K-K2 Jun 17, 2015 @ 7:35pm
Is it possible to cancel a refund?
as the title says.. I bought bioshock triple pack yesterday and I had technical issues which i thought i couldn't resolve but I didn't expect it to be fixed right away but I already sent a refund and steam already refunded it to me and I did email them for a refund cancel but their responses are like bot responses

Hello,

If you’d like to request a refund, please do so at https://help.steampowered.com/

If your request is made within fourteen days of purchase and the title has been played for less than two hours, you automatically qualify for a refund.

Please Note: Approved funds or wallet credit may take up to 7 days to appear in your account. If Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.

For more information, please review our refund policy:
http://store.steampowered.com/steam_refunds/

For detailed instructions on submitting a request:
https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966

Answers to common questions:
https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126

Answers to gift questions:
https://support.steampowered.com/kb_article.php?ref=6643-QEUV-0459

If you are unable to resolve the issue via the instructions above, please respond to your support ticket for further assistance.

they haven't been reading my request? so is it possible for a reroll or a refund cancel? cause i think i did saw it in the refund email they email me to cancel this request click here.. but it all it does is it directs me to the submit a ticket link
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Showing 1-9 of 9 comments
I haven't refunded anything but I assume it opens a ticket like other steam support stuff, can u not close it?
gliv Jun 17, 2015 @ 7:44pm 
Can't you just repurchase the game?
K-K2 Jun 17, 2015 @ 7:44pm 
Originally posted by iN008 /iˌnu:b/:
I haven't refunded anything but I assume it opens a ticket like other steam support stuff, can u not close it?
what do you mean?
K-K2 Jun 17, 2015 @ 7:45pm 
Originally posted by Glover:
Can't you just repurchase the game?
it was at 85% sale yesterday so i only paid 9.99 for it but now its 22.60 already
Last edited by K-K2; Jun 17, 2015 @ 7:49pm
Spawn of Totoro Jun 17, 2015 @ 8:03pm 
Yes. Go back to where you asked for the refund. There should be an option to cancel it.
K-K2 Jun 17, 2015 @ 8:12pm 
Originally posted by Spawn of Totoro:
Yes. Go back to where you asked for the refund. There should be an option to cancel it.

I went back to the steam support website and the refund page, there's no cancel button in it anymore because they already removed my license. But I was pretty sure I was able to click the link, on this photo i attached, on cancelling it so it directed me to the ticket support. I did email them before I got the refund email but the response they gave to me was the stuff i wrote above clearly they haven't been reading my request.

http://postimg.org/image/wn8hf84pt/
Last edited by K-K2; Jun 17, 2015 @ 8:15pm
Spawn of Totoro Jun 17, 2015 @ 9:00pm 
If they refund has already been approved, then that is it. You can rebuy it after you get the refund, but the time to cancel has past.
K-K2 Jun 18, 2015 @ 1:38am 
That's quite unfair when I was able to submit a ticket to cancel before they approved it because all they have been responding with the same message thrice which is about if you want a refund.
76561198201949171 Jun 18, 2015 @ 1:50am 
ыыы
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Date Posted: Jun 17, 2015 @ 7:35pm
Posts: 9