We were unable to submit your refund request

[ben #WeKilledTF2!]

When I try to get a refund for Borderlands and say I do not meet the minimum specs, I get this message:

We were unable to submit your refund request

Sorry! Your purchase is still pending and we're unable to process a refund until the purchase is complete.

I have purchased the game and played it. I have bought it and everything, and I still get this message. Any help is appreciated.

~Ben

[Apostulator]

Did you play it for more than 2 hours?
Did you buy it more than 14 days before you submitted the request?
Either will void a refund.

[Cathulhu]

Amazing how someone can play CS:GO but not Borderlands.

[Satoru]

2.9 hours on record
Unlocked Jul 2, 2014 @ 12:28pm

What part of 2 hours and 2 weeks is somehow difficult to understand

Also for 'I dont meet the minimum requirments, how did you paly for 3 hours and get 3 achievements?

Its this nonsense of refund abuse that people are worried about.

[joshsoames]

Hey, I'm experiencing the same problem. Steam says that i can't get a refund because my purchase hasn't gone thru yet. But i have already paid them like 3 months ago.Money taken out of my account and all. I don't get it and need help. By the way I wan't a refund because i just didn't like the gamplay i have barely played it because i really just don't enjoy the game.

[crunchyfrog]

Originally posted by joshsoames:

Hey, I'm experiencing the same problem. Steam says that i can't get a refund because my purchase hasn't gone thru yet. But i have already paid them like 3 months ago.Money taken out of my account and all. I don't get it and need help. By the way I wan't a refund because i just didn't like the gamplay i have barely played it because i really just don't enjoy the game.

What's to not understand about the simple terms - "purchased less than 2 weeks ago AND less than 2 hours played"?

"ilke 3 months" could NEVER be construed as fallling under this.

[joshsoames]

I thought it had to be Puchased under 6 months, and less than 2 hours played

[Zenexras of Blackwick]

Originally posted by joshsoames:

I thought it had to be Puchased under 6 months, and less than 2 hours played

"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

[Test]

Ive tried it on recent games and it will not allow me to do it, I havent bought anything in a month or two

[OddDo]

Yea, I have received the same messages. As it happens, all of the products that I've tried to get a refund with, I have bought as a gift, kept them in my inventory, then activated for myself some time later.

[Hiarky]

its probably because you bought the game while it was on sale, it says that for every game that I bought on sale, although it works for the ones that I didn't get on sale even if I bought them nearly a year ago

[crunchyfrog]

Originally posted by Hierarchy:

its probably because you bought the game while it was on sale, it says that for every game that I bought on sale, although it works for the ones that I didn't get on sale even if I bought them nearly a year ago

No, the price charged is irrelevant.

The point is that if you don't fall within 2 weeks and less than 2 hours played.

Originally posted by joshsoames:

I thought it had to be Puchased under 6 months, and less than 2 hours played

Tip for the future (and I don't mean this to be mean) - NEVER take what's said on forums or gossip for granted. ALWAYS check the official pages.

You'll note there is ABSOLUTELY NO MENTION of 6 months. It makes it CLEAR that it's 2 weeks and 2 hours played time.

[🐙RampagingSquid🐙]

Originally posted by crunchyfrog:

Originally posted by Hierarchy:

its probably because you bought the game while it was on sale, it says that for every game that I bought on sale, although it works for the ones that I didn't get on sale even if I bought them nearly a year ago

No, the price charged is irrelevant.

The point is that if you don't fall within 2 weeks and less than 2 hours played.

Originally posted by joshsoames:

I thought it had to be Puchased under 6 months, and less than 2 hours played

Tip for the future (and I don't mean this to be mean) - NEVER take what's said on forums or gossip for granted. ALWAYS check the official pages.

You'll note there is ABSOLUTELY NO MENTION of 6 months. It makes it CLEAR that it's 2 weeks and 2 hours played time.

Sorry but you're completely wrong. from steams own site:

"You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

read that last bit:

"There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

Otherwise how would people get a refund on a game they bought which has then been abandoned by developers before the steam refund policy came into play... aka Stomping Land...

[crunchyfrog]

Originally posted by Mister_Fear:

Originally posted by crunchyfrog:

No, the price charged is irrelevant.

The point is that if you don't fall within 2 weeks and less than 2 hours played.



Tip for the future (and I don't mean this to be mean) - NEVER take what's said on forums or gossip for granted. ALWAYS check the official pages.

You'll note there is ABSOLUTELY NO MENTION of 6 months. It makes it CLEAR that it's 2 weeks and 2 hours played time.

Sorry but you're completely wrong. from steams own site:

"You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

read that last bit:

"There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look."

Otherwise how would people get a refund on a game they bought which has then been abandoned by developers before the steam refund policy came into play... aka Stomping Land...

No, I'm not completely wrong at all. I clearly said that.

YOU get an automatic right of refund under the stated time frame.
You get a discretionary one FOR EXTENUATING CIRUCMSTANCES. They don't just give them out willy nilly under that oft misinterpreted "we will look at it" clause. That's there as a caveat. Why do you think that the timeframe of 2 weeks bought/2 hours played is stated if they were just going to ignore it?

You WILL have to demonstrate good reason why your case falls outside of that window. Faulty games, such as Stomping Lands, ARE such an example that could be considered.


I know this sounds like an argument from authority, but this is STANDARD contractual agreement clauses. I can state this from experience as a legal advisor, specializing in disability and consumer law.

[UncaringDuck]

Hell, they give the option of getting a refund, they show you how much you get back, nice and all.. You give a reason, click submit, then the "pending" stuff kicks in. I had this game for 3 years. With 6 hours of gameplay in total. Yeah, this falls out of the refund window, but then why do they give you the option to submit a request, why tease you with how much you could get back, why do all of that?

[crunchyfrog]

Originally posted by UncaringDuck:

Hell, they give the option of getting a refund, they show you how much you get back, nice and all.. You give a reason, click submit, then the "pending" stuff kicks in. I had this game for 3 years. With 6 hours of gameplay in total. Yeah, this falls out of the refund window, but then why do they give you the option to submit a request, why tease you with how much you could get back, why do all of that?

It's very, very simple - it's like ANY other refund on any other service or product.

You have your STRICT delineation for refund, then you have the caveat to account for unforeseen circumstances.

There are ALWAYS things that crop up that might be either special extenuating circumstances, or situations nobody thought of in advance.

For example, if you have a game that is 3 years old, you're WAY out of luck, unless you can show there were special reason why you couldn't have requested before. Naturally, 3 years being way off kilter, the chances of you proving such circumstances are virtually nil.

However, consider someone who buys a game, can't get it to run, so plays less than 2 hours. However, they fall ill and end up in hospital for a couple of weeks. Wouldn't it be reasonable to allow a refund as this is a circumstance beyond their control?

But do understand that "we'll take a look at it" caveat is ABSOLUTELY NOT for people who are WAY WAY out of the window.