how often ppl use more then they have, but we are not allowed to point bad customer out are we and here at steam its not a steam issue that a custom might have balance check issue, or other failed transactions, if steam did not get there money then he never bought deal is off im sure off that part only. ( feel free to ask steam support, and hope steam has made mistake in registartion of bought game , but most here will say, not going to belive this, it's so rare they make mistake like that.


and even dare make sure its not a FS game you refering to, even that is seen as way off mistake here. ( thats not shared anymore. ) there is many grey zone and mistake we can make as users, but ask bank and steam , they most know where that game vannish or the cash or deal was canceled

Family Sharing games would mean it is the wrong account as per my first reply.